Ken Garff Honda of Orem

Worst experience ever! We took our new Honda Pilot in for service (a quick oil change and tire rotation). The price quoted was a higher than other service shops, but we thought we'd give a dealership a for service (a quick oil change and tire rotation). The price quoted was a higher than other service shops, but we thought we'd give a dealership a try. BIG mistake. We called ahead and they said they could have it done in an hour. So we dropped it off at 10 am and my husband called at 11:30 am to make sure it was done and pay, as I was on my way to pick it up. They told him they hadn't even started the service. The Pilot was still parked exactly where we had left it. We were leaving town and needed the vehicle right then. I walked in and politely told them I was there for the Pilot and the receptionist smiled and laughed and pointed to a guy that was talking on the phone. He smirked and dangled the keys out in front of him. I took the keys and walked out. I couldn't believe how they could find it funny that we might be a little upset about being told they would have our vehicle completed and yet hadn't even touched it. It was insulting. I will never step foot on their lot again. More

I was only there for a few minutes but have never felt more insulted in my life. First, Ren was busy at our scheduled appointment time. That's not a huge deal, things happen and he got busy. He did person more insulted in my life. First, Ren was busy at our scheduled appointment time. That's not a huge deal, things happen and he got busy. He did personally introduce me to his partner I'm not sure on his name, but I think it was Rusty or something like that. I mentioned that I'd spent some time in Korea with the military and he told about him having served a mission there. After showing me a couple of cars, (which were all filthy dirty by the way, especially the Versas) he told me that even though I had pre-arranged financing with USAA (my bank) I would undergo ANOTHER credit check. This one to verify who I am and to "make sure I'm not a terrorist" There is nothing in your credit report that would or wouldn't make you a terrorist, and is not in anyway required to verify Identity. So, lets start off with how to insult a soldier in the US Army. Start by questioning his loyalty to his country by saying he might be a terrorist and they need to check it out to make sure. Second, assuming he's ignorant/stupid enough to fall for that line. Third; simply not being honest. If there's another reason for the check, then fine. I know it's not needed to complete a sale or to verify who I am, and I for sure know that my status as a citizen in good standing is not verified by the credit check. Bottom Line: He lied. He didn't angle the truth, or twist it a bit, he flat out bold face lied to me. If you don't have the fortitude to simply say what's going on, then you are exactly the reason that people hate dealing with car Salesmen. I gave you guys a try because I talked to Ren on the online chat and he seemed straight forward enough to give you guys a shot. MY HOPE is that I just got bad luck in who I got assigned to take care of me. Either way, no way in heck I'd ever recommend you guys to anyone for anything. More

I worked with Todd to purchase a 2012 CRV. We had come to an agreement on price. When I asked what the out the door price would be he had someone from finance speak to me and the price had increased tremend an agreement on price. When I asked what the out the door price would be he had someone from finance speak to me and the price had increased tremendously. When I asked why it went up so much he said that Utah requires you to purchase a VTR . When we looked it up on line we found this to be totally false. In other words. If you think you are getting a deal be aware that finance will lie to you to make up for what they think they lost in the deal. I ended up going to Larry Miller Honda in Murray and was treated very professional and honestly and the deal was even better than at Ken Graff of Orem. ::: More

These guys were life savers! They already had a full schedule but got us in and out so quickly. Not to mention they solved a problem multiple other repair plces couldn't. Plus the cost was significantly schedule but got us in and out so quickly. Not to mention they solved a problem multiple other repair plces couldn't. Plus the cost was significantly less than we thought it would be!! Such a great experience. Definitely going there in the future. More

I bought my 2007 Honda Odyssey from Ken Garff Down Town Salt Lake City. Part of the deal was that they install a tv/dvd player. They did. After about 1 month I started having major problems with some of Salt Lake City. Part of the deal was that they install a tv/dvd player. They did. After about 1 month I started having major problems with some of the electrical features to the minivan. The key remote wouldn't work, the alarm went off whenever I tried to start the car (horribly annoying), the tv/dvd was also having issues as well. I took the car to Ken Garff in Orem about 2 months after buying the car, when the problems started. Ben Howe was my service person. I recognized him from when he worked at Toyota a few years prior and I remembered how friendly he was. Because I was bringing the minivan to them 2 months after I had bought the car and the fact that it was used I thought that there was a good chance of Ken Garff telling me that it wasn't covered and it was my problem. Ben told me that they would look it at. It took about 2 - 3 times of me taking the car there before they figured out what the problem was and how to fix it. The problem ended up being that something went wrong in the wiring when the tv/dvd was hooked up by a subcontractor. I knew that Ken Garff was spending a lot of labor and money in parts trying to fix the problem. I figured that during the process I was going to be told that I would have to cover some of the expenses. The problem finally got fixed and they didn't charge me any money for doing it. Even though it took about 4-5 visits to find the problem and fix it correctly Ben was patient and kind during the whole process. I really felt that he was trying to protect me, the customer. I also appreciate that Ken Garff would drop me off at work and pick me up every time the car was in the shop. I enjoyed the good conversations with the kind driver Ken. There was also a time that Ben personally dropped my car off at work to make sure that I got it by the end of my shift. Ken Garff - I am also in the retail business and I know what great customer service is. Ben Howe is a great example of customer service. I hope that you always treat him right. Also I learned other things about Ken Garff and the owner of the business that really impressed me. If you are contemplating doing any kind of business with Ken Garff, I highly recommend it. Sincerely, Customer Greg More

I BOUGHT MY BRAND NEW HONDA ODYSSEY FROM LARRY H MILLER HONDA IN MURRAY SEVERAL YEARS AGO AND ALL THESE YEARS I'VE BEEN SERVICING THE CAR THERE. A SERVICE ADVISOR ( JOEL ANDERSEN ) USED TO WORK THERE. AN HONDA IN MURRAY SEVERAL YEARS AGO AND ALL THESE YEARS I'VE BEEN SERVICING THE CAR THERE. A SERVICE ADVISOR ( JOEL ANDERSEN ) USED TO WORK THERE. AND HE WAS THE REASON I CONSIDERED IT WAS WORTH GOING THERE ALTHOUGH I LIVE ON THE SOUTH SIDE OF UTAH COUNTY. UNFORTUNATELY HE NO LONGER WORKS THERE SO LAST YEAR I STOPPED BY HONDA OF OREM TO GET AN INSPECTION DONE. I SAW BEN HOWES AND I KNOW HIM FROM BRENT BROWN TOYOTA SINCE MY OTHER CAR IS TOYOTA. SINCE THEN EACH TIME I'VE COME TO HONDA OF OREM FOR A SERVICE BEN HAS BEEN ALWAYS CHEERFUL, FRIENDLY AND PROFESSIONAL. AND THAT IS WHAT I VALUE IN HIM - HE IS VERY KNOWLEDGEBLE AND HE COMMUNICATES THIS KNOWLEDGE WITH CUSTOMERS EXTREMELY WELL. HE ALWAYS ANSWERS ALL MY QUESTIONS IN DETAILS, SO I FEEL VERY SATISFIED WORKING WITH HIM. I HOPE HE STICKS WITH HONDA OF OREM,SO THAT I WILL TOO. More

The service rep was very friendly and went out of his way to explain what service was needed. He accepted my coupons and worked a great deal for me. My car was done on time and I received a call to indicat to explain what service was needed. He accepted my coupons and worked a great deal for me. My car was done on time and I received a call to indicate it was ready to be picked up. Washed too! More

I bought a Honda Accord. I was afraid to negotiate. I gave in and bought this car at suggested retail Which was high blue book. It had scratches and paint faded. I was dumb and didn't get carfax. I just gave in and bought this car at suggested retail Which was high blue book. It had scratches and paint faded. I was dumb and didn't get carfax. I just found out it had been in two prevous accidents, and it was still priced at high to higer than blue book. Salesman didn't care when I talked to him about returning it or exhchange. I know they are in a business but I was taken. I am a female and a grandma makes me a perfect recipe for a easy victim. DON'T BUY FROM HERE! TOO PRICEY! More

Ben is always so cheerful and helpful. We have two Hondas and have worked with Ben several times on service calls. It's just what you'd expect when you own a Honda and take it in for service. Thanks! and have worked with Ben several times on service calls. It's just what you'd expect when you own a Honda and take it in for service. Thanks! More

Brandon was awesome! We were looking at Odyseeys and we worked things out last night, but we wanted to sleep on it. He let us think about it and come back in the morning after sleeping on it. There was n worked things out last night, but we wanted to sleep on it. He let us think about it and come back in the morning after sleeping on it. There was no haggling or bartering, he showed us the sheet of how much it cost to provide the car and how much he would sell it for. Very upfront and no pressure. We would go bay any time and recommend anyone to go to Brandon Marshall. More