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Key Hyundai of Manchester
Vernon, CT
2,087 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,087 Reviews of Key Hyundai of Manchester
March 06, 2010
We gave this dealership high marks because our car broke down just before christmas. this was not a planned visit. we desprately needed a new car and soon! We have 2 very youn kids, Our daughter is 7 and o down just before christmas. this was not a planned visit. we desprately needed a new car and soon! We have 2 very youn kids, Our daughter is 7 and our son is 5. i had brought a large bag of toys expecting to be there all day and come home with nothing for a week or 2. so we all piled in our 2nd car and drove off. I had beed researching hyundai dealerships in the area and found this one to have fair prices and (more important to me) it was the only one that did not harp-almost beg for us to come in. they simply said "when your ready, we will be here" and let us take charge of whether or not they would be choosen. the kids were excited to go and when we got there we were greeted warmly. they took us to a large table so the kids could play while my husband and I looked around. then Ben cam over. we were his 1st sale. I was a bit nervous about this, but in the end i was glad we stuck with him. He may not have had all the answers (at the time) but he was patient and nice and when he had no clue about something, he did not pretend he did, just to give an answer. He went and found the answer. we knew buying a car was a long process. We were there for 6 hours with our kids. Ben had no problem with me bringing mcdonalds in for lunch for the kids (and my husband.) the kids had a pretty good time looking at all the cars and even found a hot little sporty car for daddy for when our malibu dies (which should be soon.) by the time the 6 hours was drawing to a close the kids were deffinately ready to leave. it was around the 4 hour mark when we discovered this sweet play room by the TV. it was perfect. i put on a cartoon and they played joyfully for the rest of the time we were there! When we left --much to my GREAT surprise-- we drove home with a new hyundai santa fe. Now, it is about 3 monthes later now and i LOVE it. all in all it was a good experierence and i am VERY happy that I picked Key Hyundai of manchester. More
by girasol
Employees Worked With
Ben Hill, Tom Godout, Jason Napoletano
February 25, 2010
The Salesman was good, not to pushy, knowledgeable. He spent a lot of time with us explaining the features of the car and was very patient with us. The time that it took to finalize the sale the next day spent a lot of time with us explaining the features of the car and was very patient with us. The time that it took to finalize the sale the next day was not good - they had us waiting several hours to get into the Finance Manager, we had a 5 pm appointment and did not get into his office until 7:15, and then the figures were different then what we were quoted, but they did work with us and we eventually came to an agreement that we are satisfied with. We are definitely impressed with the quality, warranty and performance of the car. More
by faithalan
Employees Worked With
Sal, Tom
February 07, 2010
From the moment I entered the showroom, I was greeted by a friendly employee, and given proper attention. Dan listened to my needs and showed me the cars he had that would work for me. The car was right, a friendly employee, and given proper attention. Dan listened to my needs and showed me the cars he had that would work for me. The car was right, the price was right, and they took excellent care of us. More
by atross5
Employees Worked With
Dan Bentivengo
February 01, 2010
We would recommend this dealership to anyone looking for a Hyundai in Connecticut. The employees, especially Ed, were friendly and knowledgeable without being too pushy. We will definitely return to this a Hyundai in Connecticut. The employees, especially Ed, were friendly and knowledgeable without being too pushy. We will definitely return to this dealer if we are looking for another Hyundai in the future. More
by kjmkj
Employees Worked With
Ed, Tom and Charlie
January 23, 2010
When I knew what I wanted I got it. I called telling Key Hyundai what I wanted, they found the right match for me, got the paper work worked out, and worked with me and my bank to make sure everything was r Hyundai what I wanted, they found the right match for me, got the paper work worked out, and worked with me and my bank to make sure everything was right and got my car within a few hours. A few of the Employees even stayed about 2 hours after close to wait for me to get there and sign all my paper work to get me the car that night rather then the next day. More
by jmarek
Employees Worked With
Dustin Drummey, and a few others
January 04, 2010
I bought a 2009 Hyundai Genesis on December, 28, 2009. I was treated very well by the entire staff at Key Hyundai. During the transaction, my contacts included Benjamin Hill, Charlie Williams and Jason Napo was treated very well by the entire staff at Key Hyundai. During the transaction, my contacts included Benjamin Hill, Charlie Williams and Jason Napoletano. Thank you for your commitment to value and customer service. More
by m087535
Employees Worked With
Benjamin Hill, Charlie Williams and Jason Napoletano
December 30, 2009
I would recommend this dealership to any one looking for a new car whether or not they are trading one in. This dealership assisted my husband and I in trading in a standard car for an automatic. They work a new car whether or not they are trading one in. This dealership assisted my husband and I in trading in a standard car for an automatic. They worked with my husband (who is overseas in Iraq)and myslef providing the best price around for the trade in value of our car and lowered the price for a new car on their lot so we could afford it. From beginning to end it took less than a week to drive our new car off the lot. Everyone at the dealership was friendly and they had a great attitude through out the process. They listened to what we wanted, nothing else. All our questions were answered and it felt like a family there, everyone working together to get everything dome. Service was Excellent! More
by always_one_angel
Employees Worked With
Dan and Charlie
December 28, 2009
This dealer is all about fooling and cheating customer by taking more and more money out of your pocket and do not give the customer a honest advice and quotation. I selected a car from this dealer and the p taking more and more money out of your pocket and do not give the customer a honest advice and quotation. I selected a car from this dealer and the price quoted were way beyond the actual price of the car. There is a huge difference in prices what they promise on internet or call and what they offer when you walk in the store. And when they realize the customer knows about their cheating stunt, they make a excuse of saying this is how we do business and we always try to pull extra money from the customer. Doing business do not mean that you start snatching money by fooling the customers. Also the manager is rude and talks as if he is doing a favor by selling the car to us. The people are not trust worthy. If they do this at the time of sales, how can they be trusted after sales-service. More
by neerajv19
Employees Worked With
manager and a salesperson
December 28, 2009
From the moment I walked into Key Hyundai I was greeted with friendship and open arms. I really appreciated how every member of key's staff took the time to say hello and everyone was willing to calm my ne with friendship and open arms. I really appreciated how every member of key's staff took the time to say hello and everyone was willing to calm my nerves and help us decide on our new car. BY FAR key hyundai has had the best customer service I have ever experienced. I fully recommend this dealership to all!!! More
by rjsbone
Employees Worked With
benjamin hill, dustin drummey, jason napoletano, tommy godbout
December 21, 2009
The owner of the dealership was very responsive to an issue that I had with the service appointment that was originally scheduled and a communication issue which resulted in a very prolonged wait for the issue that I had with the service appointment that was originally scheduled and a communication issue which resulted in a very prolonged wait for the scheduled service. My concerns were addressed in a very prompt manner, and were resolved quickly. I would recommend this dealership without reservation. Customer service is clearly very important at Key Hyundai. The quality of the work was excellent and the responsiveness was unsurpassed. More
by lindemlunar
Employees Worked With
Tim
