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King City Chrysler Center - Service Center

Mt Vernon, IL

4.5
197 Reviews
Call Service Center (618) 242-6600

197 Reviews of King City Chrysler Center - Service Center

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November 14, 2024

My vehicle was not fixed when I got it back like they said it was. I could never get a straight answer out of anyone about my vehicle getting worked on. They said someone would call me back and they neve More

by BILLABONGSURFER8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Oliver
2.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Byars
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

King City Chrysler Center responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Greg Krahn Service Manager

November 11, 2024

I'm always satisfied with the service I get here. The cost of the service is surprisingly great! More

by 65GOATMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

King City Chrysler Center responded

Thanks for sharing about your experience with King City Chrysler Center. We appreciate your business and hope to see you again soon! Greg Krahn Service Manager

October 29, 2024

Was treated really good. Awesome service. Every one was friendly and quick. Repair was done when they said it would be. More

by TAZZ3144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

King City Chrysler Center responded

Thanks for sharing about your experience with King City Chrysler Center. We appreciate your business and hope to see you again soon! Greg Krahn Service Manager

October 26, 2024

They treat this old lady with respect and courtesy and don't patronize me. They give me their full attention when speaking with me. They take the time to fully answer my questions and explain what they More

by tograndmabetty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2024 -

King City Chrysler Center responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Greg Krahn Service Manager

October 24, 2024

Everyone very helpful especially on such a busy day! AWESOME JOB! Thanks to everyone. :) :) Blessings More

by putplesharklover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not good with names but all that worked on my case
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Oct 24, 2024 -

King City Chrysler Center responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at King City Chrysler Center. Greg Krahn Service Manager

October 12, 2024

Good service, prompt, no issues. My appt was made quick and with minimum effort. Okay?? More

by stephenlombar7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kip Grob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
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Oct 12, 2024 -

King City Chrysler Center responded

Thank you so much for your excellent review, Stephen! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at King City Chrysler Center to be a positive one. Please don't hesitate to reach out if you need anything else. Greg Krahn Service Manager

October 10, 2024

Charged me $182. 00 for putting 4 quarts of oil in my car. Only had my car less then a hour.. More

by WFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Oliver
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2024 -

King City Chrysler Center responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Greg Krahn Service Manager

September 25, 2024

Replaced entire fuel system on 1500 ecodiesel in less. than 1 week on recall working fine now More

by SWANSONDDSMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2024 -

King City Chrysler Center responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Greg Krahn Service Manager

September 21, 2024

I do not make recommendations. I have to put my trust in hoping everything is done correctly. The service was preformed at the specified time and the wait time was minimal. The peo More

by BRADLITTLE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2024 -

King City Chrysler Center responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing King City Chrysler Center. Greg Krahn Service Manager

September 14, 2024

Fast, friendly service! I got my oil changes and tires rotated in less than an hour! More

by REBECCAJOY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Holtz was fantastic!
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Sep 16, 2024 -

King City Chrysler Center responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Greg Krahn Service Manager

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