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Ken Ganley Chrysler Dodge Jeep Ram Mentor
Mentor, OH
1,739 Reviews
Ken Ganley CDJR Mentor was established in 1966 and has been awarded the Chrysler Five Star Excellence Award. We strive to deliver the best customer service in Lake County. We believe in a high quality of work and we are always ready to help get you into a vehicle and back on the road! We will do everything possible to exceed your every expectation while delivering a customer service experience unmatched in our industry!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,739 reviews
February 26, 2022
Worst experience ever . .. avoid at all costs. Very shady. People understand math, unlike you. A 2020 rebel with 14,000 miles, trade in value from your site was 48,000 to 52, .. avoid at all costs. Very shady. People understand math, unlike you. A 2020 rebel with 14,000 miles, trade in value from your site was 48,000 to 52,261, mint condition... and you offered me 44,000. Then jacked your Jeep Compass up over 7,000 over msrp. How stupid do you think we are. Let us sit for half hour when you were supposed to be test driving my Rebel and give me a number...and never did. Didn't even mention the rebate of 1250, and all the equity in my Rebel. Shady. More
by theresa.lee103
February 23, 2022
Probably worst car buying experience I've ever had. Luis was good and Jeff the finance guy was really good, but everything past that wasn't. From the car being sold from underneath me hours before I go Luis was good and Jeff the finance guy was really good, but everything past that wasn't. From the car being sold from underneath me hours before I got there, to then being available again to the vehicle having multiple issues that the service dept. didn't catch costing me $1700 to fix. Outside of an oil change I'm doubting that the car was thoroughly inspected at all or these things would have been caught. There were even used parts in the glove box that nobody caught that should have been a red flag. I had been looking for that specific car(Nissan Armada) for over a year...glad I have one, just very disappointed that its on me to pay for issues that should have been caught BEFORE it was sold. A. Waldruff More
by awaldruff
Employees Worked With
February 16, 2022
Eric was very responsive, but was unable to compete with the price I received. Really don't appreciate the 15 word minimum. the price I received. Really don't appreciate the 15 word minimum. More
by jeff.yutzy
Employees Worked With
February 14, 2022
They helped me get my very first car. They were professional and kind, and would definitely recommend others to check them out. professional and kind, and would definitely recommend others to check them out. More
by Timmysh88
February 14, 2022
Great experience working with Nick C. at Ganley! I love my new pink Jeep Wrangler. at Ganley! I love my new pink Jeep Wrangler. More
by LauraM
February 08, 2022
Still waiting for a 2022 White Jeep Grand cherokee 2door Limited with 10.1 in Navigation Screen 18 inch nice rims and some other safety options. Limited with 10.1 in Navigation Screen 18 inch nice rims and some other safety options. More
by eog459
Employees Worked With
February 08, 2022
Excellent service as always! Very professional staff that knows how to make business happen. Will always go to Ganley Jeep! knows how to make business happen. Will always go to Ganley Jeep! More
by juliafoley94
February 08, 2022
My experience with Ganley was a 10. Alexander the sales person listened to my needs and solved my needs in a very professional way. No pressure sales here. Bob the finance person was fun to talk to and v person listened to my needs and solved my needs in a very professional way. No pressure sales here. Bob the finance person was fun to talk to and very professional. The process went without a hitch. I cannot say enough about my positive experience. Thank you Ganley team. More
by warnold
February 08, 2022
ONLINE BUYER BEWAREI have been trying to buy a car online from this dealership for a couple of weeks. There is a lot of egos in this place on the sales staff. The sale team, I have spoken with are rude and d from this dealership for a couple of weeks. There is a lot of egos in this place on the sales staff. The sale team, I have spoken with are rude and disrespectful. The language and verbiage they use is not a customer-oriented dialogue. The leadership is not engaged with the customer. SHAMEFUL! This is not how it is done. Carly Ryan is the only team member that was fairly decent, but we didn't talk much but she cared. DO NOT BUY HERE! More
by nepoichag
