Ken Garff Ford Ft. Collins

Great, timely service ! I have used Spradley-Barr for several years now. Nothing has ever gone wrong or been amiss ! Oil changes, troubleshooting unusual noises or anything. I have used Spradley-Barr for several years now. Nothing has ever gone wrong or been amiss ! Oil changes, troubleshooting unusual noises or anything. This visit was for new shocks front and rear and now it rides great ! Like their shuttle service too. More

great they are very nice and treat you like it no trouble and they never doubt you problem they make you feel like you trouble is no trouble they are very nice and treat you like it no trouble and they never doubt you problem they make you feel like you trouble is no trouble More

Customer Service Service is completed, but staff always seems put out with helping, checking in, etc.. As intro indicated we have other choices for service in area Service is completed, but staff always seems put out with helping, checking in, etc.. As intro indicated we have other choices for service in area More

Broke down out of state towed my truck there friday afternoon and explained my situation. Was told truck wouldn't be looked at till monday. Checked in on saturday and was told they would try to diagnos afternoon and explained my situation. Was told truck wouldn't be looked at till monday. Checked in on saturday and was told they would try to diagnose my truck that day. Called saturday afternoon to get an update and was told I wouldn't get an update until monday because my service advisor had the day off. 10:00 monday I call to ask if they finished my diagnosis and I was told the mechanic that worked on my truck saturday had Monday off and I wouldn't know anything until Tuesday. This is really convenient since I'm stuck out of town with hotel and rental car just to find out the mechanic is on days off. An update on saturday would have saved me 2 days extra travel since I had to drive home without my truck monday. An update on monday would be helpful and thoughtful as well. I had to initiate communication Monday to get the good news. I was finally contacted tuesday with a diagnosis of a failed PCM with a $1700 repair estimate. I declined the repair and made arrangements to have my vehicle towed home.I called my local ford dealer and the estimate to repair a failed PCM was $850 I am doing the repair myself sending my PCM in for repairs for a total of $130. That is if the original diagnosis is even true. Not impressed with the lack of communication, the multiple day delay due to lack of communication, and the predatory pricing which makes me wonder if I got the broke down out of town rate. $400 to r&r a pcm which is literally a 5 minute job and to program the new pcm which my local dealer charges $95.i used to think my local ford dealer was expensive. Boy did I get a lesson. More

Thank You! A big thank you goes out to Paul Phillips for helping us find just the right pickup for us. Paul helped us get just what we wanted on this truck and A big thank you goes out to Paul Phillips for helping us find just the right pickup for us. Paul helped us get just what we wanted on this truck and made sure we were happy with everything. We appreciate the parts department ordering the extras we wanted, and service for getting them installed. We thought it was nice that Karolyn Barr stopped to visit while we were looking at vehicles and welcomed us, as well. Quite a big selection of vehicles, always fun to stop and look! Thanks again! More

Always great I usually get my oil changes and any other maintenance done here. They do a good job and prices are usually slightly less than other auto shops in to I usually get my oil changes and any other maintenance done here. They do a good job and prices are usually slightly less than other auto shops in town. More

Steve is the best. I appreciate his professionalism and follow thru. He covers everything very swiftly and efficiently. I keep coming back because of him follow thru. He covers everything very swiftly and efficiently. I keep coming back because of him More

Oil Change Thanks for the flexibility getting our Escape in without an appointment!! The service was exactly as expected and I am glad to have been using this m Thanks for the flexibility getting our Escape in without an appointment!! The service was exactly as expected and I am glad to have been using this maintenance program. More

F150 purchase Everybody was very professional, helpful and kind to work with. Enjoyable purchase experience. Still working through a couple of issues with the new Everybody was very professional, helpful and kind to work with. Enjoyable purchase experience. Still working through a couple of issues with the new vehicle, I am confident that Spradley Barr will take great care of me. More

The service department is amazing here. Always taking care of me in the best way possible. Very much appreciate them. Thank you Alan for the help! care of me in the best way possible. Very much appreciate them. Thank you Alan for the help! More