Kendall Ford of Marysville

Took my 2014 F350 truck in for routine oil change. They informed me afterwards as I was paying that the front pads were bad and needed replaced ASAP as they were all down to 2mm or less. They quoted me $29 informed me afterwards as I was paying that the front pads were bad and needed replaced ASAP as they were all down to 2mm or less. They quoted me $299.00 (using OEM pads) for front brakes alone. So I went and bought pads myself for $78(Better than OEM pads) and did the brake job myself. when I measured them 3 of the 4 pads had 4mm or more and one had 3.5mm left. They either need to retrain the mechanics on how to measure brake pads, quit lying or be more reasonable on the pricing for repairs. I’ll still go their for oil changes but won’t listen to them on anything else regarding the truck as being lied to once is enough for me. More

Terrible Quality Control. Attitude to Boot Had my F-150 in to Kendall Ford of Marysville for a recall (doors that might pop open). After, had a scary experience with the passenger side door tha Had my F-150 in to Kendall Ford of Marysville for a recall (doors that might pop open). After, had a scary experience with the passenger side door that WOULDN'T OPEN AT ALL - hugely unsafe if there had been an emergency. When I took it back, service staff had quite an attitude about the whole thing. They fixed it, but now they've left something loose and rattling around inside the door. Service manager tried to talk me down with a "free oil change! next time I come in!" Um, no. So, that's two QA/QC issues on one service call, plus the snotty attitude and the patronizing supervisors. I'll find another fix for the rattle - and I'll not EVER patronize Kendall again. For any purpose. More

Brad made the whole process a breeze! Kendall Ford is not my local dealer but it was worth the drive! No pressure and they stayed late to complete the sale for me. Kendall Ford is not my local dealer but it was worth the drive! No pressure and they stayed late to complete the sale for me. More

Buying was easy. Great people to work with, great experience! Will shop at Kendall again when the time comes. Jeff was helpful and friendly. Quick process to get what Great people to work with, great experience! Will shop at Kendall again when the time comes. Jeff was helpful and friendly. Quick process to get what I wanted. More

Straight forward, no heavy pressure. They had what I wanted at a good and fair price. Recommend them if you are looking for a new or used truck. wanted at a good and fair price. Recommend them if you are looking for a new or used truck. More

Saw a vehicle advertised that met my search criteria, contacted the dealership to make sure it was available and then drove up to see it. The vehicle was exactly as advertised, after a test drive I purch contacted the dealership to make sure it was available and then drove up to see it. The vehicle was exactly as advertised, after a test drive I purchased the vehicle. Very painless transaction, More

2017 Ford F-350 Lariat Diesel My experience with Kendall Ford has been nothing but great. Even though their dealership is not close to where I live, it was worth the drive. I had My experience with Kendall Ford has been nothing but great. Even though their dealership is not close to where I live, it was worth the drive. I had responded to a truck they had advertised, but unfortunately, that one sold before I could get there. But a bit of good luck is that it put us in touch with salesman extraordinaire Chris Zuzula. We told him exactly what we were looking for in a truck and he nailed it! This guy knows his trucks and educated us on what where the differences in Ford truck packages (there are many) and helped us narrow it down to what we wanted/needed. We set up an appointment with Chris to look at a couple other trucks that I found in their inventory. He showed them to me and had an alternative he wanted us to look at. The alternative was EXACTLY what we needed. This dealership is clean, well managed and they made the whole buying experience very pleasant. I can't say enough about Chris. If you want a truck, this is the man to see. More

Clean We were greeted by a service rep. and told him we were in for an oil change. He was polite and professional. We have to assume that they took the ne We were greeted by a service rep. and told him we were in for an oil change. He was polite and professional. We have to assume that they took the necessary precautions to clean what they touched. We sanitized when we got back into our truck, just to be sure. The service was quick and we were on our way in no time. More

Could not be more disappointed in the lack of post sale service. Obviously warranty repair on a new vehicle purchased from this location is of the lowest priority since selling to Kendall Automotive Group. service. Obviously warranty repair on a new vehicle purchased from this location is of the lowest priority since selling to Kendall Automotive Group. My experience with an unusable truck has been ongoing for 8 weeks and counting. More

Kendall took an extremely xxxxty, 4+ months of ‘just good enough to placate us into the next week’ under previous ownership, regarding an unsafe vehicle we purchased... and turned it into a 5 star review and enough to placate us into the next week’ under previous ownership, regarding an unsafe vehicle we purchased... and turned it into a 5 star review and customer loyalty. We purchased an 08’ F350 under Marysville ford with extended warranty, and less than 2 months after owning it... it ended up in the shop for a total of 4 months (it was having issues during that first 2 months... but nothing bad enough it needed to be towed in) with multiple trips and hours spent waiting on tow trucks mixed in. Ultimately, Erik stepped in as GM, and I had emailed him (on a Sunday) giving the readers digest of our experience, and letting him know we wanted to return the truck for our money back. He called me THE NEXT DAY asking if we could be persuaded to let them try to trade us into something else. Mind you, previously.. I’d have been lucky if I had received any kind of response within a week, and he CALLED me the very next day. Even with everything he had going on with the transition and the whole country all but shut down, and our schedules... it only took a week and a half to make a deal on another truck. I can’t say it was a super smooth transaction over that week and a half... but I absolutely don’t fault Erik on that, being thrown into the tail end of a hot mess. Ultimately, we are happy, we were taken care of, we have a safe vehicle that we are confident will last us a good long while with nothing more than routine maintenance.... and we will be back when it’s time to replace our expedition. More