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Ken Garff Nissan of Orem
Orem, UT
322 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 322 reviews
October 07, 2015
Sold me a car that was in a accident They sold me a car that was in an accident in 2009. Found that out on my carfax report when I was looking to.trade it in. I purchased the car from nis They sold me a car that was in an accident in 2009. Found that out on my carfax report when I was looking to.trade it in. I purchased the car from nissan of orem and specifically asked the salesman if it had been in an accident he said oh no it's fine. So I guess it's my fault for trusting this dealership.. and of course they sold me the car for top dollar and now the trade in value is 4k less than I owe. And of course they never return your calls when there is a problem. More
by Ccornell
Employees Worked With
Wagstaff
June 21, 2015
Love my Truck, Thanks Cory Fenton Recently bought my 2nd vehicle purchased from Ken Garff Nissan, My Salesman Cory Fenton was great and very helpful in helping me get a Truck, he was a Recently bought my 2nd vehicle purchased from Ken Garff Nissan, My Salesman Cory Fenton was great and very helpful in helping me get a Truck, he was also my salesman a couple years ago and thats why I came back to Ken Garff because of his AWESOME customer service! More
by HardLuck801
Employees Worked With
Cory Fenton
April 28, 2015
Appreciated the Customer Service! Took car in for service. Had to wait a lot longer than expected, but mainly because it was difficult for the service techs to nail down the problem-- Took car in for service. Had to wait a lot longer than expected, but mainly because it was difficult for the service techs to nail down the problem--an allusive rattling noise from behind the engine. Service Advisor May Breakwell was outstanding! Very helpful and accommodating! Go see her and she'll take care of you. More
by NewYorkHoosier
Employees Worked With
May Breakwell
April 21, 2015
Great Experience! Cory was very attentive, non-pushy, and really worked hard to get me the vehicle I wanted. The financing staff was great at working with me, and ever Cory was very attentive, non-pushy, and really worked hard to get me the vehicle I wanted. The financing staff was great at working with me, and everyone was very nice without that "car-salesman eagerness" that can get so creepy. This is the second time I've bought from this dealership, and I would definitely recommend them. More
by sweetpeasmomma
Employees Worked With
Cory
January 13, 2015
Outstanding Service I wanted to buy a Nissan. My drawback was I live 150 miles away, am 78 yrs old & have medical issues on oxygen. I called Ken Garff in Orem & was conn I wanted to buy a Nissan. My drawback was I live 150 miles away, am 78 yrs old & have medical issues on oxygen. I called Ken Garff in Orem & was connected to a salesman named Billy. He was more than happy to help me out and set up an appointment with me. I told him what I wanted and what price I needed. By the time I got there he had located me just what I was looking for. I was very impressed with the service I received from him and the other employees involved. I was in and out very soon. He explained everything to me & couldn't have been more helpful. The people that brought me there were also impressed with the excellent service & said now they know where to go for good service. Thank you very much. More
by perleugene
Employees Worked With
Billy
December 30, 2014
WORST EVER! Service, Repairs and Communication I bought my 2013 Altima last year from Ken Garff of Orem. Once I left the dealership with my new car, I found the salesman had been very dishonest ab I bought my 2013 Altima last year from Ken Garff of Orem. Once I left the dealership with my new car, I found the salesman had been very dishonest about several things during our transaction and I posted about this last year stating I would never step foot on that property again, absolutely worst car buying experience EVER! Well several things have gone wrong with the car since then including seat warmers that I discovered (when trying to get them repaired) that they were put in after-market even though I bought the car new - no problem just was not informed of that or how to use the electric start or that there was a trunk button on the back, etc., etc., all things I discovered as I used the car. So reluctantly I had to take the car back there for this repair. I spoke with the manager Scott several times about my experience and reluctance of which I was assured I would be totally taken care of, enough to win back my business - HOLY CRAP WAS THAT ANOTHER LIE!!! So I left a list of things that needed to be looked at, including the seat warmers, and asked for an oil change and tire rotation. (Now these items had already been discussed with the manager Scott but also left with two people at the shop when I dropped it off). Days go by and no one calls on the status of the car. I call and leave messages for the manager which are never returned. So I start calling the shop itself and leaving messages. After a week I finally get a hold of someone and they tell me the car is done and that they have finished all repairs and the oil change and tire rotation. So I go over the list with them and they are like "We didn't know about any of that". WHAT?!?! The seat warmers are why I brought it down there in the first place. They had only fixed a loose ground (AFTER A WEEK)! So another week goes by and they say they have everything done including oil and tires (as that was done very first I was told). I go down to get the car and as I am leaving I notice my dash says "Engine Maintenance" (change oil). I turn around and go back in and ask them about this and they say yes of course it was done, here let me check and show you. As they go through the computer, there is no record of the oil being changed or the tires rotated even though they told me on the phone and to MY FACE that the work had been done. BY FAR THE WORST DEALERSHIP, SALES PEOPLE AND SERVICE DEPARTMENT IN THE U.S. More
by Angie
Employees Worked With
Scott, Service Manager
October 16, 2014
Excellent customer service My husband and I went in to Orem Nissan service to repair our XTerra. Well the poor old thing died in their lot. The new car agents, Chris and Jose we My husband and I went in to Orem Nissan service to repair our XTerra. Well the poor old thing died in their lot. The new car agents, Chris and Jose were both working hard to get us into a car so we could get home. It took awhile but we left very happy with a 2014 Rogue. I will most definitely recommend this service department and especially the new car salesmen. More
by 19bobster47
Employees Worked With
chris Edwards , Jose Feliz
October 10, 2014
Best buying experience I've ever had. Context--I'm an older, experienced car buyer. I'm a very picky, deliberative shopper who does a LOT of homework. I walked in to the dealership knowing Context--I'm an older, experienced car buyer. I'm a very picky, deliberative shopper who does a LOT of homework. I walked in to the dealership knowing exactly which car (model, trim, color, etc.) I wanted and what I was willing to pay (based on my research). This was the best car buying experience I've ever had. They found my *exact* car (from another dealership), beat the price I had found online, and then delivered it to my house (took them overnight to get it from the other dealership). Andy Allen (andya@kengarff.com) is a fantastic sales guy. Look him up. He'll take good care of you. Financing experience was flawlessly awesome too. Hence, 5 stars. More
by MottoKun
Employees Worked With
Andy Allen
August 27, 2014
Terrible Customer Service I was dealing with Nathan and he was condescending during our communications then he just ended all communication when I asked for a manager. I ended I was dealing with Nathan and he was condescending during our communications then he just ended all communication when I asked for a manager. I ended up going to a different Nissan dealer for business. Never again will I bother with this location. And believe me when people ask me about my NEW car I will make sure that everyone knows to avoid this location. More
by vangall
Employees Worked With
Nathan Butts
August 25, 2014
Great Online purchase experieince with AA++ customer service I had one of the best dealer experiences A couple of months ago at Ken Garff with salesmen Cory Fenton. I was searching for a used convertible and I f I had one of the best dealer experiences A couple of months ago at Ken Garff with salesmen Cory Fenton. I was searching for a used convertible and I found one listed through the web that led me to Garff Nission. i live in Colorado and the car was at the dealership in Salt Lake City Utah. Since my experience was quite full I will just list this fantastic experience. Thanks again to Cory for being the Ideal salesmen and to the whole Garff Nissan team. - Call online and communicate daily for a week to make arrangements - super support - Additional pictures sent as requested as I will not physically see the car.until I arrive. - Salesman worked through weekend as needed to support - phone & texting - Dealer/Salesmen agreed to pick me up at airport - since I will be driving the car back to Colorado - Dealer agreed down payment could be used for another car if I wasn't completely happy - Prior to my arrival Dealer/Salesmen provided additional discount without my request due to "check engine light" being on - high level of integrity. - Dealer/Salesmen visited DMV to check temporary tags process prior to my visit. - All paperwork and processing done in about 45 minutes. - Dealership office is very cool - Wifi - Couches - soda and popcorn -Dealer/Salesmen escorted me to DMV - Salesmen kept in touch with me on my drive back to Colorado and also since then. I have to say not only am I pleased with my vehicle but the customer service was just incredible. I can't say thanks enough to Cory Fenton for his great customer focus and sincere interest in my purchase and satisfaction after the sale. I strongly recommend Ken Garff Nissan, and I don't even live in Utah! Regards, John More
by jon2014
Employees Worked With
Cory Fenton
