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Keith Pierson Toyota
Jacksonville, FL
1,301 Reviews
Keith Pierson Toyota is a family-owned and -operated dealership that's proud to bring quality service to Florida drivers. Visit our Toyota dealer in Jacksonville, FL, to buy or lease a new Toyota, or schedule a visit at our auto repair center that's open seven days a week!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 1,302 reviews
August 25, 2007
My wife and I went into Keith Pierson Toyota to drive a Toyota Prius and Camry. Before we could drive any cars we went through the ordeal of giving our vitals/info for their computer (mistake #1). After Toyota Prius and Camry. Before we could drive any cars we went through the ordeal of giving our vitals/info for their computer (mistake #1). After we gave them our vitals we drove a Prius and I was quite impressed. I looked at the sticker prices, there was one at 22K, a second at 25K, and a third one with a price of 28K. At this point my wife asked me what the real price was. I assumed they marked up the car price to bring it down and let you think you're getting a good deal. After driving the car I told the rep I liked the car but the price would have to come down. He told me he would see what he could do. I trusted him (mistake #2). They ran our credit (mistake #3) we told him payments aren’t a problem. I said this because if you get the price you want the payment is ok. He comes back with a payment somewhere in the $900 range with 36 months of financing, zero down payment. I quickly did the math, nothing came off the price. At this point I went out to my car and retrieved the 2007 Consumer Reports car issue. It stated the car & model Prius we drove was 23K. When I showed the magazine to the sales rep he looked at me as if I spoke another language. I told him I could pay 25K for the car, no yes or no answer he wanted to run more numbers. Seeing we’re going to get a run around, my wife and I leave. The dealer called our cell with lower payments for longer periods (mistake #4, giving them our cell). When I did the math it still came in at 28K price. I could never get a straight answer as to the price they wanted to sell the car to us for. We never drove the Camry and bought a non-Toyota product at another dealer. I like Toyotas but would not recommend going to this dealership. More
by AcesBack87
Employees Worked With
one salesman
November 27, 2006
I found a Scion a3 that I liked. We made an agreement that I would buy the car if my wife would accept it. They said ok. Later I was on their site and found a 500.00 coupon. Also I decided to ax my cruis that I would buy the car if my wife would accept it. They said ok. Later I was on their site and found a 500.00 coupon. Also I decided to ax my cruise control that they would install for me. My wife agreed with this as long as they would give me the credit for the $500 and I would drop the cruise control. I called and spoke to someone in the finance department. This person told me that they could take the coupon and also take the cruise control off. Today on Monday I took the money down to them to pay for the car. Staight away they decided they wouldn't accept the coupon and when I protested they said I was going to pay for the cruise control also. They said thay already had a signed contrat and that I was responsible for it. I told them that I needed to take them to court and they could care less. I didn't want any problems really so finally they agreed to drop the cruise control from the contract. I did sign the contract under deress. I discovered that in Florida once you sign on the dotted line you are screwed. More
by robbyengland
Employees Worked With
Sale Manager
