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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
795 Reviews

795 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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June 04, 2021

All work and the Recall I had done was done in a timely matter. No problems to this time with Service Department. This was only my second Service appointment on my vehicle. More

by STAIRMAN01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 03, 2021

Service was great, but I thought they washed your vehicle after they serviced it. Not really a complaint, i may have been mistaken. But overall great experience More

by KDRE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Masters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Toyota.

June 02, 2021

Very good service worked fast and effective. Lisa kept me informed about getting my brakes. Friendly atmosphere and clean area. Will return for more service. More

by GWESOLOWSKI735
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 02, 2021

Great service. I think it was a little pricey for what I had done but over all, I was satisfied with the service. Oh I had to ask for a car wash which I thought was always complimentary. More

by RENE6371
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Ken Ganley Toyota Pittsburgh responded

Rene, thank you for taking the time to share your thoughts on working with our team. We appreciate your feedback and look forward to seeing you again!

June 02, 2021

Jared has always been wonderful and helps with whatever we need. Josh in service was great when we had our venza towed out there. But I’m not very fond of Lisa in service. She was very defensive saying my More

by DSHOMN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Ken Ganley Toyota Pittsburgh responded

While we're glad that Jared and John have provided you with great customer service, we're sorry to learn that you weren't fully satisfied with your experience. Our goal is to make sure everyone who walks through the door leaves happy, and we're sorry that we missed the mark here. Please don't hesitate to reach out to us directly if you would be willing to share some more detail. Thank you for choosing Ken Ganley Toyota, we hope you will give us another opportunity to serve you!

June 01, 2021

Went in for a six month oil change on my leased Tacoma. I made the appointment online and went in and out with no problems. Very easy. More

by HAPKRAVETS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Ken Ganley Toyota Pittsburgh responded

We appreciate your business and our service team looks forward to serving you again soon!

May 29, 2021

As always I can get appointments quickly and I'm in and out with in a reasonable amount of time. The problem is always fixed the first time I'm in. More

by AJSPGH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again!

May 29, 2021

Your team did a great job for me. They met me promptly and assisted me in a very timely manner with my loaner vehicle. I very much appreciated their expertise. More

by BGLINKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thanks for sharing your thoughts about your experience with Ken Ganley Toyota. We appreciate your business and hope to see you again soon!

May 25, 2021

Great team and service! Immediately greeted and tended to my needs. Was able to give me an honest review and provide a timely resolution to my service needs. More

by DAHST28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Ragland
May 25, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota.

May 24, 2021

They have always done a great job with my vehicle. Service reps. are very kind and accomendating to their customer. I will continue to use your service in the future. More

by PORTTROLLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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