Ken Garff Honda of Orem

Great sales experience Recently had a very nice, low pressure, relaxed experience buying a honda pilot. Sales consultant Mitchell G. was very helpful and kind and worked har Recently had a very nice, low pressure, relaxed experience buying a honda pilot. Sales consultant Mitchell G. was very helpful and kind and worked hard to get us the best deal, and went the extra mile at the end of the sale to be sure we were happy. I will definately recommend this dealer to friends and family. Thanks Ken Garff Honda Orem for my new honda pilot, I love it! More

Completely Unethical and Dishonest Honestly disgusted with my service at Ken Garff Honda Orem. I WILL NEVER PURCHASE A VEHICLE OR GET MY SERVICE DONE THROUGH A KEN GARFF DEALERSHIP AGA Honestly disgusted with my service at Ken Garff Honda Orem. I WILL NEVER PURCHASE A VEHICLE OR GET MY SERVICE DONE THROUGH A KEN GARFF DEALERSHIP AGAIN. They are unethical liars that push unnecessary services. They failed to rotate my tires as part of the routine service package that I purchased and as a result, cupping has occurred. When this was mentioned to the Service manager, he denied the accusation and blamed it on the balancing of the tires. He failed to acknowledge their mistake which caused at least a portion of the cupping. The service manager then failed to reappear so he could hide in his office and had one of his workers give me this spiel about needing 2 new back tires and blamed it on the balancing, despite being told earlier that it was due to not rotating the tires. Appears they were covering themselves. They then claimed they balanced the tires at no cost and gave me my keys. I then proceeded to get a second opinion from Discount Tire across the street and an additional Honda Dealership. They checked the tires and informed me the two rear tires had been balanced, but done improperly and needed to be fixed. They then told me I would be wasting my money if I purchased new tires and that the ones currently on the vehicle were salvageable. They rotated the tires and balanced the tires appropriately. Not to mention, how they reported the tires in their system was inaccurate and false. at a 6/32 they should not be in the red, at the very least a yellow due to the slight cupping at 4/32 and 5/32 on the other tire. Will take my business elsewhere. Will be reaching out to the Better Business Bureau and corporate to file complaints. What a bunch of LIARS! Severely mismanaged. They refused to correct their blatant mistake and even tried to cover it up. Minor issue that could have been resolved easily if they were apologetic and actually tried to find a solution. None was given. In addition, staff appears to be poorly trained due to incorrect correspondence with staff and improper recording of facts. The printout from my service back in September contained two papers, the one from the front staff checking in the vehicle and the other was from the mechanic who actually performed the service. The front staff listed the odometer at 8500 miles when it was really 10,254. They failed to correct this issue and the man performing the oil change made note of the mistake on his paperwork. Clearly didn’t even check the vehicle properly upon arrival. not sure how anyone can trust what they are being told if there is clearly such a huge disconnect in training and ethical behavior. More

Terrible We have had nothing but problems since purchasing our Honda Accord here. We were involved in an accident that destroyed the left side of the car. We t We have had nothing but problems since purchasing our Honda Accord here. We were involved in an accident that destroyed the left side of the car. We took it to Honda to fix. Since the accident wasn't our fault, we did not have to pay the deductible. The man asked if we would also like to have the front bumper and headlight fixed since we didn't have to pay the $500 deductible. This damage was from a different incident so we clarified SPECIFICALLY that we would not have to pay the deductible. He assured us that it would all be included together and nothing would be due. Well of course we go to pick up the car today and they say they processed them as two separate claims and we could not have the car until $500 was paid. Though the employee was at fault, there is absolutely nothing management would do about it. To top it off, the headlight is STILL out and there is a NEW scratch on the back bumper that was not there. (We have photos as proof of the day of the accident that there was no damage to the back). Get it together Honda. You're all about money and couldn't care less about customer service. DON'T BUY FROM HERE. More

From love to hate I bought a new Honda Ridgeline in May 2014 from Ken Garff. They were my all-time favorite dealership, so much so that I have had my Ridgeline service I bought a new Honda Ridgeline in May 2014 from Ken Garff. They were my all-time favorite dealership, so much so that I have had my Ridgeline serviced only by them. Now it has all changed into a nightmare! While my Ridgeline was being serviced, they somehow hit my bumper and damaged it. "No problem we will take care of it" they said. I foolishly believed them. The first time I took it in to be fixed they had my truck for three hours. The day after I got it back, my bumper popped out of place. I took it back and this time they had my truck for a week, and the repair lasted about a week and then the bumper popped out again. I was beginning to fear that they weren't taking me seriously and were not willing to fix my bumper, that they damaged, correctly. Maybe I am just too nice and so they decide I was a chump that they could abuse because when I brought it back to be fixed the THIRD TIME, they had my Ridgeline for almost three weeks! When I got my truck back. the first thing I noticed was the inside reeked of body odor and Brute. After a few weeks the "repair" bowed out again. Not only that, I can see that all they did was glue to small metal rods to the back of the bumper to hold it in place and now those bent-out metal rods have chipped the paint on the previously undamaged part above my bumper. I figure, three strikes, you're out. I have lost all faith and trust in Ken Garff. I emailed them and said I just want to settle thru their insurance company. They told me they are self insured. I called my insurance company, and they recommended I talk to a lawyer because once I let Ken Garff "take care of it," they can't help me. My home teacher is a lawyer and he said to try and give them a bid from an auto body shop and hope they do the right thing. If not, he will refer me to a lawyer that specializes in this kind of thing. Gee, thanks Ken Garff for "Listening" to me so well. More

Great to work with! My experience at Ken Garff was great. It was low pressure, which was a big deal to me. They also had me in and out quickly. Ask for Brent! My experience at Ken Garff was great. It was low pressure, which was a big deal to me. They also had me in and out quickly. Ask for Brent! More

Great customer service! Everyone in this dealership was friendly, courteous, and helpful. I liked the atmosphere also. The service people were also very friendly and helpful. Everyone in this dealership was friendly, courteous, and helpful. I liked the atmosphere also. The service people were also very friendly and helpful. Our salesman, Mark Walker, was great! He was good to exlain everuthing and was very respectful. More

New car purchase with trade in In and out in under two hours which included trade in, financing, and all the paperwork for my brand-new 2017 CRV. Great customer service and very kno In and out in under two hours which included trade in, financing, and all the paperwork for my brand-new 2017 CRV. Great customer service and very knowledgeable about my options. Thanks Ken Garff More

Great no pressure experience I worked with Bob and he was great. I was picky on what I wanted and I didn't want to be pushed into anything. He didn't push at all. It took me a cou I worked with Bob and he was great. I was picky on what I wanted and I didn't want to be pushed into anything. He didn't push at all. It took me a couple weeks to decide what I wanted to do and I am very happy with my purchase. More