King O'Rourke Auto Group

Absolute worst service dept. Last time the car was in thry charged for service they never completed. This time I had an appointment for warranty service, 5 days later they stil Last time the car was in thry charged for service they never completed. This time I had an appointment for warranty service, 5 days later they still haven't even looked at it. Why make an appointment when they are that backed up just to leave me without a vehicle. More

once again king orourke has been my dealership since 1999. i just purchased another vehicle 2023 gmc acadia. thank you joe and tom in sales. 1999. i just purchased another vehicle 2023 gmc acadia. thank you joe and tom in sales. More

Jackie is awesome! I was in and out in an hour. She’s the best I was in and out in an hour. She’s the best More

My wife took her car in for an oil change and Tohave a break inspected, and you see if it needed anything else. They ended up giving her a wheel alignment that she never asked for and never gave her a pri break inspected, and you see if it needed anything else. They ended up giving her a wheel alignment that she never asked for and never gave her a price before completing the work. Then she was told that her rotors needed to be resurfaced and it would cost her 939. That price is highway robbery, it would be a 1/4 of that cost to put brand new rotors on. Beware of this company they pray on women. More

I pull the truck in got out they took It from there. Eat a bagel with cream cheese ha ha took a nap , the truck was done . Went home . Eat a bagel with cream cheese ha ha took a nap , the truck was done . Went home . More

I made a big mistake buying from this dealership. I am a loyal GMC customer, but this was my first time buying from King O'Rourke. They had a bigger selection and desperately wanted to beat the price I am a loyal GMC customer, but this was my first time buying from King O'Rourke. They had a bigger selection and desperately wanted to beat the price of the other LI dealers. I stressed how important the safety features were. I was told I had the safety package with everything I needed. I called right after I leased the car because I wasn't getting the blind spot alert. Now no one wants to take my calls or be helpful. I was treated rudely on the phone now that they know I will never buy a car from them again. More

great dealer, service department best on Long Island. my family has been buying cars and trucks from this dealership for 30+ years. they treat people with a touch of class not found at other dealership my family has been buying cars and trucks from this dealership for 30+ years. they treat people with a touch of class not found at other dealerships. Greg Varady. More

Two year old CTS with 12k miles; Had to have Transmission replaced. Waited six weeks.. Other troubles too. Different times; No loner ANY Time..Previously purchased two other Cadillacs from different dealersh replaced. Waited six weeks.. Other troubles too. Different times; No loner ANY Time..Previously purchased two other Cadillacs from different dealerships.All New.No problems This was the worst of the three.....I had to keep calling for updates...I now have traded in this Cadillac as I cannot feel safe & secure in this vehicle.. One of the Managers that I dealt with had a good gift of gab..Talk but no results...I did not buy another GM car. P.S. I also emailed the Regional Director for the Riverhead dealership...Received NO response... More

Jobin was truly amazing. Leased an XT6 from him. I called him several times a month every month until I was able to get a deal that worked for me. He was creative and came up Leased an XT6 from him. I called him several times a month every month until I was able to get a deal that worked for me. He was creative and came up with a solution for me that was perfect. He was never annoyed at my many phone calls or pushy. He is extremely nice and patient and that is truly what made me choose to work with him. Really honest with the numbers and explaining everything. I never felt pressured or uncomfortable. He is exactly what a salesperson should be. Great job Jobin! More

This is the worst place I have ever dealt with. Ordered a vehicle and asked the salesman Tommy to just keep me informed on the progress . Not transparent, several phone calls and texts to dealershi Ordered a vehicle and asked the salesman Tommy to just keep me informed on the progress . Not transparent, several phone calls and texts to dealership to just get a update . No return call , still have not returned my deposit . Worst customer service I have every received. More