Kendall Ford of Marysville

I just bought a 2020 Ford Ecosport from Kendall Ford Of Marysville in Marysville, Washington. My salesman Jason Yeager was awesome. He was very friendly and helpful. He did a great job working with me, to Marysville in Marysville, Washington. My salesman Jason Yeager was awesome. He was very friendly and helpful. He did a great job working with me, to help me find a great deal and something that would fit good with my budget. I love my sweet new car. More

Communication We took our Explorer in for a few issues. One was a recall that they had notified us of, one was an airbag problem and the last was just a scheduled o We took our Explorer in for a few issues. One was a recall that they had notified us of, one was an airbag problem and the last was just a scheduled oil change. We don’t have any issue of the work that was done or how long it took. We understood that it could take longer to get parts and they are working with smaller crews. It took a week in total for work to be done. Again, the quality of work performed (top notch!) and the time it took weren’t the problem. What we did have issues with were communication. Our service person, while very polite, was not communicative at all. We dropped the car off on Weds. April 22nd. Late Weds. WE called to get an update. Patrick said he needed parts and he would let us know the next day. Didn’t hear back by close to end of business Thurs. WE called. Part didn’t come (no biggie). He would contact us on Fri. Again, we knew airbag issue could take time. Never heRd from him on Fri. Called Sat. (website says they’re open). Found out they were closed. No mention of that from Patrick. However, he just happened to be coming in that day. He actually called said he was sorry car wasn’t finished would be Mon. Didn’t hear anything on Monday. Didn’t hear from them until late Tuesday thru text that car was done and an invoice. Work done ⭐️⭐️⭐️⭐️⭐️. Customer service ⭐️ More

Great transaction! My wife does not like to purchase new cars, but she came away from Maryville Ford very happy! Thank you for making this a pleasant purchase. My wife does not like to purchase new cars, but she came away from Maryville Ford very happy! Thank you for making this a pleasant purchase. More

Customer service could be better in parts department and communication as well, felt like i was burden when asking questions about the car I paid $60,000 for. communication as well, felt like i was burden when asking questions about the car I paid $60,000 for. More

Always appreciate the service at Quick Lane. I know they're doing exactly what they said was done. The employees were pleasant. I appreciate Saturday appointments since I work full time. they're doing exactly what they said was done. The employees were pleasant. I appreciate Saturday appointments since I work full time. More

Shay was great to deal with throughout the whole process of custom ordering my 2020 F250. Once it arrived he showed me how everything works. of custom ordering my 2020 F250. Once it arrived he showed me how everything works. More

Warranty issue We typically would get our oil change done here and they would flag other issues but not say that the issue needs to be fixed....just a watch items. D We typically would get our oil change done here and they would flag other issues but not say that the issue needs to be fixed....just a watch items. During this last visit they identified that the Steering box needed to be replaced due to leaking (a watch item in the past). When we agreed to have it fixed based in the cost quoted as a "watch item", they said instead of ~$135 it would be $1,260. The prior quote was when the F250 was under warranty. Nothing was said at that time. Now we are screwed and even after an appeal, it was still rejected. Seams real dishonest that they would not identify that our warranty was almost ready to expire. More

I was not happy with the 1400 dollar bill to change a 50 dollar water pump on a car I paid 1500 dollars for.I didn't feel it was right I was charged for the mech breaking bolts off. I would have been happy dollar water pump on a car I paid 1500 dollars for.I didn't feel it was right I was charged for the mech breaking bolts off. I would have been happy to be advised bolts at risk of breaking and given the opportunity to choose. Instead I was held over a barrel after they were broken. The cost originally was quite exorbitant and should have covered any mishaps. That's why I took it there. On a positive note I was able to negotiate some of the added cost. More

Oddball Trade In Kendall had the exact truck I had been shopping for at an attractive price. They worked diligently to work with me and another dealer to liquidate my Kendall had the exact truck I had been shopping for at an attractive price. They worked diligently to work with me and another dealer to liquidate my 1938 Ford so I had sufficient funds to buy the new truck. Andrew, Kobie Erik and Zane all worked to make this a pleasurable buying experience. They were the first dealership I looked at and the last dealership I looked at. The other 4 dealerships I went to in between could take lessons. More

Oil change, windshield wipers replaced Went in to get oil change and new wipers and was greeted by a very nice service person and he said it would be done in about 1.5 hours and would rotat Went in to get oil change and new wipers and was greeted by a very nice service person and he said it would be done in about 1.5 hours and would rotate tires and would let me know if there were any problems, they checked for my extended warranty, and called and told me i needed a new battery, the warranty did not pay, I paid, and was very satisfied with the service. Virginia Ortiz More