Klein Honda

I started with Carsdirect.com which allowed me to send out quotes to the greater Puget Sound area Honda Dealerships for our New 2013 Honda Pilot EX 4WD. I received approximately 5-quotes from surrounding out quotes to the greater Puget Sound area Honda Dealerships for our New 2013 Honda Pilot EX 4WD. I received approximately 5-quotes from surrounding Puget Sound dealers one of which was from Robin with Internet Sales. From the get go Robin was able to provide me precise answers to each of my questions regarding pricing and availability. I provided Robin with my best price quoted price. Robin immediately responded within minutes that Klein would meet or beat the price thus saving me a 90-minute drive south. Robin in addition searched her inventory and confirmed that Klein had the exact make/model/color on their lot that we wanted. This was something that other internet sales managers were unable to provide me when I asked for an exact quote for the exact vehicle they would sell me even when I advised that I would provide them a deposit on the vehicle they found, knowing that they might have to have it shipped from another dealership. I felt a true sales person would have checked the Puget sound inventory and found the vehicle I wanted and then provided me an accurate quote. As we know all vehicles come with add-on options so I wanted a hard and fast price for the exact vehicle they would sell me. Robin was the only one able to provide me this specific information and be competitive in pricing. I could have saved 0.7% in taxes but paying the difference to Klein who was located within 5-miles of my residence was worth the difference to us. We arrived at the dealership and were immediately greeted by Robin who put us in touch with a new Salesperson Carlo and veteran, Phan. Both sales persons immediately were updated by Robin on our vehicle selection and the price agreement. Carlo brought the vehicle around and parked it under the awing because it was raining. Julie and I looked through the vehicle and Phan pointed out the add-on options along with the prices that would increase the quote, which I was already aware of from Robin. We agreed on the purchase and then sat down with Phan and Carlo and confirmed the numbers on paper and then finalized the sale. Carlo advised he is 3-weeks new and I feel with some self dedication toward learning the inside and outside of each vehicle on the lot along with his own personal spin on why he like the car he should do very well. The paperwork will come with time. Phan was there to provide some instruction to Carlo but I feel Carlo could do better with a more energetic salesperson who is willing to show Carlo the ropes. Phan knows the paperwork and the system and made sure we completely understood the purchase along with providing valuable opinions on options that we were considering. The rest of the sale sailed through smoothly with the assistance of the finance manager confirming we qualified for the 1.9% and allowed us several payment options to choose explaining each one in detail. We finished with a walk through on the vehicle and my only critique on this part would have been to pull the car into a lit garage and dry it off due to the evening hours and it had been raining. NOTE: Phan did grab an umbrella for us walking to and from the vehicle. Overall a very wonderful experience in purchasing our new car. We would definitely come back again. More

Had a pretty bad experience... picked a car from website and got e-price and they confirmed its available... went to see the car and was shown a different car (which had navigation) Negotiation still starte and got e-price and they confirmed its available... went to see the car and was shown a different car (which had navigation) Negotiation still started with eprice and after making us feel that deal was done ($1K lower than eprice) and filling out forms which was nearly half hour into the process they realize eprice was for a different car so now the price goes up by 3000... i insisted that i specifically wanted the car i mentioned in the eprice and was told that option was available only on black color and not in dark cherry i wanted. I asked them to look for dark cherry car which they say is available on website and leave. I get call back in an hour that its not available but i could still get the negotiated price on black car. I come back, do test drive etc then new manager says that he never approved the negotiated deal, so either take the car for the eprice or forget it. Arguments start and that manager went to extent of saying that he can go back on any offer at any time for what ever reason and i as customer can do nothing about it. It kind of felt true, that as customer we cannot do anything until the full process goes through. We as customer are made to sign on offers but they never do that until the last minute and can back off anytime. Seemed like case of bait and switch where they give eprice on cars which are not available, entice you with eprice and then just say that it was a mistake. They gladly agreed it was their mistake for showing me the wrong car but guess what... it says in the eprice fine print that arithmetic errors can happen on eprice and there is no guarantee that cars will be available. Lesson learnt and this is how i completed my deal with another dealership 1. Get eprice and insist via email that you want the e-price on car which is available on the lot. 2. Get the salesperson to reply back in email that the car is in the lot 3. Call before leaving to make sure the car is in the lot 4. Negotiate and always keep in mind that accessories (which can sometimes be very high) is included in the price. 5. Please walk out if you think its not a good deal. That is the only way they will realize not to play with customer physiology of time/effort. 6. Only power customer has is to leave feedback. They need to know that if you have good experience you will tell your family/friends but if you have bad experience you will tell anybody and everybody. More

Sometimes i get so busy that i look for ways to save time. About 6 months ago i was doing that when i went to the Honda store inLynnwood for my oil change. I drove up,got out of the car ans walked to time. About 6 months ago i was doing that when i went to the Honda store inLynnwood for my oil change. I drove up,got out of the car ans walked to the service area and told the service drive fellow that i was there for a oil change. He gave a funny grunt and asked if i had a reservation. I did not. He told me that I needed one and point toward another person where i was told i could go to make that needed appointment and come back in 6 days and pay more than I am use to. Well that didnt work. When I made a costco run over at Kirkland i tried to get a oil change and was again told how busy they were and was told that there prices were very high and Icould wait for about 3 hours to get it done. I was in a bind so I went to the corner oil change Jiffy spot and got it done. I had usually done to Klein for my oil change and like I said before I am always looking for a way to save time. Well not only does Kleinsave me time it also saves me money. They have the best oil prices in the area and I have never had to have an appointment and i was never sent away or had to wait for 3 hours. Like a lot of things I took Klein Hondas great service for granted, but not any more. Thanks for your great people, prices and service! More

Really terrible experience. Waited forever, worked with ~4 slimy sales people along the way, and started with personal attacks and unprofessional words as I started to walk away from the deal. They weren't ~4 slimy sales people along the way, and started with personal attacks and unprofessional words as I started to walk away from the deal. They weren't very transparent on pricing, and I'm not sure why I got passed around to so many people. Nobody seemed happy to be there either. More

Why not go to the best dealer in town and save yourself the grief of buying somewhere else?! Klein Honda is the best. Check out all their ratings. There's a reason. Starting with knowledgeable and frien the grief of buying somewhere else?! Klein Honda is the best. Check out all their ratings. There's a reason. Starting with knowledgeable and friendly salespeople like Mike Samii. What a terrific person, and he likes making people happy and knows his cars. He got us a great price, and a terrific car...2012 Honda Accord. He definitely worked for us to make our experience the best we've ever had. We put a lot of pressure on Mike as well...we had a very important appointment that we were trying to make in time so we had very little time to spare. Mike Samii and Mark (in finance) made the deal happen in record time so we were in and out the door like a tornado! We never heard a complaint from them (at least not to our face! lol), just the Klein Honda "can do anything" attitude. Thanks guys! We'll definitely recommend you to all our friends and family. Keep up the outstanding work! -- Suzanne Gregory -- Oh yea, I forgot, we were in such a hurry that I had to come back a couple of days later to learn how to operate all the bells and whistles on this great car and Mike Samii went above and beyond to meet me and give me the rundown on all the amenities. Thanks Mike!!! More

I needed a new car, so my boyfriend & I decided to stop in. We came in looking to buy used, but after seeing the new cars Phan went to talk with the sales manager about price, & we got a decent price stop in. We came in looking to buy used, but after seeing the new cars Phan went to talk with the sales manager about price, & we got a decent price on a new 2013 Civic coupe. Klein Honda also offers 2 years of service for free with all of their new Hondas, which is really great! I was very happy with my experience here, Phan was a really nice guy, didn't try to pressure us into anything we weren't interested in & really took what we said about the cars we looked at into consideration. I would purchase a car from them again if I had Phan as my sales guy. More

I have all my cars serviced at Klein and overall the service has been pretty good. So I thought I would give the sales part a try when I decided that I wanted to trade in my diesel truck and get a Ridg service has been pretty good. So I thought I would give the sales part a try when I decided that I wanted to trade in my diesel truck and get a Ridgeline. I have had a number of contacts with Gina who wants me to trade in other vehicles so I filled out an online form and sent it off as her phone was busy. I was contacted by another person, Ryan, who was in Internet Sales. I talked to him on the phone and told him that I was considering a trade-in of my diesel truck if the numbers were right. He told us that Klein could do that so I made an appoint met to come by. I showed up with my wife and was greeted by one of the many sales staff. This person was special in that he was unkempt with a wrinkled shirt and shirt tail hanging out. I asked for Ryan and the salesperson got Ryan who then told us that he only made contacts with folks and then handed us off to a salesperson. I was not told of this by Ryan on the phone. So we were left with Mr. Unkempt. I explained to him that we had been looking at the Ridgeline for a year, was ready to buy and that I was considering a trade-in of my diesel truck if the numbers were right. I also asked him not to play games with me. Mr. Unkempt asked me what colors I wanted and insisted in looking on the lot despite the fact that I already knew what I wanted. When we returned from the lot he then informed us that if we did not make an offer on a car right then, then Klein would not consider looking at my truck for a possible trade in. We explained that we would not be rushed into anything and our previous conversation with Ryan to no avail. So we walked out. On the way home we called Ryan and explained what happened. He had an assistant sales manager call who tried to get us to return. Said he would personally handle the matter. We said no as it was dinner time. The next day I got a generic email from the overall sales manager asking if my visit had been satisfactory. I replied in detail. No response. To date over a week later there still has been no response. Gina contacted me the next day and I told her what happened, she read my email to the sales manager and convinced me to come in so they could appraise my truck. Turns out Klein had no clue as to how to appraise it but planned to but it on a dealer net to see what dealers would pay for it. I did so but advised her that I already had an appointment with Kirkland Honda, a contact made through the Costco auto purchase program. I ended up purchasing through Kirkland Honda and trading in my truck there for the same price as was later offered by Klein. Based on my experience I cannot recommend Klein. Sine I never got a response from their management from my email I had to wonder if they really care at all. More

It was rte most painless and pleasure experience ever! They gave us the promised price, all the paperworks were done so fast. Igor was so knowledgeable, friendly and patient. I would highly recommend Igor They gave us the promised price, all the paperworks were done so fast. Igor was so knowledgeable, friendly and patient. I would highly recommend Igor Demchenko to anyone looking for a personable salesperson. More

Went in last minute for an oil change/service before a long trip. Service person was fast, pleasant and got me in and out in no time. long trip. Service person was fast, pleasant and got me in and out in no time. More

We made a decision to purchase a good gas mileage car that was towable behind a motorhome. As part of our conversation with Boyce (salesman) we made it clear that four wheel down towing was mandatory. He that was towable behind a motorhome. As part of our conversation with Boyce (salesman) we made it clear that four wheel down towing was mandatory. He told us that FIT was towable. We purchased the car and because we wanted a NAV system they agreed to have one installed. Then it was determined that the FIT was not possible to install after market. They then found a unit in Portland and had it brought in and we gave the first car back and bought the NAV equipped car. We then decided to have the tow system installed. We then found out that the 2013 FIT was not towable. I phoned Honda customer service who verified that was true. We then went back to the dealer and told them the news. They asked what we wanted and we said a towable car. It turns out that the HONDA CRV was the unit that fits the bill. They had several level models on the lot and we looked at them all and the one that was equipped like we wanted was the model EX_L. We agreed to look at that one and Mr. Blankenship acting in the role as Sales Manager did the numbers. Understanding that we had spent the day there and had spent plenty of time in the waiting room and did not want to break the bank, listened to his offer. While I could pay the monthly and did not like the end amount, we decided to do it. When we then went to "Finance" it all took a turn for the worse. First the Credit Union we deal with was also available to Klein. The Person "Mark" urged us to look at another CU with a better rate. Sounded good so we did. When things were printed up, it was a higher rate. Anyway, we proceeded to get the xxxx out and get something to eat. We took our new CRV and went for food. Later I perused the numbers and I find he charged us the Window Sticker price. After all they put us through it seemed that they would give us a price break. We were astounded at being charged the full window sticker price. We were not really assured that we were treated well nor with any slack for what we had gone through. In summary, the extended wait times in the waiting room, the high speed financial manipulation, the obvious price gouge and the overall experience leaves us with a bad taste in the mouth and hence the very low rating. We spent a very long day there and are still wondering if we Had a "Friend in Everett". We love the Honda CRV. It is an exceptional vehicle, we will just not repeat the process of buying at Klein Honda again. More