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Klein Honda
Everett, WA
622 Reviews
Welcome to Klein Honda in Everett. Family owned and operated since 1976. 7 years or 100,000 miles powertrain limited warranty and towing coverage already included at no charge. Please sign in or create a profile online at KleinHonda.com for a better online sales experience so you can save time, explore payment options, get financing, value your trade, save and compare vehicles, or schedule a test drive. We sell a lot of vehicles - Trust, Value, and Quality. Thank you for supporting us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 622 reviews
June 28, 2023
Arash and Q were the best! I had such a great experience with Klein Honda! Arash who was the associate helping me find my car made me feel comfortable and ready to help buy my I had such a great experience with Klein Honda! Arash who was the associate helping me find my car made me feel comfortable and ready to help buy my first car! He took in my must've and don’t want for a car and helped me find the perfect one for me. I didn’t feel pushed/pressured to buy something that I didn’t want or need. To top it off Q the financial manager was great and he explained everything in details. Everything, every questions I had regarding the lender bank and the best possible rate. I could get approved for. He definitely did his best to make it work for my budget. I'm super happy to have Q helped me I overall had a wonderful experience and if I ever want to get another car I’m definitely going back to Klein. More
by Msgwohonda
June 27, 2023
This financial manager guy Q Ali is a plain liar . He added addons that we never agree on to the final paper without noticing us. The sales person is alright. Better off find a different location He added addons that we never agree on to the final paper without noticing us. The sales person is alright. Better off find a different location More
by Msghaha
April 07, 2023
What a refreshing experience buying a car during chip and inventory shortage. Edmond was our product specialist and Q Ali our financial manager. Edmond was patient and (we feel) got us the deal we were loo inventory shortage. Edmond was our product specialist and Q Ali our financial manager. Edmond was patient and (we feel) got us the deal we were looking for, without the pressure of buying a car. When it came to financing Q Ali helped us. Q Ali provided with a peace of mind and explained everything in great details. From my past experiences Finance managers are usually in rush to make buyers' sign paperwork. But not with Q Ali, we felt he listened when we said no and we agreed to purchase optional add-ons in which we saw value, Vehicle service contract (10yr plan), Gap coverage, Windshield and Honda maintenance (48k miles). Thank you Edmond and Q Ali for taking care of us. And providing us the best car buying experience. More
by HondaloverinLynwood
April 04, 2023
They are amazing and even upheld the warranty on an issue I was having even though the warranty had just expired. They could have said 'no' but didn't and THAT is what excellent customer service is all abou I was having even though the warranty had just expired. They could have said 'no' but didn't and THAT is what excellent customer service is all about! Hugo was my guy, and even though he may not have the best bedside manner he really gets things done! More
by crystal
Employees Worked With
Hugo
February 13, 2023
I saw a vehicle on Car Gurus that listed as a new arrival. Instead of getting the run around from calling as one sometimes does, I went there. I was first told the car wasnt there then it was there arrival. Instead of getting the run around from calling as one sometimes does, I went there. I was first told the car wasnt there then it was there and they brought it around but said I couldnt drive it. I am confused why they are listing things that you can drive and then buy? I understand I take the risk of the car already being sold but that wasnt the case. They are NOT very customer service oriented and wasted my time with advertising a car for sale that you cant drive. Perhaps on the listing they could say it was a recent trade in and is pending a safety inspection More
by Rootbeer
Employees Worked With
No clue in person/ I think it was John when I called back and was hung up on for strongly sharing my feedback
February 07, 2023
Garbage service from a garbage dealership. Called several days before and scheduled an appointment for my Civic to have its “check emissions system” message checked out. I dropped the car off Called several days before and scheduled an appointment for my Civic to have its “check emissions system” message checked out. I dropped the car off at my appointment time and was asked “do you plan on waiting here or do you want us to call you when we have an update?”. I told the service tech I wanted to be called. I had a friend pick me up to take me home. 24 hours later I had heard nothing from Klein so I called and was told “oh, it looks like we’re just about to check it out now” meaning they had forgotten about my car until I called. They called me a few hours later and said it was the thermostat and they would be able to replace it and have it ready by that night. I finally got a call late in the morning the next day saying they were finished. I told them I wanted a discount because of the poor communication and the fact they had forgotten about my car. They said they could discuss when I came in to pick up the car. I came on Sunday since it was the only day I could get someone to take me since my wife is home with our newborn baby. I went inside and talked to one of the sales people since the service department is closed Sundays. The sales person talked to a manager and said they could only give me the keys if I payed the full balance. I told them I wouldn’t and that I needed either a discount or for someone to drive me home since I had been dropped off by my mother-in-law on her lunch break and she had left. The team at Klein refused to help in any way and told me to come back tomorrow and that they couldn’t do anything to help me get home. I assume since there was no chance of a commission check for the sales manager there was no reason to help me. I walked to Target in the rain and had my wife pack our 1 month old baby into a car seat and come pick me up. Terrible service. Once I pick up my car I won’t be back again and I will be telling my friends and family to avoid this place as well. More
by Cal
Employees Worked With
January 19, 2023
Extremely poor service. I had an appointment at 4 PM and for an oil change and tire rotation and they didn't start doing it until 630. I had an appointment at 4 PM and for an oil change and tire rotation and they didn't start doing it until 630. More
by alyssakowen
Employees Worked With
November 28, 2022
Let me start off by saying, I would definitely recommend Q, Marisol and Klein Honda to anyone buying a Honda in greater Seattle area. Klein Honda is the only dealership you should be going to buy a Honda in Q, Marisol and Klein Honda to anyone buying a Honda in greater Seattle area. Klein Honda is the only dealership you should be going to buy a Honda in PNW. My fiancé and I shopped around at other Honda dealers in the greater Seattle area and none came close to the deal that was presented to us at Klein. Marisol, our sales rep found us a deal we couldn’t refuse. We sat down and told her exactly what we wanted and she did her best to accommodate that. We also had the pleasure of working with Q Ali, the financial Manager. He worked with the bank to get us the best rate possible. No games. Straight to the point, answered all of our questions. Their service was truly incredible. They both answered any questions we had and advised us along the way. They have such a great team over at Klein Honda. More
by Hillary_C_FU
November 26, 2022
Don't fall for the Mr. Ali the finance guy tactics. It is not mandatory to pay for security systems the dealership put on for their own benefit. Very Unethical he'll say it' Ali the finance guy tactics. It is not mandatory to pay for security systems the dealership put on for their own benefit. Very Unethical he'll say it's only $1000 and you'll end up paying $2200 for a 500$ system. If you say you dont want it then he bluntly will tell you that he wont sell you the vehicle. Like other people said, once you start declining there add-ons or mandatory systems there demeanor changes instantly. I startled at 8.99% and each time I said no the rate went up 1%. I ended up at 10.99% and to make me think my monthly payment went down with no add-ons (extra $1210 for the coverage the antitheft systems provides) Jhonatan D. 11/19/22 2014 Lexus Gx460 More
by JhonD
Employees Worked With
October 10, 2022
The salesperson we dealt with was helpful and low pressure. When it came to signing the papers, Q the loan officer added karr plus, Karr guard choice and a service contract all that we did not ask fo pressure. When it came to signing the papers, Q the loan officer added karr plus, Karr guard choice and a service contract all that we did not ask for. When I saw the service contract and asked about it he tried to tell me it was required. He couldn’t do it with a straight face so we called xx and he removed it. When we asked about the security system he lied and said it was part of what I had been quoted. I had taken a picture of the sales work sheet which I showed him and he lied again. When I called the next day after reviewing the contract he said it couldn’t be cancelled. DONT TRUST Q the loan officer. Better off at a different Honda dealer. More
by C
Employees Worked With
