Kendall Ford of Marysville

I to make a service appointment for a squeaking noise on my 2021 F250. I was informed that the closest appointment was over a month out and that there was a warranty recall, given no choice I took it. On my 2021 F250. I was informed that the closest appointment was over a month out and that there was a warranty recall, given no choice I took it. On the day of my service appointment I checked in at 8:00am (the time of the apt) and was told that that the recall work would take 1-2 hours and to expect a total of 4-6 hours. After 7-1/2 hours I called to get a status update. The service rep was unavailable but I was promised a call back. One hour later, with no call back, I called again and was again promised a call back. 20 mins later I finally received my call back and was told that my vehicle was done but they couldn't locate any noise. I had described the noise as a squeaking at low speeds, it was very apparent to me very detectable. The service rep told me that they had fully inspected the vehicle including taking off the wheels and couldn't locate anything. I told them that the noise was very apparent and it seemed like a waste of time. 12 mins later I received a call from the service lead asking me about the noise and describing it as he could detect it. He explained that maybe the original techs didn't know what they were looking for or are hard of hearing. He then asked to keep the vehicle overnight, as he would like to take the wheels off and inspect it, something that was already described to me as done earlier. I was already in transit and needed my vehicle I declined. While receiving my paperwork I was again told that the techs are probably hard of hearing so they couldn't have found it. I got into the truck and my kids and I immediately heard the squeak without moving the vehicle more than 10 feet. I was never given a call back or status update, had to reach out myself multiple times just to find out when I could get my truck. Never offered any apologies for the extreme delay or lack of their techs hearing loss? Horrible experience after waiting over a month and seemingly having the service department do nothing but sit on my truck for a full day. More

We bought a Ford Fusion at this dealership several years ago & have had services done by them many times since. ago & have had services done by them many times since. I can't say enough about the friendly - professional services we've had from the service department & the parts department = Adam Eli. We have recommended Kendall Ford to countless friends & will continue to do so ! More

My experience with Kendall Ford was awesome!! Joe Carson was the salesperson who helped me.. He made me feel so welcome, and he wasn't pushy at all, and he found the perfect car for me! He was able to get t was the salesperson who helped me.. He made me feel so welcome, and he wasn't pushy at all, and he found the perfect car for me! He was able to get the price closer to what I had in mind.. The whole team at Kendall Ford seemed to make my experience a pleasant one! I would definitely recommend them!🤗 More

Kendall Ford is always there form my needs. Their service is top notch in my book. Friendly representatives and always trust worthy. Very good review. service is top notch in my book. Friendly representatives and always trust worthy. Very good review. More

Awesome, fast service. I’m a veteran and was given a military discount. Everything was first rate and 5 stars. Thank you!!! military discount. Everything was first rate and 5 stars. Thank you!!! More

Dealership Went Above and Beyond my Expectations!!! KENDALL FORD Marysville a Dealership with INTEGRITY!!!! I purchased a Beautiful Truck from Kendall Ford, I needed the Truck to be at least capab KENDALL FORD Marysville a Dealership with INTEGRITY!!!! I purchased a Beautiful Truck from Kendall Ford, I needed the Truck to be at least capable of 1 ton payload. After trying to buy a camper for the Truck I discovered that the Truck was just a bit underrated for the camper. I returned to Kendall Ford a few days later and they went above and beyond my expectations to help me and my situation. I would absolutely recommend Kendall Ford of Marysville. It is rare these days to find a business whose values and integrity are genuine. Kendall Ford of Marysville puts their customers needs above all else. This is actually my second time purchasing a vehicle from a Kendall Dealership and both times the dealership has worked to reach above and beyond my expectations to insure my satisfaction and happiness with my purchase. I would absolutely recommend Kendal Ford of Marysville for anyone seeking a New or Used Vehicle. The prices and quality of Cars and Trucks in their inventory is unmatched. More

The service team was very helpful setting up my appointment. I was the for a recall that was supposed to take 4 hours but they were done in 2.5. Communication was a plus with the texts keeping me appointment. I was the for a recall that was supposed to take 4 hours but they were done in 2.5. Communication was a plus with the texts keeping me updated on the service. A positive experience. More

Love the car! Thanks to Bryan and the other friendly staff members that checked in on us during our time there. Bryan Basford, the sales person, identified the vehicle that satisfied my needs and wan staff members that checked in on us during our time there. Bryan Basford, the sales person, identified the vehicle that satisfied my needs and wants. He went over the features and showed me what was necessary to drive the car. The unlimited test drive allowed me to determine that it was a good fit physically and made me feel comfortable and safe. The buying experience was a little drawn out once it moved to the finance phase due to the number of customers being served but the finance manager, Mike moved through the paperwork quickly and efficiently when it was our turn. Bryan checked in regularly to keep me informed of the progress. Once that phase was complete, he got me settled into the car for the drive home. I would definitely recommend Bryan and Marysville Auto Center to anyone looking for a used car. More

They provide excellent customer service! They are very thorough with their communication, and keep you informed every step of the way. thorough with their communication, and keep you informed every step of the way. More

We were very well taken care of and the sales staff was very helpful to find the vehicle we finally agreed to purchase. very helpful to find the vehicle we finally agreed to purchase. More