Ken Ganley Honda North Olmstead

Dave greeted us at the door and I told him what I wanted in complete detail, he checked inventory found exactly what I wanted and was wonderful to work with throughout the process. There were no games play in complete detail, he checked inventory found exactly what I wanted and was wonderful to work with throughout the process. There were no games played, just straight talk to get me in the car that I wanted. When picking up car he won't over, in great detail, everything I would need to know about the Pilot Touring SUV. More

Dave greeted me almost immediately upon my arrival at the dealership. He was very professional in showing off the CRV against it's competitors and through out the entire sales process. dealership. He was very professional in showing off the CRV against it's competitors and through out the entire sales process. More

We just bought our 3rd Honda from Tiffany Kruzer. We have been very pleased with the level of customer service she has provided us over the years. I would recommend her to anyone looking for a Honda or have been very pleased with the level of customer service she has provided us over the years. I would recommend her to anyone looking for a Honda or a used car. She is very thorough and will help you find exactly what you are looking for. She is a proactive sales person who always thinks of her customers needs when they are buying or leasing a car. More

I had a problem with my leased vehicle. The service director, Gary Dalton, was very kind, knowledgeable and helpful and made addressing my issue with my leased vehicle less stressful. Tiffany Kruzer w director, Gary Dalton, was very kind, knowledgeable and helpful and made addressing my issue with my leased vehicle less stressful. Tiffany Kruzer was wonderful to work with in buying a used vehicle to replace my leased vehicle. She was very attentive to what I wanted and did her best to accommodate me without trying to talk me into other vehicles. She is also very experienced and is able to work out the details of a sale quickly and accurately. The sales manager who approved my sale was also very helpful and kind, I am sorry I do not have his name at this time. Tim N who helped with financing was also fast, knowledgeable and helpful. This is the second time I have worked with this dealer, and they seem to have integrity and truly want to give the customer quality service. I would like to think that Honda corporation will be as helpful in assisting in my remaining concerns regarding the vehicle I had leased. More

Have always wanted a Honda Pilot. Responded to an ad in the newspaper about a leasing a Pilot, called Tiffany (we bought an Element from her before); we came in, she honored the ad price and conditions. M the newspaper about a leasing a Pilot, called Tiffany (we bought an Element from her before); we came in, she honored the ad price and conditions. MADE EVERYTHING QUICK & Easy. We were in and out with a beautiful Honda Pilot within an hour and 1/2. We Love Tiffany and LOVE our 2011 Pilot!! More

One of the worst service experience. Dropped my car for oil change and some work on a weekday morning and was told they will wash the car as well. Got the call around noon to say the car might require a oil change and some work on a weekday morning and was told they will wash the car as well. Got the call around noon to say the car might require additional work but the estimate was way too high. I politely refused and went to pick the car up arnd. 5 PM. The car was not washed. When I politely told the lady at the reception her first response it must have taken a long time to complete the work on the car. On tellng her that I was told on phone I can pick the car up by 1 PM she very rudely said she knows nothing abt. it since she doesn't wash the car herself and went on to say it is a complimentary service and it is not something they hav charged for. I was not going to fight on a mere car wash but it was the attitude that I didn't like After I drove off I discovered that they had not even reset the oil life indicator on my accord after changing the oil. This to me is just being careless! Never going there again! More

Wendy in the service dept. knows me when I come in. I always receive prompt attention which I did this time. The oil change & tire rotation took less time than quoted which is always nice. I appreciate always receive prompt attention which I did this time. The oil change & tire rotation took less time than quoted which is always nice. I appreciate the personal service I always get at Ganley. More

We had a price given to us online before we came in and came in to test drive. We only had to get a price for our trade in. They made it easy. came in to test drive. We only had to get a price for our trade in. They made it easy. More

I was not satisfied because I live an hour and a half away so I called to make sure the vehicle I saw online was still available and I was told yes, I even included a stock number. When I arrived, it was away so I called to make sure the vehicle I saw online was still available and I was told yes, I even included a stock number. When I arrived, it was not the car I requested. It was close however. I had a trade in that was worth $4,000 more than I was offered as a trade in according to my research and the Toyota dealership offered me that amount although they did not have the vehicle I wanted. So now my loan is in negative equity because the salesman said they would give me more when I expressed my concern but that was false. The vehicle I purchased now does not start easily and the back tires are worn. I should have paid more attention. Then I tried to contact a sales manager but my messages have not been returned and that was 3 days ago. Will not recommend. More

First, the add in the paper was accurate. My husband and I will bring in the advertisement that caught our interest just to be sure the facts remain the same. Our salesperson was professional, friendly and I will bring in the advertisement that caught our interest just to be sure the facts remain the same. Our salesperson was professional, friendly and wise about stepping away and giving us the opportunity to make decisions. Also, a big help was showing us what we wanted to see and not wasting our time in any way. This is our 6th Honda. More