Ken Garff Hyundai Southtowne

Got a little more background on my vehicle since I'm the 2nd owner and also got clarification on warranty which is helpful. They were thorough and clear about what the car needed. 2nd owner and also got clarification on warranty which is helpful. They were thorough and clear about what the car needed. More

The reason I didn't want to say who helped me was for fear of retaliation- as I was leaving after my car was fixed he said something like 'be sure to give me a great review.' - when in fact I was leaving fear of retaliation- as I was leaving after my car was fixed he said something like 'be sure to give me a great review.' - when in fact I was leaving a bit upset with the whole situation. Here's why: during a routine oil change service, I had also asked them to check out another concern I had- my car needed a major part- the person I worked with only gave me one quote for the part (a high price and I would have paid it) EXCEPT I found out there was another (factory or generic?) part available because the parts guy told me. I had him order that one instead and it saved me hundreds of dollars. The person I was working with seemed a bit put out that the parts guys told me there was a less expensive option. I would have appreciated the choice and transparency and had I not talked to the parts guy myself- would not have known at all. I don't like that- feels dishonest. I also was not able to view the video of my car's exam on my cell phone and I told him. He did not seem to care. I've always been able to view it at my other visits. Then when I needed a ride back to pick up my vehicle the next day he was not able to get me an uber ride for whatever reason and said he sent me a link- it never came. So after waiting and waiting and not receiving even after I had texted him that it never came, I uber'd there to pick up my car at my own expense and was not even offered some sort of compensation or reimbursement. I have always been happy getting my car serviced at this location until this last visit. Disappointed for sure. More

I had a flat tire and they took me right in and took care of ut. of ut. More

Jason and the whole team were fantastic to work with, process was easy and quick. process was easy and quick. More

Love your dealership top to bottom. We have used you to buy cars and have them serviced and we are just really happy with the customer service We have used you to buy cars and have them serviced and we are just really happy with the customer service More

Friendly. Great service. Good communication Got my vehicle in and out quickly. Would recommend this location to anyone. Great service. Good communication Got my vehicle in and out quickly. Would recommend this location to anyone. More

Dave went the extra mile to ensure I was taken care of. I don’t understand cars and he was good to explain things to me. He made me trust service departments again. He was warm and friendly! I don’t understand cars and he was good to explain things to me. He made me trust service departments again. He was warm and friendly! More

Easy to work with, quick and friendly. Felt very little pressure. The snacks were good and they kept the kids entertained. Felt very little pressure. The snacks were good and they kept the kids entertained. More

Personnel are all very professional. Work was completed timely. Waiting lounge is inviting and comfortable. Work was completed timely. Waiting lounge is inviting and comfortable. More