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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
796 Reviews

796 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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September 17, 2021

The service staff was friendly and hospitable. The time I was there was very reasonable for the service. More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thanks for sharing your thoughts about your experience with Ken Ganley Toyota. We appreciate your business and hope to see you again soon!

September 16, 2021

Good experience.polite and pleasant. Comfortable waiting area. Did not have to wait too long. More

by ECKOP22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of gentleman’s name
Sep 16, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota.

September 16, 2021

In for a tire rotation told them right front tire had a leak had to fill it three times this week. Told me the truck was done but couldn’t find a leak and put the tire back on with out discussing it with m More

by DONALDCOSTELLO52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lisa Onderko
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2021 -

Ken Ganley Toyota Pittsburgh responded

Donald, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 16, 2021

My experience was very good service was quick and fast I’m gonna very professional manner More

by WILLIAMLTPERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
Sep 16, 2021 -

Ken Ganley Toyota Pittsburgh responded

William, Thank you for your business and this review. We're happy to hear Tony, Josh and Lisa and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 15, 2021

Professional, caring and courteous Toyota Dealership with reliable, timely and affordable service. Highly recommend to family and friends. More

by RTOTH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Front desk employee very polite and professional, Tony Brashear
Sep 15, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 03, 2021

They always provide great service. They people are incredibly nice and they do a great job in a timely fashion. I would highly recommend them. More

by AG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Toyota.

September 02, 2021

Was quoted a price one day and charged more once service completed. Was told would take 1-2 hours and was kept waiting almost 4 hours!! Incompetence all around. Will never be back. Will not reccomend them t More

by KATYSEDDIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Bruce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Ken Ganley Toyota Pittsburgh responded

Katy, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this.

August 31, 2021

The windshield on my brand new 2021 Tacoma cracked while sitting parked on a hot day. Took a video before driving it showing that it was just a crack and no chip. The dealer refused to cover the defective w More

by Chris
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Robert Killmeyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your review, Chris. Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 30, 2021

The staff are friendly and understanding. The waiting room has amenities to make the stay nice enough even if something unexpected pops up (more hours). More

by ALI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Ken Ganley Toyota Pittsburgh responded

It has been a pleasure serving you, Ali. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota, we look forward to having you as one of our valued customers for many more years to come!

August 18, 2021

Had my one year check up. Was in and out with a free car wash! Love Ken Ganley Toyota. Lisa took great care of me. Thanks More

by LISAM6700
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to leave us a five-star review. We are very happy to hear that Lisa provided you with such a positive experience! We sincerely value your business and look forward to your next visit, Lisa.

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