Ken Garff Gateway Chevrolet

I am not happy with the changes that have been made since Ken Garff took over Ken Garff took over More

Friendly dealership with hassle free and pressure free experience. Fair when negotiating trade in value and made the sale possible by doing so experience. Fair when negotiating trade in value and made the sale possible by doing so More

Always informative as to the status of completion. Like the video inspection and emails showing details. Like the video inspection and emails showing details. More

Really appreciated my situation and took the time to make sure that the option I chose was best for me. sure that the option I chose was best for me. More

During my time at the dealership I was misinformed by the sales man over multiple items. He stated to me that certain coverages would be a part of the deal and were not. His elusive nature seemed to also rub sales man over multiple items. He stated to me that certain coverages would be a part of the deal and were not. His elusive nature seemed to also rub off onto the finance manager who as well chose to misinform me. He used his own family story to try to coerce me into sealing the deal. When I asked questions he made me feel very uncomfortable by acting like the deal would be off if I kept asking questions. There was several issues they promised to address with my car after which was all exterior and interior damage. I had to go back after a couple of days and speak to a "manager". John said manager promised to repair the exterior damages and I had to go back and forth at this dealership the next couple of weeks. Just for them to not complete said repairs or with hold their end of the promise to do so. More

Rosa was great and service was done faster than expected. Great customer service and great overall experience. Great customer service and great overall experience. More

All staff was very professional and courteous. Job on my vehicle was excellent. Thank you staff for your hard work! Job on my vehicle was excellent. Thank you staff for your hard work! More

Sales Rep was amazing and so was the financing team I will definitely be back. will definitely be back. More

My experience was very pleasant per the Wonderful Customer Service I received, as well as the very timely manner of the services. Customer Service I received, as well as the very timely manner of the services. More

Everyone there was great especially Jose Solano, who worked hard to get me a great deal on my car and up up with me lol worked hard to get me a great deal on my car and up up with me lol More