Ken Garff St. George Ford

No responsiveness. Service is abominable. I paid over $60K for a Bronco and have had to arrange several service visits. It takes 6 weeks to schedule a visit. On each oc Service is abominable. I paid over $60K for a Bronco and have had to arrange several service visits. It takes 6 weeks to schedule a visit. On each occasion when I have brought the Bronco in, the intake clerk expresses skepticism that the issue exists. I have had to provide video evidence (which the dealer ignored the first time I sent it and somehow lost it). Then I am told that its a "software issue" about which nothing can be done until "Ford Corporate" does something, or I am told to pick up the car only to find after 10 minutes that the problem has not been solved. Then the service department ducks/ignores texts and calls trying to hide from you when you attempt to follow up. You wait weeks and weeks for a service appointment, and they don't fix your problem, then they try to hide from you. That is my experience with Ken Garff Ford. Sadly if you're in St George, they are the only Ford game in town, so you seriously have to question whether you can buy this brand in St. George. More

Hello on 1/24/22. I Brought my Car for an regular oil change about 8:30 am I Normally Schedule this oil change services with Nikki but this time was a different person Her Name is Jackie Mitchell 60 change about 8:30 am I Normally Schedule this oil change services with Nikki but this time was a different person Her Name is Jackie Mitchell 60041 she got My car Keyes ,after 2 hours she called me told me that my car will need Transmission fluid change and tune up etc,etc. I told her my car transmission oil was changed 3 Months ago but they can do the rest of the Labor or job well Gave a green light to do the job she told me its going to take another hour well thats fine I said I waited till 12:30noon 4 Hours I was kind of bored then she asked me are you upset? I said yes Have appointment I already missed few of my patients' appointments I'm not seating in front of a computer ... she followed me outside facility an argue with me telling me why I said she was sleeping in front of her computer. I never said that!! That was so bad experience with a customer service I always sign up for a service plan 3 oil change this time I paid 279 dollars Extra money is not the problem is how they treat you I noticed that they give you a ticket for a free car wash, but this lady was so mad that wasn't value for her I still have one oil change left, but I don't know if I want to see her face NOTE I want to clarify in the past I was having standing service with Nikki no complained sorry if this cause indignation Joe Rivas More

I purchased a remanufactured transmission from Ford back in November of 2019 for my 1995 Ford F-350. The transmission came with a 3 year 30k mile warranty. In September of 2021, with less than 8k miles th in November of 2019 for my 1995 Ford F-350. The transmission came with a 3 year 30k mile warranty. In September of 2021, with less than 8k miles the transmission failed. We had the truck towed to St. George Ford in September of this year. The transmission was still within its original warranty and St. George Ford agreed to replace the transmission with no cost. While they were performing service on my truck my wife was told the warranty on the new transmission would be limited to 12 months / 12k miles. We have this in recording and by several different individuals. See attached. When I picked up my truck shortly, thereafter they did not provide any paperwork. I had no evidence the transmission was new or if the old transmission was repaired. In addition I did not receive any documentation or warranty for the work completed. I was however told that it was a brand new remanufactured transmission. I asked for the original documents and warranty that were discussed between my wife and the service manager at St. George Ford. The service manager was out of the office that day. I was told to contact him the next day to obtain such records. The next day I called and spoke with service manager Danny. He agreed we had a 12 mo 12k warranty and he also told me that it would be extended to any Ford dealership in the U.S if I had any issues. I mentioned to him that without supporting paperwork I would not be able to produce necessary records, should any issues occur within the next 12 months. Danny also mentioned that he thought the original transmission was put together wrong. I asked if he would email me a copy of the warranty and documentation, in which he agreed. I did not hear anything from St. George Ford for over 5 business days so I decided to follow up with a phone call. I was not able to get through to the service manager so I left a voicemail. Later that day Jason from St. George Ford called me back and left a voicemail stating the new transmission would not receive any warranty at all. We tracked down a woman by the name of Tina at Ken Garff corporate (In Salt lake), who is over the GM at St. George Ford and his district within other Ken Garff dealerships. She was ultimately concerned and assured my wife that she would speak with the GM and a resolution would be made. Several weeks later we received a call from the GM at St. George Ford. Once again he stated that we were promised a warranty in error. It was an unfortunate mistake by the management at St. George Ford. If you listen to the attached recording you will hear the individual attest that he looked in the policy and procedures manual and it stated that we were entitled a warranty. St. George Ford nor Tina at Ken Garff will return our calls. I feel that they are not confident my transmission will last 12 mos 12k miles. I only want what I was promised. I NOW have my paperwork and see that the transmission that was sent to Ford from warranty was not the same transmission that was put into my truck. They are the most corrupt company. I really wish they would be exposed. More

I have been in with my truck that I actually purchased there. Each time I’ve been charged $150 + and told they can get my truck to do what I’ve brought it in for. It’s not like a small detail. You’ll be d there. Each time I’ve been charged $150 + and told they can get my truck to do what I’ve brought it in for. It’s not like a small detail. You’ll be driving and the blind spot system defaults, then depending on the day you get a a variety of things that happen or all of them most the time. The radio won’t work, the air/heat stops working, running boards cease to operate and then you get a message that navigation system isn’t working and told to get it to your local dealer. For what??? To have Ford certified incompetence take more of my money??? This is not just my truck, there is an entire forum dedicated to this and some suggestions of how other service providers have repaired it. Do you think after offering this solution to read this forum on my phone was accepted or they wanting to look at it as a possible solution? Of course not... why solve a problem so you stop making money🤷‍♀️ So if there are any good mechanics out there and are willing to actually repair this, More

They are awful. If you care at all about the customer being taken care of after buying then go to a different dealer. The management is as bad as the lower employees. I will never buy here again. being taken care of after buying then go to a different dealer. The management is as bad as the lower employees. I will never buy here again. More