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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
795 Reviews

796 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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August 07, 2021

Staff were very nice & informative, dealership was very clean. Would definitely recommend this place to my family & friends.And I would definitely come back again. More

by DC_SUPERMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
Aug 07, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We appreciate your business. Thank you for helping to spread the word about us.

August 05, 2021

It was excellent job done by everyone there keep on marching on it.will recommend to my friends and relatives.Thank u so much once again to Ganley Service More

by Indra Lamichhane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Ken Ganley Toyota Pittsburgh responded

Indra, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Aug 06, 2021 -

Indra Lamichhane responded

Keep on rocking

August 05, 2021

Quick service, explains process or what may need done, I wouldn’t keep going out to them as opposed to a closer shop if I didn’t like the service. More

by STEVEMIZIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
Aug 05, 2021 -

Ken Ganley Toyota Pittsburgh responded

Steve, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Toyota!

August 03, 2021

I've been going to Ken Ganley for service since 2017, since employer is in West Mifflin. I used the easy and free shuttle service. More

by WALSH1079
Recommend Dealer
Yes
Employees Worked With
Tony Brashear
Aug 04, 2021 -

Ken Ganley Toyota Pittsburgh responded

We appreciate your business and our team looks forward to serving you again soon!

August 01, 2021

Worst dealer experience I have ever had! This was my first Toyota in 40 years of owning dozens of vehicles and it will be my last. Within 2 weeks of picking up my brand new Tacoma the truck developed an More

by LastToyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Killmeyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2021

Purchased my 2017 RAV 4 From John Mesko when he was a Sales Rep. As a Finance Manager, John helped pave the way for Sales Consultant Gary Fritch to assist me in purchasing my 2021 Avalon. More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Fritch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2021 -

Ken Ganley Toyota Pittsburgh responded

Richard, Thank you for choosing Ken Ganley Toyota, your feedback and rating mean a lot to us. We're glad Gary and John were able to help, and we hope to see you again! Congratulations on your new 2021 Avalon!

July 22, 2021

Taking advantage (and money) by threatening to not pass state inspection for things that are not actually broken. Wipers, “bulbs”, & a random lug but needed replaced to pass. I was quoted at $150 for those More

by KBRUNI32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony Brashear
Aug 11, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 21, 2021

My service included coming in for a safety recall. The time allotted was accurate which met my schedule, so my inconvenience was kept to a minimum. Previous service appoints have always met similar resul More

by GERALD.FRANCIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota.

July 19, 2021

Quick check in, quick service. Love the Toyota Care plan and the fact that they reach out to me when service is due. Wonderful place! More

by STEPH15122
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 18, 2021

Service was good but $700 for an inspection and front break repair too expensive for me I will look to another option for my next service repair. 4 for an inspection and fr More

by E_ELDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Ken Ganley Toyota Pittsburgh responded

Hello, Thank you for taking the time to submit a review. We take pride in the quality of work and are happy to learn you were happy with your car's service. It is regrettable however that the cost of an inspection plus break repair is more than you anticipated. If you would like to further discuss your concerns, feel free to contact me at your convenience.

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