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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,909 Reviews

4,909 Reviews of Klaben Ford Lincoln - Service Center

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August 16, 2021

Service department was prompt and courteous and get the services needed completed quickly and timely. Will definitely be going back for all service needs on my vehicle. More

by tina.curtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hi Tina, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We're looking forward to your next visit with us! Take care!

August 16, 2021

All i can say, is the service department does a great job. Mona is great and does a great job, she is a asset to the service department. More

by JAS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mona here at Klaben Ford! We hope to be of service to you again! Take care!

August 14, 2021

Professional and friendly service department ! I will be back next time I need service! Thanks to Mario for helping me with my Lincoln's issues. More

by ladevitis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hi, thank you so much for the positive review! We hope to be of service to you again! Take care!

August 14, 2021

The team provided awesome service and best of all they are lead by an amazing service manager Sean who truly rocks! and is very caring & attentive. More

by barbijofferion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett, Mario Palomba
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

August 13, 2021

Great service everyone I worked with was very friendly and courteous…. They got my vehicle back to me in a timely manner! Steve and Nick did a wonderful job More

by corazonthomas25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman, Nick Johnson
Aug 15, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 13, 2021

Always efficient, always professional, always proficient, always friendly!!! I had a bird's nest under the hood and Kim made sure technicians were careful to keep it unharmed until I got home. Then Kim More

by Traveler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't remember the name of the man who restored my ability to read text messages.
Aug 15, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 13, 2021

The service was nothing more than just an oil change which I waited for. Mona handled everything excellently as usual and the service was completed on time. More

by bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2021 -

Klaben Ford Lincoln responded

Hi Bob, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 13, 2021

Brought my vehicle in for the 15,000 mile service, Brandon was great, friendly, personable, and took care of me. Service was very prompt and efficient, I was out in just over an hour, which helps when More

by JES5945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
Aug 15, 2021 -

Klaben Ford Lincoln responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 12, 2021

Promptly checked in by Joe French. An hour later my car was ready. Received "The Works" package. They even offered to wash my car when they were done. More

by john@tuesdayphoto.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

August 12, 2021

My 2014 F150 had the mass air sensor go out and Ford ESP towed it to our nearest dealer - Klaben Ford. Mario did a fantastic job for me! He got me a rental while the truck was being serviced and also got More

by TAXGUY64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mario here at Klaben Ford! We hope to be of service to you again in the future. Best wishes, Klaben Ford

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