Kia of North Austin

Happy with my purchase Wills was funny, polite, and all around a genuinely kind person, which is hard to find at a dealership, I’m glad I bought my car from him. Wills was funny, polite, and all around a genuinely kind person, which is hard to find at a dealership, I’m glad I bought my car from him. More

Easy, friendly, fast experience! This was an easy process, simple, very friendly.... great customer service! No hassle and very knowledgeable! Great job! Will definitely recommend! I This was an easy process, simple, very friendly.... great customer service! No hassle and very knowledgeable! Great job! Will definitely recommend! I had a horrible experience the day prior at another Kia Dealership but these guys were amazing! Definitely recommend! More

The Biggest Help So my car got totaled and I was pretty much screwed. I didn't have gap insurance and my insurance was only able to pay like 75% of what I owned left m So my car got totaled and I was pretty much screwed. I didn't have gap insurance and my insurance was only able to pay like 75% of what I owned left my car. My roommate had recommended to me Will Philyaw. Now Will is a busy man and even though I offer to wait for him he wouldn't have it. He set me up with miss Lauren Gaylord. She was so nice and helpful. She handled my of the paperwork and even took me once test drive with the model I love. Kia soul 2020. But since the 2020 came out I have had my eye on its GT Turbo model. Its everything I want in a dream car and more. And when Lauren knew i wanted it she grabbed it for a another test drive. It handled so smooth on streets and highways. I fall in love with it the moment I got into the seat. But I was afraid I wouldn't be able to afford the payments on it. After my test drive Will was finally free to take over. He knew I wanted the GT Turbo. After some paperwork Lauren came back to congratulate me on getting approved on the car. I thought she was talking about the base model. But the Will gives shakes the keys to the GT Turbo. I was so happy and relieved. They really help me out of a tight space. On to finance where tons of signature await me. I met Vance Messick who walked me through everything I had got with the car plus more. (Yes gap insurance this time) He explain everything to where I could understand and make the best choice for me. After all the signing Will came around with my beautiful baby. I couldn't be more happier. Also this all happened in 1 day! In the span the 4 hours!!! If your about you credit or money is tighten but you need a new car, Go to Will Philyaw and Laruen Gaylord. They are the best and they can't be beaten More

Regular maintenance check Your service and courtesy from your service rep continue to contribute to your dealership's excellence. It was also great to see that your staff is m Your service and courtesy from your service rep continue to contribute to your dealership's excellence. It was also great to see that your staff is multi-ethnic. More

Amazing...again! Wills helped me get a leased car 2 years ago. It was my first time buying a car and I had no idea what I was doing but Wills was very nice and made me Wills helped me get a leased car 2 years ago. It was my first time buying a car and I had no idea what I was doing but Wills was very nice and made me feel comfortable. 2 years later, I was getting an oil change and Wills said that he could help me buy a car this time and he made it happen! I will always be thankful for him! More

Easy process and very accommodating This is my 2nd purchase from Southwest Kia and both have been easy and great experiences. I got lots of updates while my new car was being serviced/de This is my 2nd purchase from Southwest Kia and both have been easy and great experiences. I got lots of updates while my new car was being serviced/detailed and received great customer service from everyone I interacted with there. More

Friendly, Knowledgeable, and Helpful I was greeted immediately through the front door and Lauren worked with me throughout. She was very friendly and patient with me navigating the p I was greeted immediately through the front door and Lauren worked with me throughout. She was very friendly and patient with me navigating the process. Lauren was up front about what I could expect and helped me through any hurdles. She was very knowledgeable when going through the features of my new car and described them in detail. Vance in finance was very personable and professional and guided me through all the warranty options. He pointed out all the key details of the contract and made sure I knew what I was signing. He was patient as well with all my questions. Overall a great experience. More

Great Purchasing Experience Purchased a used vehicle. Diego was a pleasure to work with. Very knowledgeable. No pressure, quick visit. Vance was fantastic in financing as Purchased a used vehicle. Diego was a pleasure to work with. Very knowledgeable. No pressure, quick visit. Vance was fantastic in financing as well! Never been in and out so quick ! Thank you! More

Excellent Service!! Marcus Marion greeted my daughter and I as soon as we walked onto the lot. He is very professional and was helpful and answered all my concerns and q Marcus Marion greeted my daughter and I as soon as we walked onto the lot. He is very professional and was helpful and answered all my concerns and questions about car safety features. He is fair and honest. It's been over 10 years since I purchased a new car and he made me feel totally comfortable with my final decision. I really appreciate that. I highly recommend you go see Marcus! He's the absolute Best! More

Great experience leasing from Southwest Kia Lauren was very helpful and made the process of leasing a new car very easy. I highly recommend her to anyone who is looking to buy or lease a car! Lauren was very helpful and made the process of leasing a new car very easy. I highly recommend her to anyone who is looking to buy or lease a car! More