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Ken Ganley Chrysler Dodge Jeep Ram Mentor
Mentor, OH
1,739 Reviews
Ken Ganley CDJR Mentor was established in 1966 and has been awarded the Chrysler Five Star Excellence Award. We strive to deliver the best customer service in Lake County. We believe in a high quality of work and we are always ready to help get you into a vehicle and back on the road! We will do everything possible to exceed your every expectation while delivering a customer service experience unmatched in our industry!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,739 reviews
July 08, 2022
Item had wrong part number and picture in line ,I NEEDED THE SHORT CARGO BED LINER and what was sent was the large one and was told there was only the one size. I told him to go on AMAZON check out the diff THE SHORT CARGO BED LINER and what was sent was the large one and was told there was only the one size. I told him to go on AMAZON check out the different sellers and there product description More
by theralin_1
Employees Worked With
June 27, 2022
Joe was very helpful and nice in helping me find my new Jeep! He answered all my questions and showed me around. He was not pushy at all Which I really appreciate it because everyone knows how car salesman Jeep! He answered all my questions and showed me around. He was not pushy at all Which I really appreciate it because everyone knows how car salesman can be. I’m very happy with my lease. He also got me set up and I am happy with the rate and terms we ended up going with. Thanks Joe! Highly recommend More
by Suzan
Employees Worked With
Joseph Johosky
June 24, 2022
JJ and the finance manager were awesome. I walked out with best possible deal I was going to find anywhere. Definitely recommend them I walked out with best possible deal I was going to find anywhere. Definitely recommend them More
by B.Oskowski77
May 06, 2022
Ganley Village is INCREDIBLE! From the service advisors,techs,parts department they all are extremely helpful and always kind. Whenever I bring my car in for service I’m treated l From the service advisors,techs,parts department they all are extremely helpful and always kind. Whenever I bring my car in for service I’m treated like I’m top priority and they always address any problem or concern I have. Overall a top notch dealership it’s the only place I take my vehicles to get serviced or to buy a vehicle! More
by molyneuxbrad
Employees Worked With
Other Employees :
Jim Waterwash, Mike Thomas
May 06, 2022
great service with friendly faces. My vehicle was diagnosed and fixed in same day. I'm very pleased!!! My vehicle was diagnosed and fixed in same day. I'm very pleased!!! More
by duecedeez
May 04, 2022
Below is a letter submitted on my behalf to the General Manager. I received no response. NEVER LEAVE YOUR VEHICLE AT THIS SERVICE DEPARTMENT. Dear Mr. Campola, I dropped my 2018 Wrangler off April 27 Manager. I received no response. NEVER LEAVE YOUR VEHICLE AT THIS SERVICE DEPARTMENT. Dear Mr. Campola, I dropped my 2018 Wrangler off April 27th. I stated to the Service Advisor Mike Thomas that the rear driver side caliper was malfunctioning and I felt it was a factory warranty issue due to the vehicle only having just over 30 thousand miles. He agreed the caliper would be a valid warranty claim, however pads and rotors would not be covered. We agreed to disagree on that topic until the vehicle was properly diagnosed. I received a call the next day (April 28th) from Mike Thomas stating the caliper was functioning properly and the pads rusted in the saddle causing the pad to bind and prematurely wear the rotor. I was given an estimate of $537 to repair my vehicle. I declined the option and stated I would do the work myself (see picture below). I picked my Jeep up April 29th. While driving home to Madison Village approximately twelve miles away I could feel and smell the caliper malfunctioning on the ride home. The next day I dropped my Jeep off to a mechanic I use occasionally. I dropped it off stating I simply needed pads and rotors, not mentioning a malfunctioning caliper. Imagine my surprise when I received a call from the mechanic stating my vehicle was ready for pick up, but in addition to pads and rotors the rear driver side caliper needed replaced (see picture below). I immediately contacted your Service Department and spoke to your Service Director Bill Cannato. I presented him with the sequence of events above. This is where it really gets good! I was told that I should not have had the repair done? That I should have put the vehicle back together so he could evaluate it. My reply was "you want me to put it back together and risk further damage for something you should have fixed in the first place? The response was " he was at a disadvantage because he could not see the vehicle. Are you kidding me right now? I brought the faulty caliper to your Service Department. I spoke with Mike Thomas when I walked in the door. I showed him the caliper and he wanted to take it in the back to show the Service Technician. I stated that the caliper was not to leave my sight. He then left to get the technician, but instead came back with your Service Director Bill Cannato. By this time we all know the vehicle was never physically inspected by anyone at your facility. I was told by your Service Director "these things happen" and asked what would make me happy. I stated I would like the bill from the mechanic who actually did the repair to be reimbursed, a total of $417.04 (see picture below). I was told " that is not going to happen". We agreed on a reimbursement amount of $186.04 plus tax. that was back on April 30th. Just a quick update I still have not received. I was not happy with the resolution, but I just wanted to move on. In closing, I just wanted to touch base with you to let you know what practices are going on in your Service Department. I have been working on cars since I was twelve years old and that is how I get treated? I can only imagine what goes on with customers who have little to no knowledge about a vehicle. I had to laugh though upon our agreement I asked Bill to write down the agreed reimbursement amount sign and date it. His response was "ok but you can trust me"? Trust a guy who conducts business this way? I am extremely disappointed with the lack of effort put forth and the arrogance after the fact in which I had to deal with. If this is your business model I think you lost a customer today. More
by stony2018
April 16, 2022
Had a great experience! Was in and out with a lease trade-in in less than 4 hours, got what we wanted with no haggling. Had a good selection of new and used cars. Was in and out with a lease trade-in in less than 4 hours, got what we wanted with no haggling. Had a good selection of new and used cars. More
by Polingalison
April 06, 2022
Troy went over and above to help us order a vehicle, he was professional and efficient through the process keeping us informed from build through delivery. was professional and efficient through the process keeping us informed from build through delivery. More
by Lgrisdale
March 31, 2022
Amazing car buying experience - this dealership made everything as pain free and hassle free as possible. Loved them and would recommend in a heartbeat everything as pain free and hassle free as possible. Loved them and would recommend in a heartbeat More
by JenSet12
Employees Worked With
