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Ken Garff Nissan of Orem
Orem, UT
322 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 322 reviews
July 16, 2021
Sales consultant was great. Christy and Kayla were great to work with. Terms of warranty weren’t accurate when described initially but other than that, great experience. to work with. Terms of warranty weren’t accurate when described initially but other than that, great experience. More
by Emily
Employees Worked With
Christy, Kayla
July 15, 2021
Efficient and professional. Estimate for time of services were on track. David was helpful. Will definitely consider new car purchases from them in the future. services were on track. David was helpful. Will definitely consider new car purchases from them in the future. More
by foetsack
Employees Worked With
David
July 10, 2021
Very friendly and attentive to my needs. Explained what they were doing and what they suggested to be done on my next visit. No pressure to buy anything extra. Had an appointment time and didn't have to wa they were doing and what they suggested to be done on my next visit. No pressure to buy anything extra. Had an appointment time and didn't have to wait they took my car right in. Thank you! More
by Jcsgardner
Employees Worked With
David, and the service counter assistant
July 06, 2021
This dealer does all the maintenance on my vehicle I'm pleased with everything they do. Even installed my new windshield wiper I had not installed. Everyone is always friendly and everything's done in a t pleased with everything they do. Even installed my new windshield wiper I had not installed. Everyone is always friendly and everything's done in a timely manner. More
by Jayna
Employees Worked With
Everyone was friendly and helpful
July 01, 2021
Totally love this Dealership. They are always courteous. They keep me well informed as the work on my vehicle is performed. Always deliver ahead of schedule. Thanks so much!!! They keep me well informed as the work on my vehicle is performed. Always deliver ahead of schedule. Thanks so much!!! More
by gmudderduck247
Employees Worked With
Seria
June 05, 2021
The worst! Took truck in to see if 2 things would be fixed under warranty and was told on phone it won’t take long. Drove 2 hrs to dealership and then was told I would have to pay 300 dollars if not und fixed under warranty and was told on phone it won’t take long. Drove 2 hrs to dealership and then was told I would have to pay 300 dollars if not under warranty just bc they looked at it! Are u serious??? Was told I could leave if I didn’t agree to this. When over phone they said under warranty. Then told it would take them all day to look at truck. I said when I made appt I said I live 2hrs away and was told it would only be a few min. I didn’t make arrangements to be stranded all day. He said we have shuttle. He then said well warranties are only 3yrs. I said no when I bought mine it’s 5 or 100,000 miles. I left truck there and 4.5 hrs no word so I stopped by again bc he wouldn’t answer my text. He told me they hadn’t gotten to it. I said u still can’t tell me if under warranty??? My appt was for 11am! Well we are busy (no cars were piled up or jammed outside). I said what is plan when at 5pm u haven’t looked at truck? Not my problem. I said how do I get home? Again didn’t care. I asked to talk w manager and was told out of town. I had to walk away. I called a friend for advice and was told to get truck and go to different dealer. I walked back in and asked for truck. Magically in the 2 min I was gone my truck is being looked at. One thing was under warranty and one not. I said I have to pay 150 now? He said yes! He said it would be ready in 30min or so so I left and waited. 30-45 min later they said ready. I go back and something has changed and overly nice. Then was told my part is back ordered. I said should I call in few weeks and got run around. I said if in yr I still don’t have part will warranty cover you guys being slow and he gave me run around. I have no idea how I am gonna stomach taking it back to get fixed. Like seriously the worst service. David kept giving me run around and I know he did it on purpose. A five min deal took ALL day and I kept getting jerked around. I would advise going to somewhere else bc it is not worth the headache and stress. More
by Nissan owner
Employees Worked With
David
May 26, 2021
Super disappointed!! Dishonest in want they sale you! We were told if there was an issue they would take care of it. I asked several times for their 150 point inspection-- they never gave it to us, but was were told if there was an issue they would take care of it. I asked several times for their 150 point inspection-- they never gave it to us, but was promised if there was an issue they would fix. We bought the car and a couple days later noticed after washing our car it was missing the fog light, but when we went back to show them this, they told us it was wear and tear and they won't fix it. Before we bought the car, and they couldn't produce the inspection for us, the sales person even told us about a situation with another customer that had an issue with their recently purchased car that was $5,000 to fix and they took care of it. He told us to our face, if there is a problem they will fix it. Disappointed that Tyler lied to us. More
by kpool77
Employees Worked With
Tyler Wiggins
May 14, 2021
Over all ok gave me run around on prices as all sales people do ! The used car manager Mark just about lost a sale as how he acted on phone with me . Over feel good about purchase people do ! The used car manager Mark just about lost a sale as how he acted on phone with me . Over feel good about purchase More
by LD
Employees Worked With
Tyler &Adrianna
March 20, 2021
Excellent service! They go the extra mile every time. They have done complementary thing like filling up my window wash fluid and many other things. They have done complementary thing like filling up my window wash fluid and many other things. More
by marioandstellacastellano
Employees Worked With
Rubio from Nissan Orem
March 18, 2021
Great customer service - Sierra usually helps me and is efficient, warm and knowledgeable. Brandon, the manager, has also helped me on on occasion and has gone over and above for what I needed. Even Wil efficient, warm and knowledgeable. Brandon, the manager, has also helped me on on occasion and has gone over and above for what I needed. Even Wilson Who drives a shuttle bus could not be any more accommodating. Spotlessly clean place. Love the peeps, place and especially my Murano S with the zero gravity seats !!! More
by KANDIS
Employees Worked With
Sierra
