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Key Hyundai of Manchester

Vernon, CT

4.7
2,087 Reviews

21 Hartford Turnpike

Vernon, CT

06066

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2,087 Reviews of Key Hyundai of Manchester

March 01, 2021

Please go to this dealership and ask for an associate after thoroughly reading reviews. Got Eli and was disappointed. Extremely rude, condescending sales associate. If you want to be treated like garbage More

by lani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elie Valdes
Mar 02, 2021 -

Key Hyundai of Manchester responded

Hello Lani, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service, and we would like to make things right. Please send us an email at wecare@keycars.com to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.

Mar 02, 2021 -

lani responded

The solution would have been to have your associate apologize instead of telling the entire staff and being extremely unprofessional. Never met anyone who is that incapable of being in customer service. I have escalated my complaint to corporate after several people who reviewed this dealership on Facebook also did the same. I reached out to this lady on there who said her complaints were not taken serious until she emailed and called corporate. There’s a reason people use Carvana. I came there to buy a car and sell my 2019 one. I left with a car because I needed one and sold my used car to Carvana. I have excellent credit and down payment so my business could have been taken elsewhere. Truthfully, if I didn’t need a car that day I would have walked away. We are also in the market for another car which I will be using the Old Saybrook dealership for due to their professionalism. Please train your staff better because from the looks of it, Eli got away with unacceptable behavior. I also heard from my neighbor who recommended me they had a similar experience with this associate. Thanks!

February 27, 2021

Looking forward to a great relationship with this dealership. So far we have had nothing less than a positive experience. Joel was more than willing to answer our questions not only during the sales More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Arteaga
Mar 02, 2021 -

Key Hyundai of Manchester responded

Hi Joe, We are thrilled to have you as part of the Key Hyundai family! Thank you for sharing your kind words with us. It means the world to our entire team and us! We look forward to serving you again soon!

February 26, 2021

I absolutely loathe going to car dealerships. I always feel like prey waiting to be feasted on or taken advantage of. Also, in the 4-5 cars I've bought over the years, I've always had last minute issues More

by brian.k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Arteaga
Feb 26, 2021 -

Key Hyundai of Manchester responded

Hello Brian K, Thank you for the wonderful review and for taking the time to share your feedback with Key Hyundai. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you for Choosing Key, and welcome to the family and cant wait to see you on your next visit.

February 26, 2021

Leased a 2021 Elantra. Received excellent service from Steven and Marwan. Wanted to get out of financing and they were very helpful and knowledgeable. Walked in kind of uncertain of what I wanted to do an More

by kla10pr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marwan Ramadan, Steven Cerasoli Jr.
Feb 26, 2021 -

Key Hyundai of Manchester responded

Hello Kla10pr, Thank you for the wonderful review and for taking the time to share your feedback with Key Hyundai. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

February 25, 2021

Was the best experience purchasing a new vehicle . Seth was beyond awesome .and found me the exact palisade I wanted for my wife's birthday. Not one problem from any of the the team at key ! Overall I can More

by mowtown860
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Strano
Feb 26, 2021 -

Key Hyundai of Manchester responded

Hi Mowtown860, We are thrilled to have you as part of the Key family! Thank you for sharing your kind words with us. It means the world to our entire team and us! We look forward to serving you again soon!

February 24, 2021

I am so grateful I came to Key Hyundai. More specifically how well Jose Muniz took care of me. He never pushed me into anything and made sure I was happy with every thing. If you are looking for a car go to More

by Lisachristopher2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Muniz
Feb 25, 2021 -

Key Hyundai of Manchester responded

Wow Lisachristopher2! It sounds like you had a [good] time with us. Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. Thank you for choosing Key Hyundai. Looking forward to your next visit with us.

February 24, 2021

This is my 5th vehicle that I have purchased from Key. Their service is out of this world. Sales is always busy there and I have been treated as a VIP without exception. It is always a pleasure dealing More

by madpuppies66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marwan, Steven Cerasoli Jr.
Feb 25, 2021 -

Key Hyundai of Manchester responded

Hi Madpuppies66 We can’t thank you enough for the kind words about our sales and service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon, and thanks again!

Feb 25, 2021 -

madpuppies66 responded

I always believe that credit should be given where credit is due. When a product is as good as the Hyundai brand is, then I will continue to use that product. I will tell all my friends about it as well.

February 24, 2021

I was looking for a new vehicle that I could rely on since driving is a large part of my job. I came to Key and Joel greeted me. He was able to thoroughly answer all my questions, aided in finding a m More

by kimhan8080
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Arteaga
Feb 25, 2021 -

Key Hyundai of Manchester responded

Dear Kimhan8080, thanks for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

February 23, 2021

Our salesman was friendly, efficiant, knows his job and gets it done. We could'nt ask more out a salesman. We are happy with the dealership. Seth was our salesman. More

by Cynthiaboudreau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Strano
Mar 09, 2021 -

Key Hyundai of Manchester responded

Hi Cynthiaboudreau, We are happy to hear you had a positive experience at Key Hyundai! We value your input and encourage you to let us know more details about your experience with us.

February 23, 2021

I was referred to Jose and let me say I don’t regret coming to Jose not one but. Jose was AMAZING, I left with such happiness. Made my first time financing a car very easy, smooth and made sure I left w More

by arielisacevedo3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Muniz
Mar 09, 2021 -

Key Hyundai of Manchester responded

Dear Arielisacevedo3, Thanks for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

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