Kenny Ross Ford - Service Center

Dick and his crew always does a great job taking care of all our vehicle needs and in a timely manner all our vehicle needs and in a timely manner More

Mark was great. Very helpful and kept me informed on the progress of my F150. Very helpful and kept me informed on the progress of my F150. More

Greg went beyond normal effort to have the repairs completed to my satisfaction. The reason for the visit was to clean out foam material which was moved into the heater blower/fan causing vibratio completed to my satisfaction. The reason for the visit was to clean out foam material which was moved into the heater blower/fan causing vibration and eventual failure if not cleaned out. Kenny Ross Service cleaned out the heater to my satisfaction. The heater unit, unfortunately, has inlet openings, somewhere, that are not properly screened which allow foreign materials to be transported into the heater. The most common reason for this is mouse infestation. Even though K. R. service did a good job of cleaning out the foreign material, nothing seems to be able to be done to prevent it from happening again. What I mean is that there is no "Ford" fix for this problem. This is because the heater unit is poorly designed and Ford Corporate Customer Service refused to acknowledge that there's a problem. So, since I have to park the vehicle outside, I have to position sticky mouse traps around the wheels after every time I use the vehicle. I also have to spray the area around the inlet openings that are screened (above the firewall) with mouse repellent scents. What I just described is what the service advisor said to do to prevent the problem from happening again. I've installed a motion sensing camera to monitor rodent activity around the car and have found that there are three feral cats that patrol the area regularly. The only thing that has worked so far is the use of the sticky mouse traps that I have to position, around the tires, by getting down on my knees, (which is hard to do when you're 83 years old) every time I use the vehicle. When I purchased the vehicle, nobody informed me that I would have to purchase and position mouse traps around the vehicle and spray the engine compartment with mouse repellent every time I used the vehicle to avoid costly repairs, which aren't covered by extended warranty. Greg and Dick exercised extreme patience dealing with an extremely frustrated customer during this ordeal. Unfortunately, there is no guarantee that the problem will not reoccur if I don't continue to use the mouse traps. Also, this problem is so prevalent that an internet "help forum" exists to advise other Ford Transit Connect owners of ways to live with the problem. Can someone get Ford Corporate to do something to remedy this problem? Thank you, Charles Kauric 724-757-3090 More

Mark was awesome Professional kept me updated Easy to deal with. Front counter lady was very pleasant to work with also deal with. Front counter lady was very pleasant to work with also More

I'm very pleased overall with the service that was done to my vehicle. I regret that I don't remember the name of the tech that worked on it because he surely deserves recognition. He met with me when I pi to my vehicle. I regret that I don't remember the name of the tech that worked on it because he surely deserves recognition. He met with me when I picked the vehicle up, I want to say his name was Dan or Don, something like that, I don't think it was Greg. He was fantastic, he explained everything he did, why it was done and he talked to me like we knew each other for years. The only reason I could not give a rating of 5 stars is unfortunately my dissatisfaction with the lack of communication from my service advisor. Although a very nice guy, I shall reserve typing his name here, because he has a reputation not only amongst other customers, but also amongst his co-workers of not returning calls and being almost impossible to reach, seemingly never answering his phone. I understand there are times of chaos, when it's so busy that some calls must wait. But communication is key, and it just doesn't happen consistently with this guy. It will not deter me from utilizing Kenny Ross for service, but I would hope to be either assigned to a different advisor next time, or for this particular individual to get with the program. More

They did everything I asked them to do with out pressure and had the service completed in a timely manner. and had the service completed in a timely manner. More