Kendall Toyota of Bend

Kendall Toyota of Bend Do not trust Kendall Toyota of Bend. Liars, Yo-Yo financing, Spot delivery, Don't do it. Was told in a email my financing was approved and funded TMC Do not trust Kendall Toyota of Bend. Liars, Yo-Yo financing, Spot delivery, Don't do it. Was told in a email my financing was approved and funded TMC .9% what a great deal, only told to bring the car back as they could not get financing. Also found they had my credit pulled and pulled till my score dropped 40 points! Pulled at Banks 3 Times in the month I was driving the car. I wish the state of Oregon had better Laws to give more protections to the consumer. More

Employees not very motivated. New vehicle service impossible Employees are sometimes rude likely because bends economy is booming and they could care less for your business. I bought a new Tacoma and routine mai Employees are sometimes rude likely because bends economy is booming and they could care less for your business. I bought a new Tacoma and routine maintenance scheduling is always 2-3 weeks out and takes 1-2 hours. I became so frustrated I went to roseburg Toyota and what a difference! Almost immediate scheduling, short wait times and employees that actually want your business. The only decent experience was my salseman terry Johnson but apparently he was fired for being too honest. My next new Toyota dealer is a no brainer! More

Pieter does a great job Pieter Van Den Berg was incredibly wonderful to work with and provided exceptional service. I Purchased a brand new Highlander from him and couldn't Pieter Van Den Berg was incredibly wonderful to work with and provided exceptional service. I Purchased a brand new Highlander from him and couldn't be happier. Pieter's service was a big reason we purchased from Bend and he gave us a great deal as well. I would highly recommend anyone looking for a Toyota to speak with Pieter. More

PROBLEM #1) Improperly installed an extra item that I purchased with my new Tacoma. (A careful installer would have HAD to have noticed before sending me home with it.) PROBLEM #2) (Same Visit) Service purchased with my new Tacoma. (A careful installer would have HAD to have noticed before sending me home with it.) PROBLEM #2) (Same Visit) Service department installed a Bluetooth and a truck bed cover. They left no instructions for either one. (Bluetooth has several features I do not know how to use and the cover has latches, care and protection of materials,and a tension spring that I need to know how to tighten.) When the work was finished, they simply said "Here are your keys... Your tuck is out that door and around the corner..." PROBLEM #3) I wrote an email to the service manager which prompted a phone call to me the next day. I was given promises to remedy the situation. A month and a half later and I am still waiting for their promised solutions to these problems. No call from them, as promised, and no response to an email that I sent after waiting a few weeks. More

I went to this dealer to look for a car, and in the process indicated I was interested in a new Highlander. The sales person showed me used Highlanders, but I could not get him to show me new Highland process indicated I was interested in a new Highlander. The sales person showed me used Highlanders, but I could not get him to show me new Highlanders. At one point he even tried to interest me in a Prius. After two visits to this dealership I started looking elsewhere and found the perfect new car. It cost a little less than the Highlander, I think, but I'm not sure because I could never get the Toyota person to engage with me in a discussion of the cost of a new Highlander. Interesting... More