Key Hyundai of Manchester
Vernon, CT
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2,087 Reviews of Key Hyundai of Manchester
Everyone was friendly and helpful along the whole process. Although I wouldn't say the entire process was well organized, it still went smooth enough that it wasn't much of a headache. The dealer and process. Although I wouldn't say the entire process was well organized, it still went smooth enough that it wasn't much of a headache. The dealer and finance could have communicated better (I drove all the way to Manchester from East Granby to answer a few finance questions so I could get my lender in order before I picked up the car the next day, but ended up being told they couldn't do anything for me so I drove out for nothing) but aside from that the experience was as pleasant as a car buying experience could be. More
Unfortunately I have been forced to update this review due to incredibly negative circumstances surrounding the weeks following my purchase. I stand by what I had said in my original review about Shelby ( due to incredibly negative circumstances surrounding the weeks following my purchase. I stand by what I had said in my original review about Shelby (below), as she really was great, but I was undeniably scammed by finance manager John Mirow. I had told John multiple times both before and during the signing process that I did not want to purchase anything additional, such as extended warrantees or any type of add-ons, but was completely ignored. Even when the final numbers had been calculated, I had inquired as to where the additional numbers were coming from me and he told me it was from "taxes" and "the four wheels on the car". As a first time car buyer, I did make the naive mistake of not pushing any further, and proceeding to sign my name. Given that I was not handed any paper work to head home with and review, it was only weeks later that I received my loan summary in the mail and was informed that my loan included four thousand dollars worth of additional warrantees and add-ons that have been a nightmare to remove. At the end of the day, regardless of how much I love the car itself, I will absolutely never buy from this dealership again. -------ORIGINAL REVIEW BELOW------- I undoubtedly approached my first new car buying experience with a bit of caution, even intimidation, but Shelby's extensive knowledge of both the vehicle I was interested in and the process through which we would be navigating the sale immediately put me at ease! She was super genuine and approachable, and made dealing with Key Hyundai a great experience for me! More
I’m super happy with my car!!! Jose and the others were great to me and my family when we went in and they also were super flexible with helping me due to my budget !!! great to me and my family when we went in and they also were super flexible with helping me due to my budget !!! More
Really good attention. Friendly. Satisfied. Good information. Patience. They spend time with the customer. They deliver the cars very clean both interior and exterior. Thank you. information. Patience. They spend time with the customer. They deliver the cars very clean both interior and exterior. Thank you. More
Great experience shopping for a used car today. Salesman was knowledgeable and friendly. Setting up the test drive was easy. Route explained included both back roads & highway. was knowledgeable and friendly. Setting up the test drive was easy. Route explained included both back roads & highway. More







