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Kia of East Hartford

East Hartford, CT

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813 Reviews
KIA of East Hartford is a proud member of Dobbs Family Automotive driving your automotive purchase and service experience with over one hundred years of family values. At one point, the Dobbs dealer network was the largest dealership group in the world, owning fifty-five dealerships from Hawaii all the way to Puerto Rico. During that time period, the family developed groundbreaking sales systems and financial controls putting you the customer first. After a brief hiatus from the business, John Hull Dobbs, Jr. recently created Dobbs Family Automotive and has begun assembling an auto dealer network of outstanding brands in the market marking the return of the Dobbs family to the auto business. Based in Memphis, TN, the company currently owns dealerships in Arkansas, Kansas, Texas, Indiana, Alabama and now Connecticut. Buy with confidence knowing three generations of experience stands behind each and every purchase!
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99 Ash Street

East Hartford, CT

06108

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Showing 813 reviews

July 27, 2022

It’s a pleasure to bring my car in for regular maintenance, the staff is friendly, knowledgeable and efficient. The dealership is always super clean as is the lounge. Wouldn’t go anywhere else. More

by Samiam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Brocuglio
July 26, 2022

Bought a Brand new 2022 Kia Soul. Gave them large down payment and financed a portion of it. Terms were stated at 48 month when i spoke with salesman. Finance guy fraudulently tacke More

by dk01028
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Piedrasanta, Ryan Peterson
Oct 04, 2022 -

dk01028 responded

10/3 update. After being told by the personnel above the next day that the additional $3500 extra warranty they deceptively and fraudulently tacked onto my loan has been canceled and sent me a pdf stating so, i have yet to see a refund of 3500 dollars or my loan amount reduced after giving them 9000 dollars down. Nobody has responded to my emails at this dealership at all regarding my refund. I would never buy a car here, get it serviced here or have anything to do with them. Brand new car with a 10 year factory warranty and they fraudulently tack on a 3500 dollar extra warranty and pass it off as the Kia Warranty . Not even deceptive, they literally stole my money and now cant be heard from after bringing in 9000 dollars as a down payment to reduce my term to 48 months. After signing, i realized they jacked my term to 75 months to cover all th additional money they tacked on to my loan as a profit center for every one involved in the transaction . Pure theft

July 19, 2022

Kia of East Hartford is the best. Our family has bought six Kia’s from them and the customer service is top notch. From the sales people to the service it’s a very pleasant experien More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Mierz
July 07, 2022

Excellent service, fast, accommodating. They were able to take me early since I had an opening in my schedule which was quite nice. More

by ca.merrill88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William
July 03, 2022

This dealership is NOT interested in customer satisfaction. ABSOLUTELY NO willingness to assist a customer to see a vehicle. They state lack of consideration is due to limited employees. More

by Interested Buyer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay Wanat, Larry Procopio, Danny Pavao, Wellington ., Ishmael Casz, Tom Thibodeau, Robert Duncan, Juwan Ursal, Ryan Peterson, Julio Rivera
Jul 03, 2022 -

Interested Buyer responded

Buyer beware!

June 30, 2022

Really appreciate the thorough and comprehensive work. Especially thankful to Frank, who was very thoughtful and clear in his explanations about tricky problems with my car More

by Polly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank!
June 29, 2022

Chuck was great! It was my 1st time getting my car serviced at Kia of East Hartford. He educated and informed me without being overbearing. I will definitely be back More

by Shawnyc711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Brocuglio
June 21, 2022

I scheduled service online and by 4pm car was ready. Knock sensor was replaced at no charge to me. More

by jwr0910
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill in service
June 17, 2022

All staff were extremely Courteous, professional, friendly, very knowledgeable, punctual, very informative and I would definitely recommend this Kia dealership over others I’ve worked with. The timel More

by Katcher3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill and Frank In the service department, outstanding
Jun 17, 2022 -

Katcher3 responded

Frank’s knowledge and expertise in the service department was outstanding. Bill scheduled my appointment very promptly. The manner in which I was kept informed of all service related issues was great. Best I have had working with the dealership in a long time! Thank you!

June 08, 2022

My SUV was taken in for service on time and returned to me at time promised. More

by Anpadgett691
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Mancini
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