Ken Garff Honda of Orem

This is the third car I bought from this dealership but this time I had a bad experience. The used car I bought was not device. It has a bad axle and it shakes a lot when breaking. I contacted the sales gu this time I had a bad experience. The used car I bought was not device. It has a bad axle and it shakes a lot when breaking. I contacted the sales guy who responded at first and then has been ignoring my text messages to get the issues fixed. More

These guys were very nice and easy to work with. I didn’t feel pressured about anything. I didn’t feel pressured about anything. More

Received great customer service from Charlie. He made our experience very enjoyable, relaxed and pleasant. Would highly recommend! He made our experience very enjoyable, relaxed and pleasant. Would highly recommend! More

They were very easy to work with and made the buying experience simple. Fair and professional. experience simple. Fair and professional. More

Best service ever …. Can’t wait to come back for my next purchase.. 100% good service Can’t wait to come back for my next purchase.. 100% good service More

Overall it was an okay experience. The first day we came in, sales rep was mostly friendly. His vehicle knowledge to be able to answer my questions wasn’t very good. I had some concer The first day we came in, sales rep was mostly friendly. His vehicle knowledge to be able to answer my questions wasn’t very good. I had some concerns that I had researched online and he wasn’t very tolerant of those concerns and tried to dismiss them as misconceptions or misunderstandings. He was professional enough that I didn’t request a different salesman, but not enough for me to want to use or recommend him again. They didn’t have any models of the vehicle we were looking for on the lot. Only reason we didn’t go to another Honda dealership is because the exact car we wanted was already enroute to dealership for delivery. As far as the finance agent, he was also mostly professional, but he got pretty aggressive when we didn’t show much interest in getting all the extra coverage and extensions. I actually asked for some privacy so my wife and I could talk together without his aggressive and dismissive opinion. Both of these agents were nice and professional enough to not walk out of the dealership, but there is a lot to be desired as representatives. More

Staff are very friendly and helpful. They make sure you are well taken care of. They are attentive to your questions and concerns. They make sure you are comfortable with their help and They make sure you are well taken care of. They are attentive to your questions and concerns. They make sure you are comfortable with their help and concerns. More

Brought in my car when every warning and emergency light came on all at once. I knew it had to be electrical (spark plugs or something), but I purchased the car just over a year ago and still had all the ma came on all at once. I knew it had to be electrical (spark plugs or something), but I purchased the car just over a year ago and still had all the major warranties. The gentleman at the front desk was very kind and assured me that after looking at my warranties, I should be covered. They took the car for a few hours and came back and said it was indeed the spark plugs. They informed me that my warranties do not cover this since it is maintenance. This is totally fine. Now for the bad review part and a warning to anyone using this service center. Don't! I asked how much it would be to replace my spark plugs since my warranty did not cover the repairs. They quoted me $1,300 and some change. This is actually robbery Lol. They prey on folks who don't know any better. Well, I know better. They said the labor charge would be 4.5 hours coming to over $700, almost $800. They said parts (4 spark plugs) would come to $395. My favorite was the Miscellaneous charge for $45. Said it was for shop supplies...Wow. I took my car back. Bought 4 high end spark plugs for $12 each. Spent 25 minutes of my own time replacing my own plugs and my cars emergency and warning lights went out and it is running beautifully. I understand that a business needs to make money, but not this. You are charging $395 for $12 parts you get on wholesale as a dealership. You stated the labor would be 4.5 hours when it took me (not crazy experienced) 25 minutes. You were going to charge me $45 for shop supplies. Am I paying for your guys to have the best hand washing experience ever after they get the job done? What shop supplies past parts are you charging me for? And of course, tax brought it to a nice round number of $1300. It cost me $55 and 25 minutes. I would have maybe paid $200 to have them do it and save the hassle but not $1300....for spark plugs. Makes me so sad that places like this take advantage of folks who don't know any better. Get on google and check how much the parts are and how much time it takes on average before you get robbed by Ken Garff Honda Orem or any similar location. More