Kendall Toyota of Bend

Price gouging, I personally think it’s unethical. But that’s what a number of auto dealers are doing these days, including the Kendall Auto Group. Kendall Auto makes a big deal of being family owne But that’s what a number of auto dealers are doing these days, including the Kendall Auto Group. Kendall Auto makes a big deal of being family owned and really caring about their customers. What a crock. So here is my experience, specifically with Kendall Toyota. They gave me a spec sheet and price, working back and forth over email. I replied that it sounded fine and would come in to make a deposit (these days there are few cars on the lot). So they brought out the paperwork and said there is a $2500 surcharge???? Looking at other reviews, they are doing this a lot. They say there is a surcharge because these cars are in high demand. Ford and General Motors have publicly told their dealers not to do this (price gouging), apparently Toyota has not communicated that or Kendall Auto just doesn’t care. So here is my reaction, first of all I told them no deal. Second, although I have done a lot of business with Kendall Auto in the past, they will never see me again. At any of their dealerships. I am due to replace my 4Runner next year, and it will definitely not be with these guys. I am making sure that my friends and family know this as well. My message to Kendall Auto is the same as the Ukrainians gave to the Russian warship (I won’t get any more specific here). More

We spent 4 hours over the course of two days, test driving and discussing the purchase of a car with Kendall Toyota of Bend. We decided on a RAV4 hybrid. We agreed on the price and I gave the salesper driving and discussing the purchase of a car with Kendall Toyota of Bend. We decided on a RAV4 hybrid. We agreed on the price and I gave the salesperson a check for $1000 to reserve the car. She left to get me a receipt and came back with the information that the car now cost $2500 more than 10 minutes ago. The classic Bait and Switch. We felt completely ripped off and played. They made no attempt to make it right. We are retired school teachers, with integrity. They are crooks. More

Service sucks! Don’t buy packages they try to sell you, not worth it and no one wants to help take care of your car after it leaves the lot. not worth it and no one wants to help take care of your car after it leaves the lot. More

Kendall Toyota of Bend is the quintessential used car dealer. Apparently used car dealer reputation has not evolved... $39,000 "Toyota Certified" 2018 Tacoma with 28k miles purchased full in cash. Ser dealer. Apparently used car dealer reputation has not evolved... $39,000 "Toyota Certified" 2018 Tacoma with 28k miles purchased full in cash. Service light came on within 350 miles. Told us there was nothing they were willing to do because it was certified. Turns out they never changed any fluids as evidenced by the condition of the brownish engine oil (obviously not new oil!). Told them before purchase we wanted it steam cleaned because it smelled like cigarette smoke. They "sprayed deodorizer and the smell would go away within a week". It didn't. Called them two weeks later and they refused to do anything further because it was too late, and also they do not have a steam cleaner as the salesman claimed they did when purchased. This dealership is horrible....and this was not the first time they have screwed me over. Unfortunately Tacomas are hard to come by and you have to bend over to get what you want. Let it be knows they just want your money and there is no actual "Toyota Certification". More

Come to this dealership if you have been turned down by everybody else these guys are miracle workers.They will get you into a vehicle when nobody else can.All the salesman are friendly and are great throu everybody else these guys are miracle workers.They will get you into a vehicle when nobody else can.All the salesman are friendly and are great through out the whole sales.Timothy Anglin was my sales person.The Financial Manager Joe can make dreams come true...he made it happen twice..Love going here..Five Stars to my salesman Timothy and also Joe the Financial Manager.Go to Bend Toyota before you go anywhere else..YOU WONT BE SORRY AT ALL. More

What a great dealership! I was helped by Dane, one of the most knowledgeable salesmen I've ever met. He answered any and all questions and was willing to go into further detail or even explain things again i most knowledgeable salesmen I've ever met. He answered any and all questions and was willing to go into further detail or even explain things again if I was having a hard time understanding. Overall the best experience I've had at a car dealership, there are some others here in Bend that I would not recommend... More

Terrible experience. I purchased a brand-new 2021 Highlander Hybrid and realized a few days after taking it home, that one of my tires was flat. Upon closer inspection, the tire was damaged and not n Highlander Hybrid and realized a few days after taking it home, that one of my tires was flat. Upon closer inspection, the tire was damaged and not new, even though the car was brand-new and supposed to have all new parts. I tried calling several times but didn’t receive a call-back until maybe the 8th attempt. The Sales Manager called me and told me that they would not do anything about the tire because they couldn’t believe that they would let a bad tire off the lot. I sent them photos of the tire and they still didn’t believe me. More

I have owned dozens of cars, including 6 Toyota’s. Kendall Toyota of Bend is far and away my worst auto purchase experience. It has been three weeks since I purchased a Land Cruiser, the most expens Kendall Toyota of Bend is far and away my worst auto purchase experience. It has been three weeks since I purchased a Land Cruiser, the most expensive car they sell. Kendall still hasn’t registered my vehicle and refunded the $2000+ they overcharged me for taxes and registration. My temporary registration has expired and I can no longer drive the vehicle (I was promised at the time of purchase that they would FedEx me a new window tag, if necessary). When I call the dealership, everyone is too busy to take my call, and only one person has bothered to return my call. It was the Customer Service Manager who promised to fix the problem and get back to me. It has been more than a week and I haven’t heard a thing. Good customer service experiences begin with company leadership and flow up to the front line employees. Even the store General Manager, Jason Wilkinson, is too disinterested to take my call and help me resolve the issues so, if you do business here, don’t expect a lot of support from the staff if their are any problems with your purchase. My recommendation would be to avoid doing business here at all cost unless there is a change in leadership that places an importance on integrity and serving the customer. More

After cancelling my original appt, I showed up unannounced to look at a used vehicle. Lacey, who I had been in contact with via e-mail still seemed more than happy to help us. I really liked that unannounced to look at a used vehicle. Lacey, who I had been in contact with via e-mail still seemed more than happy to help us. I really liked that Kendall had the Carfax to look at and that they had already taken care of any safety issues that needed addressed on the used vehicle I was looking at. They disclosed any issues the vehicle had based on their inspection so I feel pretty certain there are unknown problems. Lacey was super approachable, helpful and nice and didn't pressure us to make a decision. She gave us the time we needed to make an educated decision while I looked up reviews, checked for recalls and the Kelley blue book price on the vehicle on line. Most importantly she worked to get the price down low enough where we needed it to be so I could walk away with a safe reliable vehicle that met our needs. I am super happy with my experience at Kendall Toyota of Bend and will definitely return when the need arises. More

We were very pleased with Dane Justice, he was not pushy but was very fun to work with. We were trading a car in for another one and he helped us find the perfect replacement, a Rav4 2021. To bad the finan but was very fun to work with. We were trading a car in for another one and he helped us find the perfect replacement, a Rav4 2021. To bad the financial team was not has friendly or you would have gotten a 5. More