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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
795 Reviews

795 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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June 18, 2021

It was a good experience, courteous people attending to my needs done in a minimum amount of time easy in and out with minimum effort on my part. More

by DANNYCHECK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much, Danny, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Toyota. Please don't hesitate to reach out if you need anything else.

June 17, 2021

I always have an excellent experience at Ken Ganley Toyota. Everyone is friendly and helpful and treats the customer respectfully. Best Toyota dealership to go to! More

by LoriA501
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
Jun 17, 2021 -

Ken Ganley Toyota Pittsburgh responded

It has been a pleasure serving you, Lori. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota, we look forward to having you as one of our valued customers for many more years to come!

June 17, 2021

Josh took good care of our car and us even though the waiting room was packed. reasonable time for our service/appointment. Who ever made the policy to encourage "walk-ins" needs to rethink that polic More

by RO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh
Jun 17, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Toyota.

June 15, 2021

Routine maintenance and recall appointment. Car is only one year old with only 4000 miles . Not having any problems. Maintenance completed as required with no issues. More

by ANDREA12193
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much, Andrea, for your kind words, and for taking the time to leave us this wonderful feedback!

June 11, 2021

The service department was wonderful helping me in a really tough situation. Rate them 20 of 10 in my book. Highly recommend them. Very helpful and really went the extra mile!!!! More

by Paula
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
Jun 11, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you, Paula, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 10, 2021

Brought my car in for a quoted 1 1/2 hour time allowance that took 2 hours. Went into customer waiting area to get a cup of coffee and the machine was down. Needed coffee beans. The female employee that ser More

by BOBBYJULY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Bruce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
Jun 28, 2021 -

Ken Ganley Toyota Pittsburgh responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind us asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 09, 2021

Outstanding customer service from Josh Bruce I had received a postcard about the service that I needed I made the appointment a month earlier and forgot about it Josh called me that day to remind me More

by TRENACE717
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your review, Trenace! We'll be sure to pass along your kind words to Josh. We appreciate your business and our team looks forward to serving you again soon!

June 08, 2021

Outstanding was friendly and courteous went over what was done nice timely manner nice area to wait very clean reasonable rates a great company to deal with More

by DOMFIRSTWARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 07, 2021

They were very responsive and detailed in their explanation of what was being done and the time needed to complete the visit. I was impressed. More

by JDEIB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for sharing your thoughts about your experience with Ken Ganley Toyota. We appreciate your business and hope to see you again soon!

June 05, 2021

quick appointment. work completed in a timely manner not much more to say everything is good to go. bought my truck at ganley. probably buy there again More

by ROCKYSWENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Yelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Clausen, Tony Brashear
Jun 06, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota.

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