Ken Garff Gateway Chevrolet

Another typical dealer trying to rip off consumers. The short and sweet is that they.... - Refused to honor a $3,000 "friends and family / prospective buyer" discount (received from a Chevy retired fam short and sweet is that they.... - Refused to honor a $3,000 "friends and family / prospective buyer" discount (received from a Chevy retired family member). They told us we didn't qualify for the discount, despite us already having the authorization number and showing them on the Chevy website that we did qualify. - Refused to combine discounts that according to the Chevrolet website could be combined ($750 dollar USAA discount and $1,000 Toyota Conquest Cash) - Refused to honor the price that they had posted on the vehicle. The price on vehicle was around $34,000, marked down from around $39,000. When price negotiations started, they started at $39,000, instead of the $34,000 that was on the vehicle. - Didn't offer a military discount, even though other dealerships in the same auto mall complex did offer military discounts... even the foreign companies. - Played the tired, old game where the salesman runs back and forth from the sales manager who of course, "just can't go that low" when talking price. I would rather poke myself in the eye with a rusty, diseased knife than recommend this dealership. More

Ill make this short and sweet, i traded in a vehicle for a used vehicle and basically went to my mechanic after purchase just to find out that the ONLY service they did was an oil change and when i went bac a used vehicle and basically went to my mechanic after purchase just to find out that the ONLY service they did was an oil change and when i went back with my report of what they didnt check: all 4 shocks are shot and need replaced; water pump is leaking out of weep hole which is a major indication the seal is bad and you need to replace; drive belts are dry, brakes are over 90% worn; and after all this they put a radiator stop leak and told me; too bad because its a used vehicle. DO NOT GO TO THEM FOR USED VEHICLES, go next door and buy a toyota. after all this they tell me shocks are not a safety hazzard so they wont replace and that the water pump was fixed with stop leak, and $10.00 belts was too much for them to repair More

Ill make this short and sweet, i traded in a vehicle for a used vehicle and basically went to my mechanic after purchase just to find out that the ONLY service they did was an oil change and when i went bac a used vehicle and basically went to my mechanic after purchase just to find out that the ONLY service they did was an oil change and when i went back with my report of what they didnt check: all 4 shocks are shot and need replaced; water pump is leaking out of weep hole which is a major indication the seal is bad and you need to replace; drive belts are dry, brakes are over 90% worn; and after all this they put a radiator stop leak and told me; too bad because its a used vehicle. DO NOT GO TO THEM FOR USED VEHICLES, go next door and buy a toyota. after all this they tell me shocks are not a safety hazzard so they wont replace and that the water pump was fixed with stop leak, and $10.00 belts was too much for them to repair More

This is the second vehicle I bought from Gateway in 4 years. The first sale on a Silverado Extended cab 4X4, Gateway impressed the living snot out of me. the salesman was outstanding the mode of operatio years. The first sale on a Silverado Extended cab 4X4, Gateway impressed the living snot out of me. the salesman was outstanding the mode of operation at the dealership was smooth and efficient. It took 15 minutes to complete the deal I felt it was very favorable to me. This deal did not go down quite so smooth, It was an internet deal as I didn't have the time to dick around playing the car buying game as at this point in my life I simply don't have any down time. I got 4 internet quotes and they were very close about $230 difference from highest to lowest. After a very unprofessional display of conduct at the lowest price dealership, my wife an I discussed it on the way home and decided to give Gateway a second chance as they are on the way home. The reason I didn't buy the car wensday was we had appointment with Louis at 9:00, he didn't show . we spent about an hour and a half dealing with what I percieved to be a very green kid. Need less to say I was pissed. So after the incedent at the compettitive dealer. we decided to give Gateway another shot. I gave Louis a call and said I'de be there in about 30 minutes. This time they had their shit together and things went nearly as smooth as last time, they gave us the whole show. How would I rate Gateway..... Better than average for the valley! More