Ken Garff Toyota Cheyenne

Avoid their Service Dept and their Prepaid Service Agreement I bought my 2015 RAV4 from Spradley, along with the Prepaid Service Agreement and have been regularly taking it in for each of the scheduled maintenan I bought my 2015 RAV4 from Spradley, along with the Prepaid Service Agreement and have been regularly taking it in for each of the scheduled maintenance services. Come to find out at my last service visit that they have been lying to me. They flagged the cabin air filter as needing to be replaced at my May 2019 service visit, but they did not replace it. My husband ended up doing it. Then, they lied at my service visit on Monday and said I need to replace both the engine air filter and the cabin air filter for $78 plus tax. How can a filter that we just recently replaced need to be replaced again? And filters only cost $13 or $14, so why $78 plus tax? They were trying to take advantage of the fact that I'm a female and to rip me off for something they should have replaced at the 30K service and DID NOT DO. We asked them to show us the filters and just as we knew, the cabin air filter was just fine. Carlos, the mechanic, didn't apologize or anything -- just said "oh, I must have been looking at a different vehicle when I filled out the form" then walked off. Steve Corso, the Service Manager claimed that they replaced both filters at the 30K service. When I later looked at all of my service paperwork, I find that they have NEVER replaced either filter. So, again, my husband ended up buying the engine air filter and doing it himself. The Prepaid Service Agreement says they follow the Normal Wear and Tear Maintenance Schedule in the vehicle's book -- evidently, they do not, they pencil whip forms, and lie about it. And for this kind of underhanded treatment, you can pay the awesome fee of $895 for their Prepaid Service Agreement. Kind of stupid on their part, as they have just lost a current and what would have been a future customer. More

Excellence My wife and I were discussing what an amazing and smooth job from start to finish we had with the crew there at Toyota. From Travis, to John, to Steve My wife and I were discussing what an amazing and smooth job from start to finish we had with the crew there at Toyota. From Travis, to John, to Steve I have not in all my life had such a pleasant and enjoyable experience. Especially a smooth process. Even just speaking through text was awesome! Truly an exceptional team there at Spradley Bartley Toyota. More

Got Exactly what I asked for Nick went out of his way to get me exactly what I was looking for. He came prepared to answer any questions and I knew the inventory that they had. Re Nick went out of his way to get me exactly what I was looking for. He came prepared to answer any questions and I knew the inventory that they had. Really a great experience! More

Easiest transaction Ever If you know what you want like I did. This is the place to go. No nonsense, get you in an out painless, not begging you to add a bunch of extra stuff If you know what you want like I did. This is the place to go. No nonsense, get you in an out painless, not begging you to add a bunch of extra stuff unless you wanna such as external learn to use the staff was very personable and friendly. I recommend going to JAyCee if you need a new Toyota. More

Hassle Free Experience We intended to delay our purchase for another year or so. Staff was friendly and there was no pressure. Sales staff was very knowledgeable about the We intended to delay our purchase for another year or so. Staff was friendly and there was no pressure. Sales staff was very knowledgeable about the inventory and features. They also listened to our needs and did not try to push us to another/different vehicle. They made a good deal and we were able to proceed with a purchase. The vehicle wasn't at the dealership but they were willing to acquire it and bring it in quickly. Overall a very good experience. Hope the vehicle lasts for a very long time, and we don't need to return, but I won't be reluctant, like I am with other dealerships. More

Knowledgeable friendly I felt confident in my decision because of all the information given by friendly sales staff. Financing was as easy and comfortable as it could be. I felt confident in my decision because of all the information given by friendly sales staff. Financing was as easy and comfortable as it could be. More

Amazing!!!! I cannot thank Nick with enough words!!!! He was amazing. He was so patient and listened to exactly what we wanted. He didn’t over sell. He made the c I cannot thank Nick with enough words!!!! He was amazing. He was so patient and listened to exactly what we wanted. He didn’t over sell. He made the car buying experience such a great and productive use of time (which that never happens with car buying ). We never intended to leave with a car today but we were in the market and that was our first stop of the day and the way Nick handled us it, we were smooth sailing from there. Definitely would recommend over and over again. Thank you so much. More

Quick lane Got an oil change and tire rotation the guys did a great job! Worked with Gary and Josh, they answered any questions I had about the service. Got an oil change and tire rotation the guys did a great job! Worked with Gary and Josh, they answered any questions I had about the service. More

Long time customer 25+ years They have consistently sold me and my wife great Toyota auto's. We've had many over the years. Bob Morman and John Austin have been great to us. They have consistently sold me and my wife great Toyota auto's. We've had many over the years. Bob Morman and John Austin have been great to us. More

Awesome service. Great customer service. The staff was efficient and well mannered. I got the car I wanted, at a great price, with no hassle. I would recommend this de Great customer service. The staff was efficient and well mannered. I got the car I wanted, at a great price, with no hassle. I would recommend this dealership to all my friends and family. More