Ken Garff Ford Ft. Collins

I hope you have better luck with this dealership Our buying experience at the dealership was not that good because of the following reasons: Note: this is a buying experience on Mazda, the form did Our buying experience at the dealership was not that good because of the following reasons: Note: this is a buying experience on Mazda, the form did not have this choice. 1. Although the dealer website stated “price match guaranteed”, they would not match a written price quote from Lakewood Mazda. 2. On the day we purchased the car, the computer system in the dealer was down, we were given a handwritten bill of sale and were told to come back next day to pick up printed paper work. 3. After we drove home, we realized the second key didn’t work because the key was for another vehicle. so we have to drive back the second day to get the right key as well as picking up the printed paper work. 4. After we got home we found the paper work were wrong, the VIN and description were for another vehicle. To us, this is a major error and we had to call the dealer to report this. Once again we had to take the long drive second time to the dealer for the corrected paper work. They didn’t give us a copy of the car title, until we get the actual car title in the mail in few week, we still have some doubts whether all the paper work are in order. They did full up our gas tank for our trouble. 5. There was a $499 dealer fee that was suppose for paper work and vehicle prep. We didn’t notice the vehicle was dirty because it was dark by the time we drove home. We also noticed the vehicle had some handling issue at highway speed on the way home. We were hoping the service dept would test drive the car on a highway to see if there was any real problem, but they just test drive on a local street at 60mph for few seconds and declared everything are fine. We checked the tire pressure next morning and all four tires were around 45 PSI, which was way over the 36 PSI spec. The car seem to handle the road better after we set the tires to the correct pressure. The person who described various vehicle features didn’t do a good job either because we found out some of the features she talked about were not applicable for our car. Updated 9/4/2014 We received the title application and other paper work from the dealer by certified mail. When we bring the paper work to our local DMV office to register the car, we were told the tax info on the paper work was wrong and we couldn't register the car. While we were at the DMV office, they left 2 phone messages to the dealer's title clerk to call back but no one call back in 30 minutes. The DMV told us to come back next day may be the title clerk would call back by then. We checked with the DMV the next day and were no one call back. So we called the dealer's title cleark and she told us she never got the phone messages. We explained the paperwork error to her and she just told us change the paperwork ourself and put down her initials. We told her we shouldn't do that and told her to call the DMV office to explain the error. More

Good experience.....Pretty Fair treatment I purchased a new vehicle from Spradley Barr Ford in Ft Collins a few weeks ago. Overall, I feel that I would return to them in future. I purchased a I purchased a new vehicle from Spradley Barr Ford in Ft Collins a few weeks ago. Overall, I feel that I would return to them in future. I purchased a SVT, so my ability to maneuver on price was somewhat limited, but I believe that they treated me well. I would have liked the cleaning/detailing to be a bit sharper, but as the vehicle was detailed in the early am, and the deal closed many hours later, I think this is a mute point. My only issue would to have been credited a little more on one of my trades, but again, since was dealing on an SVT, wiggle was limited. More

LAZY STUPID SALESMAN I bought a used car. When I attempted to register the title I was told that it was not the title and could have been arrested. No title search had bee I bought a used car. When I attempted to register the title I was told that it was not the title and could have been arrested. No title search had been done by Spradley Barr and they took their own sweet time to get the situation resolved. They even expected me to come back to the dealership to get it myself and put a stop payment on their check for tax and title. I will never recommend this dealership to anyone. More

Pre-Owned Hassle When I purchased my pre-owned vehicle several years ago, the early part of the experience was quite good. The associate was friendly and helpful, and When I purchased my pre-owned vehicle several years ago, the early part of the experience was quite good. The associate was friendly and helpful, and we were promised that they would help us get financing. Just to be safe, we explored getting a loan through our bank and got a quote from them. Three days after we were told we would hear from the dealership about our financing, we called them back as we had heard no word at all. We were told that they were unable to get financing (good thing we had a backup plan). About a week after we drove the car off the lot (a 2005 Camry with good history, purchased in 2010), the check engine light came on. We took it back to the dealership, expecting that a vehicle purchased from them so recently would at least warrant a free diagnostic to figure out what was wrong with the car they sold us. We had no such treatment. We were told rather bluntly that, since the vehicle was pre-owned, they were not responsible for any pre-existing problems and would not do anything to help us out. After several trips to our own mechanic (who did comp us a couple diagnostics since the problem recurred), it was determined that an emissions filter in our car was installed backwards when we purchased it. Furthermore, new emissions standards kicked in a few days after we purchased the car that required it be able to pass emissions standards (which Spradley Barr was able to circumvent having to comply with since they sold us the car a few days before the new law kicked in). After we determined the cause of the problem and contacted the dealership again, we were again told that they would do nothing to help us resolve this pre-existing problem with a car they sold us not one month before. I will never purchase a vehicle from Spradley Barr again and would caution anyone and everyone not to do so either. This is a business that follows not a customer satisfaction model, but rather caveat emptor: Let the buyer beware. More

JP is the man! After being treated like garbage at a Mazda dealer (we were only there for 5 minutes) my husband and I were feeling quite upset and on edge about deal After being treated like garbage at a Mazda dealer (we were only there for 5 minutes) my husband and I were feeling quite upset and on edge about dealers. When we got to the Ford dealer we meet JP right away and he asked if we needed help. Being gun shy about sales guys we said we were good and he just left us alone.... like in a good way. We were not ready to chat with him and he had nothing but respect for that. When we did find a car we liked he was quick to come help us but even then we never felt pressured or like he was being a pest. In fact quite the opposite, by the time the papers were signed and we were ready to drive off the lot JP seemed like more of a friend then a salesman. He is the kind of employee that gives a new name and feel the the old concept of car salesmen. Keep that guy around! More

Needed an update to Mazda Connect to fix the blue screen I had trouble last week with the Mazda Connect screen which was displaying blue. I called service last Friday and made an appointment for today. Ste I had trouble last week with the Mazda Connect screen which was displaying blue. I called service last Friday and made an appointment for today. Steve Hunt the service manager checked me in and told me it probably needed an update. About two hours later it was done and washed. Great job with a very friendly staff. More

coloradonativepat This was my first new car in 14 years and I could not have had a better experience. I will definitely return for my next purchase and have already rec This was my first new car in 14 years and I could not have had a better experience. I will definitely return for my next purchase and have already recommended Spradley Barr to friends/family that have asked about my Ford Escape. More

Great to work with Jim was great to work with. He helped me make the deal I needed to get into my new truck. I was impressed with his length of service at Ford. Jim was great to work with. He helped me make the deal I needed to get into my new truck. I was impressed with his length of service at Ford. More

Buying a car I purchased our car locally to support our city and to be able to contact help if needed. Jim Dockery has been very willing to help answer my questio I purchased our car locally to support our city and to be able to contact help if needed. Jim Dockery has been very willing to help answer my questions. I appreciate his willingness to help More

Constant personnel turnover has produced sub-par service! I don't know what has happened to a dealership I really liked and admired and which I formerly recommended to others and also trusted. I own my second I don't know what has happened to a dealership I really liked and admired and which I formerly recommended to others and also trusted. I own my second Expedition, a 2012, which I brought in for its 25k mile service. There were no cars ahead of me, no personnel at the Quick Lane desk and 2 guys behind the other counter studiously ignoring me. I got someone's attention and he led me to the QL desk where, yet again, I was ignored. So I went back to the original guy and asked him to take care if it, which he finally did. I had other issues with the truck that I wanted checked but was told I needed to have an appointment for them to check the electrical system, Sync failure to download my phone, a/c that occasionally won't turn on, etc. Again, there were no other cars awaiting service! And the first available appointment was close to 4 weeks away! I took the slot. I distrust the quality of the work and believe the sullenness and constant personnel turnover reflects bad management at the top. For the first year or more, bringing my first Expedition in for service was a great experience, and I was delighted that I had originally purchased a 5-year service package. Since I still have another couple of years left on it, I'll continue to use this dealer. But unless there's a sea change in customer service, I'll be hunting for another dealer when my contract is completed. More