Klein Honda

We always get our Honda serviced here and get excellent service as well as discounts too! We bought our car from them as a certified used vehicle with less than 20,000 miles on in and have not had any repa service as well as discounts too! We bought our car from them as a certified used vehicle with less than 20,000 miles on in and have not had any repairs needed. Regular maintenance is the key! This is our 3rd Honda and the 1st one went over 200,000 miles before we traded it in. More

Steve had been very helpful, polite, and professional. He was very patient in going through problems/issues in my car and got extra miles in resolving them. Thank you Steve. was very patient in going through problems/issues in my car and got extra miles in resolving them. Thank you Steve. More

Rachel was the first person I interacted with. She is very friendly and prompt and provided good information on recommended service and kept me posted on the wait time while I was in the lobby. I had req very friendly and prompt and provided good information on recommended service and kept me posted on the wait time while I was in the lobby. I had requested to her that the technician should look at my lights as I felt I needed a new bulb replacement. She worked with Joey to determine that I indeed needed a replacement. Joey explained why lights flicker due to the filament and sometimes I would notice the light was working properly and other times it would dim out. They both recommended I get it replaced which I was prepared to do. I was very happy when they told me that Honda would cover the cost of the bulb and installation! The technician replaced the bulb in less than 5-minutes and I was on my way. More

Professional and curtious from the time I pulled in to when I checked out. I purchased my car there and the service for both sales and service is excellent. Thank you! when I checked out. I purchased my car there and the service for both sales and service is excellent. Thank you! More

My husband and I went into the dealership really not sure whether we were going to buy a car or not. We met Ken and that all changed. We have purchased a lot of vehicles over the years, and felt that he was whether we were going to buy a car or not. We met Ken and that all changed. We have purchased a lot of vehicles over the years, and felt that he was the most up front no nonsense salesman we have ever met. He showed us a new CRV and we were in love. I can truthfully say that Ken made us feel right at home. We will definitely recommend our friends and family to Klein Honda! More

I purchased a used Acura MDX with a lamp out light dash indicator active at the time of purchase. They refused to fix it due to the fact the all the exterior lights were still working and also the car was indicator active at the time of purchase. They refused to fix it due to the fact the all the exterior lights were still working and also the car was used not new. That was a first heard ever for me, but my wife and I were both tired and said ok. Later that night I noticed an issue with the steering and suspension. Everyone knows the worst roads in Everett are around the Everett Mall. So it was hard to judge the ride quality. Then we noticed all the vents were broken so you couldn't manipulate the direction of the heat/ac. Like I said my wife and I were both very tired from dealing with dealerships when we bought this car and we do know better. We went to return the car the very next morning. They refused to take it back and only offered to exchange it for another used or new car. Well we test drove and thoroughly went through every SUV on their lot. Only two out of the 11 were local trades the rest were from auction based out of Texas. These jokers are selling used cars for over retail value when they were purchased from auction well under wholesale. I should know I've bought four cars most likely from the very same auction house for far less than wholesale. Well we ended up being screwed into a Pilot that had a bad car fax history; car accident and stolen. Priced $4,898 over wholesale value and 3,898 over retail value for the condition it was in, it should of been sold under wholesale. My wife also slipped on some ice in their used car lot after we returned the MDX and nothing was said about that. She was crying and in pain and our used car sales representative just sat there. The assistant general manager did nothing either. They just made us believe we had to exchange the car for another and that was our only option. As a volunteer firefighter and EMT I should've called 911 and had a injury report made, but I'm not a person that sues over such things. However, this would have been one of this perfect scenarios that warranted such an action. I'm in the Navy and we just PCSed to Everett that very week we were buying a car. We were renting a car and needed a car in order to turn in the rental. So we were in a crunch to get a car and that is why we were put in this situation. Please stay away from these guys! Do yourself a favor and never believe just because they're Honda that they are a true representative of Honda! Truly the worst experience buying a car in 19 years. More

I have been coming to Klein since I had my first 1978 Honda. (We have had 7 Hondas)I like knowing the staff. Recently you installed the "Jiffy Lube" on the back of the lot and I lost all contact with w Honda. (We have had 7 Hondas)I like knowing the staff. Recently you installed the "Jiffy Lube" on the back of the lot and I lost all contact with who I thought were knowledgable and professional people. The "Jiffy Lube" feature does not work for me. I can do that at the real Jiffy Lube in my neighborhood. This past week, due to construction I actually was served at the "real" service desk and I much appreciate dealing with professional people. I live in Kirkland but I have been loyal to Klein. I hope the Jiffy portion goes away!! More

I went to Honda for a scheduled oil change and it was determined that my vehicle had repair issues that it would not be cost effective to repair. I worked with Raj, he was very helpful in my decision to determined that my vehicle had repair issues that it would not be cost effective to repair. I worked with Raj, he was very helpful in my decision to purchase a new Honda Civic. I always find the employees there to be so pleasant. Raj Sharma and Josh Holland were very proffessional and courteous. I work in customer service myself and understand the value of treating people with respect. More

Buyer Beware. Ripped us off. Made promises to get us to buy that fell way short. When we tried to resolve issue we were basically told to bad so sad. Do yourself a favor and go elsewhere. Basically sold buy that fell way short. When we tried to resolve issue we were basically told to bad so sad. Do yourself a favor and go elsewhere. Basically sold us a Honda Civic EX and promised to upgrade it to an L version. Upgrade was equivalent to backyard mechanic work. When we complained immediately so sad to bad. We will buy it back as a used vehicle and sell you a new one. Do yourself a large favor and go elsewhere! More

Bebs is amazing! She is the reason I drove 45 minutes from Burien to Everett to find my new used car. Once I arrived, she came to the used car building and greeted me. I found the car I wanted, and every from Burien to Everett to find my new used car. Once I arrived, she came to the used car building and greeted me. I found the car I wanted, and everything was handled so efficiently. I feel like I really have a friend in Bebs. I will recommend her to everyone who needs help finding a new car. :) More