Klein Honda

My wife and I have purchased a total of 4 vehicles from Klein Honda. We love Honda's and Klein has always treated us very well. Our current vehicle is a 2009 Pilot Touring with 60k miles. I tell of the mil Klein Honda. We love Honda's and Klein has always treated us very well. Our current vehicle is a 2009 Pilot Touring with 60k miles. I tell of the mileage since this is a vehicle we plan on keeping and recently had problems with the door locks. After surfing the internet I learned many Pilots, not limited to only the 2009 model, have similar problems. I would give the Honda Corp. a thumbs down for not having a mass fix. I would however give Klein (Ryan, Joey and CJ) a thumbs up. Admittedly we were frustrated after the first visit since the problem was not fixed. This was in no way Klein's fault though. Door locks and nearly everything in the Pilot is computer controlled. The guys at Klein believed the problem was fixed since it worked fine when we picked it up the first time. After a couple days the locks acted up again and we found ourselves back at Klein. Ryan, the Service Manager, assisted at this point. Ryan truly understands how to manage a department and he put our needs first and foremost. It turned out we needed new FOBs as well as the master lock control. Best of all is that we had an extended warranty and Ryan made sure everything was covered. I must also say I am not big on extended warranties yet it was Klein's finance guru who recommended we buy it since we planned on keeping the car. Let me say, the above repairs would have almost cost what we paid for the extended warranty. Fast forward two months and the Pilot works great! I was recently in for an oil change (I don't do that Jiffy Lube stuff) and I saw Joey, CJ and Ryan. I have grown to know all 3 guys and they are in fact genuine people! CJ took care of everything while we had our taxes done nearby. He even arranged for Lauren, Klein's shuttle driver, to take us to our destination while the Pilot had a transfusion. Once there she gave me a card and phone number and asked us to call her when done. It was an easy experience and if I was to buy another car it would be the new Accord coupe (AWESOME car) and it would definitely come from Klein Honda!!! Keep up the good work. More

I took pilot in for recall. In and out in 30 minutes. Great service. The people at Klein made me feel as if I was important. I would take any of my vehicles to Klein for service. They seem to be very hon Great service. The people at Klein made me feel as if I was important. I would take any of my vehicles to Klein for service. They seem to be very honest. I asked for an oil change and was told it was not necessary at this time. Thanks again. More

I was very pleased with this service experience. Rachel provided excellence customer service and kept me well inform on the repair status. Car is ready as promised. provided excellence customer service and kept me well inform on the repair status. Car is ready as promised. More

Always professional service and friendly staff who work Always professional service and friendly staff who work on time and get the job done. The shuttle is so convenient and the drivers are really fri Always professional service and friendly staff who work on time and get the job done. The shuttle is so convenient and the drivers are really friendly. I have been using this dealership for my car since I bought it from them in 2005. I have never had any issues to complain about. More

Gina was very attentive and understands how to follow up without become pushy. We communicated via phone and email intiially, and she always answered any questions promptly. She was a pleasure to work wit without become pushy. We communicated via phone and email intiially, and she always answered any questions promptly. She was a pleasure to work with and when the day we were in town turned out to be her day off, instead of passing us to another person, she came into the office to meet with us and get us wrapped up with our trade-in and new lease. We have leased three vehicles from Klein Honda and they always get me the vehicle I want at an excellent price. I'm certain we will be back. More

Mary Major was the perfect fit for me. She listened to me, and was very knowledgeable about the Honda CR-V. She was also very pleasant and patient. I have recomended her to some of my friends. me, and was very knowledgeable about the Honda CR-V. She was also very pleasant and patient. I have recomended her to some of my friends. More

I felt like I was treated as a family member. Everyone was extremely respectful and very customer satisfaction oriented, especially Mary. I would HIGHLY recommend this dealership to anyone who is looking was extremely respectful and very customer satisfaction oriented, especially Mary. I would HIGHLY recommend this dealership to anyone who is looking to purchase/lease a vehicle from Honda. More

I'm a repeat customer at Klein Honda. I have purchased two new cars from this dealership in the last 5 years (I still own both). I love the service department, and I particularly enjoy working purchased two new cars from this dealership in the last 5 years (I still own both). I love the service department, and I particularly enjoy working with CJ Wahl. He is very professional and friendly. He's sharp and no-nonsense in dealing with service requests. I would recommend this dealership (and have recommended this dealership) because of Klein employees like CJ. More

I brought my Honda Ridgeline in for service in January and had the pleasure of working with Assistant Service Advisor, CJ Whal. CJ made the experience the best possible experience it could be for having and had the pleasure of working with Assistant Service Advisor, CJ Whal. CJ made the experience the best possible experience it could be for having your vehicle in the shop to be serviced. The customer service he provided is the definition of what customer service is and should be, many could learn from him. I appreciated not only his demeanor, but also the attention he gave to all of the finer details that can be missed. Since my schedule and ability to communicate and return phones calls was hampered based on my work and school schedule, he was fine with sending email updates of the progress and cost of the repairs. I sent an email relatively late at night at one point and received a reply at 11 at night; for certain I did not expect a reply that late but was impressed that he took a moment on his off time to respond to the email. In addition, there was an issue with the car rental return that popped up which he quickly and diligently took care with no further hassle on my end from the car dealership. In fact, Enterprise could learn a bit or two from this type of customer service. So to CJ and his team of workers, I offer my thanks and appreciate of a job well done. It's my hope that management at Klein takes a moment to recognize you for your excellent work. Sincerely, R. Doniger More

Working with Josh today changed my perspective on having work done at a dealership. He was friendly (even at 7:15 in the morning). He was an expert on my car (even a non Honda car: Acura MDX) He was an exce work done at a dealership. He was friendly (even at 7:15 in the morning). He was an expert on my car (even a non Honda car: Acura MDX) He was an exceptional communicator in explaining my options as well as letting me know when the work was done etc. His service went above and beyond what would be expected by walking me out to my car, returning my rental at Enterprise for me, and making the whole experience super easy. I wouldn't say I am a satisfied customer, I would say that Josh has made me a loyal costumer. More