Keffer Mazda

Good experience! They did not have the exact vehicle I wanted on the lot. They offered to install a sunroof in the vehicle I was considering so I went through with pu They did not have the exact vehicle I wanted on the lot. They offered to install a sunroof in the vehicle I was considering so I went through with purchase. Now waiting for it’s installation! More

Everyone was friendly courteous and most helpful while purchasing my vehicle!! All questions were answered!!! purchasing my vehicle!! All questions were answered!!! More

Good experience but there were a few things that could have been different to make it a great experience. For starters, I liked that they offered the vehicle at MSRP, if you finance with them for 3 mo. Mo have been different to make it a great experience. For starters, I liked that they offered the vehicle at MSRP, if you finance with them for 3 mo. Most places are not offering this and are also adding a market adjustment to the cost of the vehicle. Secondly, I did not like that they charge almost $700. for processing/document fees. To me that seems outrageous to do some paperwork and was even told directly, this is simply profit for the dealership! Also, I placed a deposit for a particular vehicle, was given the vin number on it and when the vehicle came in, I asked 3 different times if this was the same vehicle and was assured it was. When we went to sign the contract, they brought out the paperwork and it was a different vehicle. It had a few more accessories leading to a $275. increase in the total price of the vehicle. This however, did not deter me me from purchasing the vehicle but I just felt that they were not completely transparent. Lastly, in finance, I felt as soon as we did not purchase the extended warranty, we saw a change in the demeanor of the finance person. When we inquired about a $500. coupon, we were told we should have already asked that before coming to finance and I told him that we did and were told to ask him about it. This seemed to frustrate him but we persisted that he go ask about the coupon being honored. They then said the coupon could not be stacked with the Mazda loyalty coupon. I was a bit frustrated but overall I was happy with my purchase and glad that after much researching, I finally drove off with my brand new vehicle. Tre, our salesman, was very nice and even set up my Android auto for me. More

Our car salesman, Dylan, was honest and upfront throughout the entire car purchasing experience. We came from the Raleigh, NC area to purchase a car from Keffer Mazda and Dylan was was kind enough throughout the entire car purchasing experience. We came from the Raleigh, NC area to purchase a car from Keffer Mazda and Dylan was was kind enough to pick us up at the Amtrak Charlotte train station on the day of the purchase. Good car buying experience. More

The experience with Keffer Mazda was seamless. They made everything go smoothly and got me exactly what I wanted in my CX-50. Loved working with both Dylan and Jorgen. They made everything go smoothly and got me exactly what I wanted in my CX-50. Loved working with both Dylan and Jorgen. More

Dylan was great. He picked me up at the airport and my daughter's new car was ready and waiting. Good experience with Keffer Mazda - business manager Jorgan was ver He picked me up at the airport and my daughter's new car was ready and waiting. Good experience with Keffer Mazda - business manager Jorgan was very helpful as well. Would definitely do business with them again in the future. More

Excellent dealership and personal care that made my customer experience top notch. Roy Walker, IV was great in answering my questions and having patience to learn and understand what I wanted in a veh customer experience top notch. Roy Walker, IV was great in answering my questions and having patience to learn and understand what I wanted in a vehicle. He totally understood that I didn't want to be rushed in my decision. More

Isaac was a pleasure. He educated us perfectly on the different trim levels of the Cx-5 and found us the best one around our budget.I love my carbon edition!! He educated us perfectly on the different trim levels of the Cx-5 and found us the best one around our budget.I love my carbon edition!! More

Alona was a great salesperson, she helped us to get our new CX-5 we really wanted. new CX-5 we really wanted. More

The whole team was fantastic, especially Isaac and Jorgen. Isaac was there from the jump and got me in the car quickly on a time crunch, helped get a deposit to reserve the car til I could come back a Jorgen. Isaac was there from the jump and got me in the car quickly on a time crunch, helped get a deposit to reserve the car til I could come back and close the deal. Jorgen walked me through financing options and made closing a breeze. Everyone else whose names I can’t remember were all pleasant to be around and helped me get exactly what I wanted on the terms I was looking for. 10s across the board, and many thanks. More