Ken Garff Toyota Cheyenne

Poor Service Department I was reminded yesterday on why I drive down to Fort Collins to purchase my vehicles and not support my local business. I called last week 06/07/2016 I was reminded yesterday on why I drive down to Fort Collins to purchase my vehicles and not support my local business. I called last week 06/07/2016 and spoke with Justice who set me up for an appointment for an oil change and to replace my key fobs for Monday 06/13/2016. She told me Alaska would call me to let me know if they were covered by warranty when she returned to work. I had to call on Thursday to check to see if my fobs were covered by warranty. I was told again I would receive a call back. Alaska finally called me on Friday and told me that warranty would cover the replacement of my key fob even with the damage that was done to it by my dog. I asked her if she was sure and she said yes that she had checked on it. When I dropped off my car at 7:45 on 06/13/2016 one of the services reps told me that he was sure my key wasn't going to be covered by warranty. I explained to him that Alaska had assured me that they were covered. I told him I had to go to work and to call me. When he called he stated that I would only be responsible for the price of the fob and nothing else. I was very upset that they fell back on their word because I called multiple times to check to see if they would be covered by warranty. The bad service didn't end there. When they called me I asked if they would be done by 12:30 because I had a meeting at 1. I was told they probably would be and it shouldn't take that long. I called at 12:12 to see if they were done and the guy said no that it was next up and could take anywhere from 15 minutes to 40 minutes. I called again at 2:35 to see if they were done and the service guy was very rude saying no it wasn't and when I complained saying that I called two hours ago, he rudely said back to me that I didn't even make an appointment. I told him I did and that I would call back and talk to a manager. I spoke with Kevin who's response to me was an insult. He said think of it as surgery and that you would want the doctor to take their take and that is what they were doing to make sure it worked properly. If it were a surgeon I would expect them to not fall back on their word and to act professionally. He told me my car would be done by the end of the day and I told them I got off at 4:45. When I arrived at 4:45 my car still wasn't done and I had to stand there for 20 more minutes for them to finish up. If I could drive to Fort Collins to get my service done I would but I shouldn't have to. More

Excellent The individuals marked below were very helpful and professional. Their way of conducting business positively contributed towards a smooth transaction The individuals marked below were very helpful and professional. Their way of conducting business positively contributed towards a smooth transaction of purchasing a car. We will definitely return in the future. More

Gave me prompt emergency service I had an emergency situation on my way west of Cheyenne, and Steve Corso at Spradley Barr got me in promptly, and he and Mr. Henning (mechanic) worked I had an emergency situation on my way west of Cheyenne, and Steve Corso at Spradley Barr got me in promptly, and he and Mr. Henning (mechanic) worked hard to resolve the issue. I was very impressed with both the professionalism offered, and by the kindness and courtesy. I will definitely look at this dealership when it is time to buy a new Toyota. More

Car Buying Experience This being our first time buying a car I have to say it was a pleasant experience. We were able to test drive the vehicle and take our time to consid This being our first time buying a car I have to say it was a pleasant experience. We were able to test drive the vehicle and take our time to consider our options. Both Brandon and Travis were very considerate, working around the needs of our baby who sometimes does not have the greatest timing. It was also a relief to not have been dealing with "pushy" car dealers. They showed us our options and gave us time to talk amongst ourselves in order to make a decision. We would defiantly shop at Spradley Barr again. More

Not a good dealer They were very pushy. I went in telling them what I wanted and where I wanted my price to be. Instead of helping me find the vehicle I asked for they They were very pushy. I went in telling them what I wanted and where I wanted my price to be. Instead of helping me find the vehicle I asked for they kept trying to push a more expensive one. I did finally get a vehicle I like but with no thanks to the finance manager(the the doing the most pushing). That being said, I never got my vehicle history I asked for, was never asked about warranties, was just given them instead, and in all was treated like nothing. I may be a first time buyer but trust me, this is NOT my first car. I will never go to this dealer again after being treated this way. More

Worst Experience EVER I financed a car for them in 2012 and I loved the service so I decided to go back. I found a vehicle that I really wanted and inquired about it. I was I financed a car for them in 2012 and I loved the service so I decided to go back. I found a vehicle that I really wanted and inquired about it. I was told I could come test drive it, so I drove an hour to get there just to be told it was already sold. I was upset, but the man helping me was nice about everything and he ensured me he had another vehicle I would love. He told me with $1000 down I could pick any car off the used car lot. I was happy about that. I found a vehicle that would fit the needs of my family so I started the paperwork for financing. As the man was looking into payments for me he looked at me and told me I would have to put $2000 down or else he couldn't give me the car. I was furious so he brought over his manager. I don't remember his name, but I am not sure how he is a manager. He was very unprofessional. He told me it seemed as if there was no pleasing me. I explained I had driven over an hour to get a vehicle, just to be told it was sold, then the be told I could get vehicle with $1000 down, to then be told it would have to be $2000. Needless to say, he was right about his assumption, there was no pleasing me. He said he could get me in a small car for $1000 down. I told him I was looking for a small SUV, that's what I drove up to get. He started talking louder and his attitude got worse then he was degrading toward me because of my credit score. I explained to him those were bills form long ago that were being disputed and he should be looking at the payment history of my prior purchase. I was never late with a payment and I payed more than my minimum payment each month. Needless to say, I walked out and told them I am taking my business elsewhere. About 15 minutes after I left I got a phone call wanting me to call them to talk. Sorry, too late for that. I am disgusted at the way I was treated and I will never go back there for a vehicle. More