Key Hyundai of Manchester

Traded in our 2020 car for a 2021 after 6 months ...everyone was so helpful and made the process extremely easy!!!we love our new car!!! ...everyone was so helpful and made the process extremely easy!!!we love our new car!!! More

It was a very pleasurable experience I recently. Shelby is the best I highly recommend her, so knowledgeable and willing to understand my needs. I will come back for sure!! is the best I highly recommend her, so knowledgeable and willing to understand my needs. I will come back for sure!! More

Everything was made extremely easy and there was no pressure either! The staff was incredibly helpful and happy. I didn’t have to do anything with my trade-in either, they gave me more than expected fo pressure either! The staff was incredibly helpful and happy. I didn’t have to do anything with my trade-in either, they gave me more than expected for it and handled all the paperwork. More

Thank you Key Hyundai for providing me with a safe and reliable car. I greatly appreciate the hard work Steven and the finance team spent, getting me into a fully warrantied Hyundai. I will definitely be reliable car. I greatly appreciate the hard work Steven and the finance team spent, getting me into a fully warrantied Hyundai. I will definitely be back for service and future purchases. More

A few weeks ago I experienced the most stereotypical car dealership interaction that I could have, which has left me entirely disgusted. I will never advise anyone to go to Key Hyundai in Manchester in sear dealership interaction that I could have, which has left me entirely disgusted. I will never advise anyone to go to Key Hyundai in Manchester in search of a vehicle. I test drove a grey Kona and received the offered sale price regarding the vehicle. A week later I returned to bring back my offer that was $295 less then the original sale price. The original grey Kona had sold but there was a similar white Kona available. The sales rep, Joel, reassured me that it was the same car so the numbers would still stand. He ran the numbers into a lower term (still basing all it off the ORIGINAL quote). Everything was in order still. I was pre-approved and brought in my new offer, clearly stating that if they would match my offer and match what my car was previously appraised at another dealership that I would be ready to sign and purchase the car that night. All basing it off the deal on my proposal. He brought my offer back and while we waited for them to review, Joel returned to access my credit to ensure it would match my pre-approved credit. At that time, I was agreeing off my new offer, based off the ORIGINAL quote. After pulling my credit report he returned with a higher price now including a down payment to get to the monthly payments I desired. They completely blindsided me and pulled my credit report under false pretenses. I expressed my concern that they had absolutely no expectation of considering my offer and continued to pull my credit. The reasoning for the price difference going up was that the different color impacted the price of the vehicle, and that the “flex cash” they were given that got my originally offer lower had all been used on different customer. Not only did they pull my credit without complete agreement on the price, the entire time I sat there the “guys behind the desk” giving the numbers were entirely disrespectful and offensive. We sat there for 30 minutes as they criticized my offer and my expectations- WHICH I REPEAT WAS ONLY $295 LESS THEN WHAT MY ORIGINAL GIVEN QUOTE WAS. It was completely uncalled for; it was ill-mannered to be in ear range of the customers condemning them. You knew my offer from the beginning and after my credit was affected by the report, you decide that I am being ridiculous for my expectation of what the sale price should have been. If it was unable to be met, a new offer should have been presented to me BEFORE my credit was pulled. Other sales/ mangers on duty were walking by glaring at me (yes there are window with reflections, so I saw the stares as you walked by with repulsion). They went to appraise my car and without my consent took my off car the lot and aggressively pulled onto the road accelerating excessively. The following day Customer Solutions reached out, and I stated the mistreatment I received and no follow up was provided. The rep reached back out the next day as well with the news of another different colored vehicle that arrived that morning and provided me with a final offer, still not staying true to their original quote. Tired of being put through the ring around I passed on the offer and with continuing any future business with this company. At no time was it explained that the price was different then my original offer. At no time was if explained that the color effected the price. At no time was it expressed that the ORIGINAL offer that we were going off for numbers was no longer on the table. But they had the audacity to pull my credit and move forward? Was this because I am a young woman, being taken advantage of by a male dominated industry? Was this because they assumed I was naïve and would not pay attention when they brought back a higher number after running my credit with no notification or agreement of changing the price? It is appalling the disrespectfulness I endured as a customer there. SO to conclude this, they were manipulative and deceitful and I am overall put off with the whole experience. More

Thanks to Manchester Hyundai. I went all over the state and got my car in Manchester. The staff was great and the up to date technology was impressive. Jeff was the first sales person I encountered and bec and got my car in Manchester. The staff was great and the up to date technology was impressive. Jeff was the first sales person I encountered and because of him I came back to Manchester. Ed sold me my Tucson and was terrific at explaining the process and the car. More

This dealership is fantastic all the way around. They have treated my wife and I very well throughout the years! My wife and I have bought 6 cars from Steven at this dealership and he's been the Best fro have treated my wife and I very well throughout the years! My wife and I have bought 6 cars from Steven at this dealership and he's been the Best from the first time he sold us our first car 6 yrs ago to our newest cars which we bought yesterday. Thanks Steven and key Hyundai for all that you've done for us. More

Seth was very helpful he’s the best he had an associate also Jeff they were great I would do this all over again. He dropped my interest rate 6 points and put me into a brand new vehicle. also Jeff they were great I would do this all over again. He dropped my interest rate 6 points and put me into a brand new vehicle. More

This is the second 2021 Elantra we have purchased from Eli Valdes at Key Hyundai. I wouldn't even consider working with anyone else. Eli is always professional, and always on top of the details. He n Eli Valdes at Key Hyundai. I wouldn't even consider working with anyone else. Eli is always professional, and always on top of the details. He negotiates fairly and strikes a great balance. I highly recommend his services, and we love the cars too. More

I have been looking for a used Hyundai Santa Fe Sport 2.0T. A 2016 showed up on the Key website a few weeks ago. I called about it and was told it was in service and someone would call back when it was 2.0T. A 2016 showed up on the Key website a few weeks ago. I called about it and was told it was in service and someone would call back when it was ready. I called back a few days later and got a new person and the same "it's in service" message. After two more days, I emailed Shelby Oyahan directly to ask about the car. She emailed back and said it would likely be out of service the next day and I could schedule a test drive for the following day. I did the test drive and liked the car. I asked to see the service history and was told I couldn't have a copy of it, but that Shelby could show it to me. She very quickly skimmed over it. I told her I was interested but that I needed to talk to my husband. She told me she would be out the next day but to email her and let her know. I emailed her the next morning (Thursday) to say we wanted our mechanic to look at the car. We had availability that day and the next to take it to our place. Shelby didn't get back to me until later in the day Friday to say we could take it to the mechanic but to hurry because it might sell. Our mechanic is closed on weekends and our schedules didn't allow us to get the car to the shop until the following Wednesday. We made an appointment with Shelby to take the car then. Yesterday (Tuesday) we called to confirm our appointment and the person on the phone who spoke to my husband said that the car had been sold. I emailed Shelby just to double check and she confirmed that the car had been sold and that "cars have been flying off the lot". I get that the car market is extremely competitive right now, and I never made an initial offer, but a courtesy phone call or email to let me know that I no longer needed to take the car to the mechanic would have been greatly appreciated. Key Hyundai is definitely NOT the dealer for the people. More