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Ken Ganley Chrysler Dodge Jeep Ram Mentor
Mentor, OH
1,739 Reviews
Ken Ganley CDJR Mentor was established in 1966 and has been awarded the Chrysler Five Star Excellence Award. We strive to deliver the best customer service in Lake County. We believe in a high quality of work and we are always ready to help get you into a vehicle and back on the road! We will do everything possible to exceed your every expectation while delivering a customer service experience unmatched in our industry!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,739 reviews
February 06, 2022
Eric is outstanding and responsive, as well as knowledgeable. I highly recommend him and Ganley Village. knowledgeable. I highly recommend him and Ganley Village. More
by Matt Gruden
Employees Worked With
February 04, 2022
Disappointing. I asked for more details on the car’s included options and they suggested I contact the local MB dealership for the information. Any dealer can find a facsimile of the window sticker for included options and they suggested I contact the local MB dealership for the information. Any dealer can find a facsimile of the window sticker for a modest fee. I am not going to spend time researching what you are trying to sell me. More
by jjmattson30
Employees Worked With
February 01, 2022
Had a great experience buying our new Ram truck at Ganley Village Chrysler!! Dawson and Bob helped us get the best deal! Village Chrysler!! Dawson and Bob helped us get the best deal! More
by Alexsal1236
January 24, 2022
Bob,You're a doll! I appreciate people like you who are Bob, You're a doll! I appreciate people like you who are personable, professional and down to earth. Thanks for making the process smooth. Thank y Bob, You're a doll! I appreciate people like you who are personable, professional and down to earth. Thanks for making the process smooth. Thank you, Ashley & Dan Medve More
by amedve
Employees Worked With
January 24, 2022
Nick,You always take the time to do your research and Nick, You always take the time to do your research and know ahead of time before we come in what we are looking for. It means so much especially in Nick, You always take the time to do your research and know ahead of time before we come in what we are looking for. It means so much especially in terms of time management. Working full-time and having two young kids, it is hard to get away and spend hours at a car dealership. It is also so refreshing to see someone who is young, eager, informational and passionate about their job. You don't see that much anymore. It's why we come back! Thank you, Ashley & Dan Medve More
by amedve
Employees Worked With
January 22, 2022
I texted Nick before leaving the house and I did get a reply right away. After driving an hour to get to the dealership, the car I wanted to look at was not set aside and ready nor was Nick even aware of reply right away. After driving an hour to get to the dealership, the car I wanted to look at was not set aside and ready nor was Nick even aware of where it is. Finally after 20 minutes I see another customer looking at it. I was really hesitant on driving that far but Nick insisted he will do his best to meet my budget. He came at me with over $200 more than my monthly budget and under-valuing my 2 year old fully loaded car by $3000. This dealership was a complete waste of my time. By the way this would’ve been my 5th Chrysler Minivan. More
by jonr.enriquez
Employees Worked With
January 14, 2022
This was something I never thought I would ever do, purchase a car sight unseen 100's of miles away off the internet. Fortunately I came in contact with Eric on the phone. After many phone calls and te purchase a car sight unseen 100's of miles away off the internet. Fortunately I came in contact with Eric on the phone. After many phone calls and texts, I gained complete trust and confidence in Eric. Not once did I ever feel like I was being pressured to buy a car, in fact all the talk about purchasing the car I wanted was initiated with me. Eric, who sometimes was off and not even working, responded almost immediately to any question I had and never in a way that made me feel like I was bothering him. He was always upfront and honest with his answers. While everyone I spoke to there was extremely polite and pleasant, Eric was the one who sold me first on this dealership, and then the car. Well I have the car now and after all is said and done, I would highly recommend this dealership and if at all possible see Eric. Would be 15 stars if offered !!! More
by billjr
Employees Worked With
January 11, 2022
Fast, professional, personable. Our salesman Nick was great to work with and the rest of the staff was pleasant great to work with and the rest of the staff was pleasant More
by Brian.gilbert
January 09, 2022
He was very helpful in getting me into the new car I was interested in, he wasn't pressuring like most salesmen and was very helpful! Much appreciated!!! Recommend going to him interested in, he wasn't pressuring like most salesmen and was very helpful! Much appreciated!!! Recommend going to him More
by kucinic02
Employees Worked With
January 07, 2022
I had a very great experience here! They made the car buying process hassle free! Everyone treats you like family and I love that. They listened to what I wanted and weren’t pushy. Max Menko was professi buying process hassle free! Everyone treats you like family and I love that. They listened to what I wanted and weren’t pushy. Max Menko was professional and helped me picked out the perfect car I was looking for and in my price range. I’m highly satisfied with the buying process and the professionalism in the service department as well! Won’t shop or go else where! More
by serinabarry
