Ken Ganley Kia Boardman
Boardman, OH
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I have had very good customer service from everyone🤙 Bill Burns sold my car and has always been there to help if I had any questions or concerns, as well as James, the tall guy :-) can’t remember his la Bill Burns sold my car and has always been there to help if I had any questions or concerns, as well as James, the tall guy :-) can’t remember his last name., But he has been helpful and very nice as well and John Ferris check me out and went over the details with me and was very nice… Much appreciated! More
5 stars for sales when we bought our Kia Telluride. Minus 5 stars for the incompetent service department!!! We brought our daughters car to be repaired it took 2 and a half months with no loaner. They Minus 5 stars for the incompetent service department!!! We brought our daughters car to be repaired it took 2 and a half months with no loaner. They ordered the correct part and promised it would be done by a certain which it was not. Several days after said promise date it was ready we pay over $2000. There is a lot more to this story as we will be bringing back! They are now telling i have to pay a diagnostic fee haha!!! This place is a joke! More
Avoid this dealership at all costs. This was an awful experience, and I wish I could have dealt with another dealership. Ken Ganley had the vehicle I had been seeking, so I was stuck This was an awful experience, and I wish I could have dealt with another dealership. Ken Ganley had the vehicle I had been seeking, so I was stuck with them. Fees were added after discussing the price with the salesperson. The vehicle arrived as a Certified Pre-Owned vehicle with obvious paint damage/repair (not visible in the pictures) and misaligned bumper from whatever undisclosed work was performed. I am getting a second, more thorough inspection from a local collision shop to see how bad this really are. They never told me anything throughout the whole process unless I called, and the salesperson took vacation in the middle of things with no warning or back-up plan. The communication was terrible, they did not send information as promised, and the only way I knew that I'd been approved for the vehicle was when the delivery driver called me at work to let me know he was 90 minutes away from my home. Two weeks after the vehicle arrived, Ken Ganley Kia is asking me for documentation off the paperwork they generated and other information I provided to the salesperson 3 weeks ago. They did not provide a temporary tag with the vehicle and still have not even gotten the title put in my name to allow me to get license plates. The whole thing feels like a scam at this point. If things continue like this, I am going to have to retain legal counsel. More
Hassle free purchase if 27 Telluride. Walker Marlowe did a great job from start to finish and has followed up days after the purchase to make sure everything was how it needed to be Walker Marlowe did a great job from start to finish and has followed up days after the purchase to make sure everything was how it needed to be More
Although I am enjoying my 2019 Caravan, purchased in december 2025. the headlamp replacement and A/C recharge were not welcome charges within 6 months of this purchase. I felt I paid a lot for the carav december 2025. the headlamp replacement and A/C recharge were not welcome charges within 6 months of this purchase. I felt I paid a lot for the caravan, now I'm questioning how much is too much. More
This dealership is awesome. I have been here in the past and it was always nice. But the remodel is beautiful and so clean. I was with my brother to purchase a vehicle and it wa I have been here in the past and it was always nice. But the remodel is beautiful and so clean. I was with my brother to purchase a vehicle and it was great. Lucas Hutton was the salesman and it was so nice meeting him and for him to be so helpful and personable. We loved him. More
Not very satisfied with this dealership or their procedures. I called and made an appointment the end of March for repairs and recalls that needed done on my Kia and was going to have them done whil procedures. I called and made an appointment the end of March for repairs and recalls that needed done on my Kia and was going to have them done while I was on a vacation in May. Waited all that time for the appointment to be done for the dealership to tell me they don't accept any payments over the phone or any other payments other than to come in and walk in. We were picking the vehicle up on a Sunday and needed to pay online or over the phone and they wouldn't let us and they ended up canceling our appointment and told us to reschedule without any any answers or solutions to getting my car repairs done. And then the next day a salesman called to ask if we wanted to sell the car and when I told him about the situation from the day prior with my appointment he was stunned and apologized and hung up! Not very impressed with the communication or procedures. Not to mention you don't put the customer first. There are very few Kia dealers in the area so we are limited to where we can take the vehicle too! Very unacceptable. I've never heard of a dealership doing anything like this before! More


