Kendall Dodge Chrysler Jeep Ram - Service Center

Terrible, awful, horrendous, atrocious, unacceptable ad my Ram serviced here and was NEVER given a written estimate of any kind at any time. One price quoted, I agreed. Price then goes up by $500...I agr ad my Ram serviced here and was NEVER given a written estimate of any kind at any time. One price quoted, I agreed. Price then goes up by $500...I agree again. Then I get a phone call that my truck is ready and given the total and it is $1000 more than original quote. Truck is finished, never any communication from them beforehand advising me of the additional increase. Was told it was taxes, misc. fees etc. The service adviser had told me that all of those things had been included in the original quote!! So now they are holding my truck hostage and what other option do I have? To make matters worse, when I went to pick the truck up at the dealership, I mentioned casually to two guys that were standing with a salesman that they should not buy a Dodge that in my opinion they are crap. I have every right in the universe to do that. Well, when I come back from test driving my piece of crap, their sales manager Jose Abreu comes out to the parking lot to confront me and tell me that if I say one more thing to anyone inside he will call the cops on me. Don't worry Mr. Abreu, instead of two potential customers, I will post this review on every website imaginable and reach thousands of potential customers. More

This dealer has terrible service. Their interest in your vehicle is non-existent. I took my vehicle for maintenance service and some warranty work and they failed to complete either one correctly. After two vehicle is non-existent. I took my vehicle for maintenance service and some warranty work and they failed to complete either one correctly. After two weeks of waiting for the work to be completed they told me to take my vehicle as is and be happy with it. It was in worse condition than it went in there. I had to contact Chrysler directly and was told to go to a different dealers service department. The negligence they have shown for my vehicle and safety far exceeds their incompetence. More