Ken Garff Hyundai Southtowne

I've been very disappointed. I've had to bring my car in FOUR times to fix the same problem. And then they always told me it would be done the next day, only to turn around and k I've had to bring my car in FOUR times to fix the same problem. And then they always told me it would be done the next day, only to turn around and keep it much longer. Zero communication on this I had to call and ask. And if I never talk to the AI again I'll be happy. It's awful and maddening. More

This Ken Garrf dealership was a friendly and helpful location in which to buy a car. location in which to buy a car. More

Miya was great. Very helpful, answered a lot of questions before I even got to the dealership. Very helpful, answered a lot of questions before I even got to the dealership. More

Stopped in to adjust my tire pressure when the weather changed and the service team was fast and had me out in time to be back to work without being late. Everyone is so nice and makes sure you are up to changed and the service team was fast and had me out in time to be back to work without being late. Everyone is so nice and makes sure you are up to date and aware of what’s happening behind the scenes. I honestly don’t dread making car check in appointments with the service department. Thanks Hyundai Ken Garff South Towne !!!! More

Service was good and the car seems to have no problems at this moment. David is a good representative to work with this moment. David is a good representative to work with More

Fast and friendly service! Boo was ready to help me as soon as I pulled up!! Boo was ready to help me as soon as I pulled up!! More

Great customer service. Frank and Diego are a grat team and worked within the perimeter I had!! You won't be disappointed. Frank and Diego are a grat team and worked within the perimeter I had!! You won't be disappointed. More

They always do a good job They always do a good job. Never had a bad experience. Very thorough Never had a bad experience. Very thorough More

We were very pleased with Pace, Frank, Jason. Each of them provided us with information making our decision to purchase a great choice. Each of them provided us with information making our decision to purchase a great choice. More

The only car I’ve ever owned that didn’t make it to the first oil change: This was the worst automotive experience of my life. We were sold a car with a bad engine. This car left myself, my wife, and my in first oil change: This was the worst automotive experience of my life. We were sold a car with a bad engine. This car left myself, my wife, and my infant broken down and stranded multiple times. The 3rd party warranty they sold us with the car left us with so many out of pocket expenses that my wife had to cut her maternity leave in half (out of pocket paid not work provided) because the out of pocket expenses on repairs of this car completely depleted our savings and ran our credit card up. After just 1500 miles of purchase a full engine replacement was recommended on the car. Between a warranty that was used entirely to replace an engine that was bad since sold to us by Ken Garff, our out of pocket expenses for the engine replacement and the major engine repairs, tow bills, and a rental car bill, we’re out of pocket $7,700. Talking to Ken Garff Hyundai Southtowne through the entire process since the first repair, ultimately in the end offered to give us $20,000 for a car that we originally bought off them for $23,500, and invested $7700 (warranty to fix an engine that Ken Garff should’ve replaced before selling to the public and out of pocket expenses) leaving us vested at $31,200, and taking a $11,200 hit on a car we have yet to make it to an oil change on. This is not a dealership that stands behind their customers. I would genuinely recommend not doing business with Ken Garff Hyundai Southtowne. More