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Kelly Cadillac

Lancaster, PA

5.0
1,001 Reviews
Why Buy from Kelly Cadillac Kelley and Geoff Kelly are ALWAYS at the dealership and very accessible! Kelly Cadillac has been in business over 40 years! We want to be the pinnacle of an excellent car buying experience. FREE Pick Up and Delivery for Service offered to ALL customers - we call it Kelly Cadillac Concierge. Exclusive Cadillac ONLY Dealership - Cadillac is the only new vehicle offered at Kelly Cadillac. We know the vehicles and are excited to share the numerous features and benefits! Dealer Rater Dealer of the Year (multiple years) http://www.dealerrater.com/dealer/Kelly-Cadillac-review-17005/ State of the art facility! View Virtual Tour Great Location! The intersection of Route 283 and Route 722. Award winning Service Department! Award winning Sales Department! Exclusive Automobile Dealer with #UVEYE inspection system. The ONLY Central PA Cadillac Dealer named "Dealer Mark of Excellence".
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1986 State Road

Lancaster, PA

17601

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Showing 1,001 reviews

August 05, 2026

The best car buying experience I have ever had! Uzma greeted me outside before I walked in. I was pleasantly surprised with the Vistiq I came to look at - what a gorgeous car inside and out! Since More

by Jlwood1208
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelley Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Uzma Shafqat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Materia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2026 -

Kelly Cadillac responded

Hello Jessica, WOW! Thank you for your business and the 5 Star Dealer Rater Review. We will share your kind review with the team. We really hope you are enjoying your Vistiq! Again, I hope your husband is jealous (haha). Have a great day, you made ours! Sincerely, Kelley and Geoff Kelly

August 05, 2026

Joey was the most amazing salesman with the purchase of our Escalade. His knowledge, professionalism and ability to answer all of our questions made this one of the best car buying experiences we have ever More

by jen.vires23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Glenn Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Fellenbaum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2026 -

Kelly Cadillac responded

Hello and THANK YOU!!! We appreciate your business and the 5 Star Dealer Rater Review. We hope you are enjoying you new Cadillac. Joey will hear about your very kind review! Sincerely, Kelley and Geoff Kelly

August 05, 2026

Uzma and the staff at Kelly Cadillac are great people to deal with. Geoff made a great impression as a General Manager. Kim was also helpful and accommodating. If you’re looking for a new or used car give K More

by Anthony Valentin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelley Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Uzma Shafqat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Sload
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Yeager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2026 -

Kelly Cadillac responded

Hello Anthony! Thank you for your business. We really appreciate the time you took to fill out a 5 Star Dealer Rater! We hope you are enjoying your new Cadillac. We are here for you when you need us!! Sincerely, Kelley and Geoff Kelly

August 05, 2026

Everyone at the dealership, from Uzma, Kim, Geoff and Kelley treated us like family. I would highly recommend Kelly Cadillac if you are looking for an exceptional vehicle! More

by Ross Y
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelley Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Uzma Shafqat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Sload
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Yeager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2026 -

Kelly Cadillac responded

Hello Ross! Thank you very much for your business. We appreciate the time you took to give us a 5 Star Dealer Rater Review. We hope you are enjoying your Escalade. It was pleasure to meet your family too! Please let us know if you need anything! Sincerely, Kelley and Geoff Kelly

August 03, 2026

A pleasant, wonderful experience all around. This has been our best car buying experience ever! Thank you'll! More

by thedougerts
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Fellenbaum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2026 -

Kelly Cadillac responded

Dear Debbie and Jim, Thank you very much for your business. We appreciate the time you took to fill out a 5 Star Dealer Rater Review ~ we will share your kind words with Joey. We look forward to taking great care of your CTS. Enjoy the rest of your Summer! Sincerely, Kelley and Geoff Kelly

July 31, 2026

Be careful if you're going to have your car serviced. Be sure they mention their "diagnostic fee" before you agree for service. They will tack that on afterwards. Customers should be informed of these " More

by jaguar7931
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kelley Kelly
Jul 31, 2026 -

Kelly Cadillac responded

Thank you for sharing your feedback. We are sorry you remain dissatisfied with your experience. We would like to clarify a few facts for anyone reading your review. The $199.95 diagnostic fee is our standard charge for the time, expertise, and manufacturer-specific equipment required to accurately diagnose today's Cadillac vehicles. This fee is separate from any repair charges and, in your case, was not covered by your warranty. What makes this situation particularly disappointing is that this was not the first time this fee had been discussed. During your previous visit in June of last year, you were aware of the diagnostic charge and asked if we would goodwill it. Although your warranty did not cover the fee then either, we waived it as a one-time courtesy. Unfortunately, we cannot continue to waive professional diagnostic charges each time a vehicle is serviced. Professional diagnostics involve far more than simply reading a fault code. Our factory-trained Cadillac technicians invest years of training and use specialized GM diagnostic equipment to accurately identify the root cause of a concern. Those costs are part of providing quality service, and like any professional business, we must fairly compensate our technicians and maintain the equipment necessary to do the job correctly. Kelly Cadillac has proudly served our community for more than 40 years and has been honored as the Pennsylvania Cadillac DealerRater Dealer of the Year for many years based on the experiences of thousands of customers. We work hard to treat every customer fairly and with respect, while being transparent about the services we provide. We appreciate the opportunity to have serviced your 2013 Cadillac over the years and wish you the very best. Kelley & Geoff Kelly

July 31, 2026

This is the 4th car I have bought at Kelly over the past 20 years. Every purchase has been a great experience. More

by TJC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geoff Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Uzma Shafqat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2026 -

Kelly Cadillac responded

Hello and THANK YOU for your continued business. We appreciate the time you always take to fill out a 5 Star Dealer Rater review ~ it means a great deal to us that you want to share your experience. We will continue to take great care of your Cadillac. Have a great weekend, you made ours! Sincerely, Kelley and Geoff Kelly

July 23, 2026

picked up my car inspection oil change, did so any extra things for free, they are the very best been doing business for years, I cannot say enough good things about Kelly caddy!!!!!!!!!!!!!!!!!!!! More

by yelnats104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Givler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiarybeth Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Valentin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2026 -

Kelly Cadillac responded

Hello! Thank you very much for your 5 Star Dealer Rater review. It means a lot to us that you what to share you opinion with others. We will share your kind words with the service team. Have a great weekend. Sincerely, Kelley and Geoff Kelly

July 23, 2026

Wonderful people to work with. Thank you! UZMA, & Glenn they treated us good and very professional thank you again.would do business with them again. More

by Luciavaccarella
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Glenn Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Uzma Shafqat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2026 -

Kelly Cadillac responded

Hello! Thank you very much for your business AND the 5 Star Dealer Rater review. We hope you are enjoying your Cadillac. We will take very good care of it! Have a nice weekend. Sincerely, Kelley and Geoff Kelly

July 16, 2026

It was truly an amazing experience with all involved. Jeff, Joey and Kim were a joy to deal with, can't wait to visit on our next trip. More

by Bob R.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geoff Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Fellenbaum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2026 -

Kelly Cadillac responded

Good day Bob! Thank you for your business and the 5 Star Dealer Rater review. We hope you are enjoying your Cadillac. We look forward to taking great care of your vehicle. Have a great weekend. Sincerely, Kelley and Geoff Kelly

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