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Kendall Auto Mall

Nampa, ID

4.6
411 Reviews

15700 Idaho Center Blvd

Nampa, ID

83687

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March 28, 2007

I bought a truck from Edmark three years ago. At the time the price on the vehicle was great with their one price policy. I had a renewed faith in auto sales. However, I spent the last couple of weeke More

by cwilson55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ben
Dec 20, 2010 -

Kendall Auto Mall responded

I read this review and was surprised by some of the things that were said. I want to share our business philosophy and invite you to please contact us again, we are not anything like what you portrayed in your review. I am not Ben, the person you said you dealt with, (actually Ben hasn't worked here for the last several years) so I can't testify to exactly what was said at that time but I do know that we don't change pricing based on customer interest. All of our prices are set based on market supply and demand and the age of the inventory. Pricing will change as the vehicle ages and as factory incentives change but we never change it on a customer by customer basis. I apologize if you were given incorrect information at the time that you contacted us. Also, our salespeople are not even paid commission based on the type or price of the vehicle you buy, we do this to remove the incentive for our sales staff to push a customer into a decision that isn't the best one. Once again, I am not personally familiar with exactly what happened in your situation but I do know that the Edmark you described is nothing like the Edmark where I come to work everyday. I welcome you to call me, any time at 208 466-6000 (ask for Gene) I hope you will and please give us the opportunity again to earn you as a customer. I think you will be pleasantly surprised.

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