Ken Garff Ford Ft. Collins

Good customer service no issues picking up truck-helpful worked with leasing department to have truck delivered and prepped for my arrival truck was ready when I was told worked with leasing department to have truck delivered and prepped for my arrival truck was ready when I was told More

Low pressure sales/Smooth transaction Let me start off by saying that I generally HATE having to deal with car dealerships and high pressure sales people. So to help, I do all of the rese Let me start off by saying that I generally HATE having to deal with car dealerships and high pressure sales people. So to help, I do all of the research online, myself, then contact someone at the dealership so it will be as painless as possible. I was contact by Tory Turpin via email and HE WAS AMAZING!!! Not pushy, he was patient and answered my questions leaving contact up to me. After exchanging emails back and forth (which is easier and much more preferred for me) we were able to make a deal. After that, I drove up to Fort Collins from Denver one night after work, and went and picked the new/used vehicle up after some easy/minor paperwork. Tory was so pleasant and easy to deal with - not the typical high pressure salesman that one would expect. I might add that I have had the vehicle for a little over a month and twice now, he has texted me to check in and see how I like it and how things were going. Great customer service and follow up! I would highly recommend this dealership as well as Tory. More

Akira is great to work with. Thanks and I'm enjoying our new Ford Edge. Our family really appreciates the new vehicle that replaces a Mazda that I bought from this same dealershi Thanks and I'm enjoying our new Ford Edge. Our family really appreciates the new vehicle that replaces a Mazda that I bought from this same dealership. More

I always get the best service here people are friendly and always call to keep me updated on my car issues. Thank you Kathy J and always call to keep me updated on my car issues. Thank you Kathy J More

Excellent Service Department I take my car in every 5,000 miles (give or take) for routine service. I am always in and out quickly and they never try to sell me anything I don't I take my car in every 5,000 miles (give or take) for routine service. I am always in and out quickly and they never try to sell me anything I don't need. My key fob battery died the day before I took the car in for service last week; I discovered they replace those, so I had that done and it saved me a trip. The advisors and techs have been friendly, fast and knowledgeable each time I've taken my car in for service. More

Warranty Repair Overall this was excellent service. This visit was to perform a warranty repair for a transmission problem requiring extensive work and parts to be o Overall this was excellent service. This visit was to perform a warranty repair for a transmission problem requiring extensive work and parts to be ordered. The parts were not readily available resulting in the repair taking longer than expected. Luis called me several times to keep me updated on progress of the repair. More

Recalled Air bag Spradley Barr Ford has always been a great place to have my cars serviced. The people are very friendly and knowledgeable. The only problem we had was Spradley Barr Ford has always been a great place to have my cars serviced. The people are very friendly and knowledgeable. The only problem we had was getting the car in for service as they were really busy with the recall. We called Ford and then we got the appointment. Once the appointment was made the service was excellent. More

Always excellent Professional, helpful, on time. I appreciated Steve's whole persona and quick response to what I needed. His professional demeanor is a credit to Spra Professional, helpful, on time. I appreciated Steve's whole persona and quick response to what I needed. His professional demeanor is a credit to Spradley-Barr More

repairs and service I had to travel about 45 miles to get to the dealership, so I need to wait. They had several things to do on my F0-150, including brakes and replacin I had to travel about 45 miles to get to the dealership, so I need to wait. They had several things to do on my F0-150, including brakes and replacing a heater element. They made sure they got it done in one day so I could be on my way. More

Nice folks that care I was in/out pretty quickly and these guys were quite nice. NO issues at all with my visit and they made it completely painless. I was dealing with I was in/out pretty quickly and these guys were quite nice. NO issues at all with my visit and they made it completely painless. I was dealing with the team in the service department. Thanks guys! More