Joyce Buick GMC

My experience purchasing a nearly $50,000 2024 Tahoe from Joyce GMC was far more frustrating than it should have been. I accepted their advertised upfront price without negotiation and arranged my own financ Joyce GMC was far more frustrating than it should have been. I accepted their advertised upfront price without negotiation and arranged my own financing, yet encountered repeated issues, wasted time, and multiple unnecessary trips. I was not informed until delivery that the vehicle came with only one key. The replacement key arrived unprogrammed, requiring another trip and additional intervention before the issue was finally resolved. Although Joyce GMC ultimately covered the $210 programming charge, the money was never the main issue. The lack of preparation, communication, and overall customer service left me questioning how the entire transaction was handled. My wife and I expected to enjoy purchasing our Tahoe. Instead, the experience left us disappointed and feeling that our time as customers was not respected. I have communicated my concerns directly to Joyce GMC management. At this point, I believe the dealership has an opportunity to address the larger customer-service issues that led to this review. I remain open to a meaningful conversation with management about my experience More

Paid for a diagnostic test, test done in 45 min. Waited 35 to pay the bill. Approached by service rep, who informed that my car needed wiring done, when I pointed to my car, she then asked why I was Waited 35 to pay the bill. Approached by service rep, who informed that my car needed wiring done, when I pointed to my car, she then asked why I was still there. Informed that we “we all look alike” along with other inappropriate comments. Then I found out that the diagnostic test did not even address the main cause of my problem. Why not. Wrote letter no response. Guess they do not care about old women. More

I followed up on an online posting go on Car Gurus and Salesman Ryan Conway followed up on my email by personally calling and inviting to take a test drive. His calm and friendly demeanor and helpful guid Salesman Ryan Conway followed up on my email by personally calling and inviting to take a test drive. His calm and friendly demeanor and helpful guidance through the car buying process, encouraged us to buy the vehicle that night. He also followed up on a slight repair that needed to be made, and ensured that the service group ordered and fixed our vehicle within days ( when they had projected possibly weeks). The dealer staff was also quite friendly and we completed our transaction in about 2 hours. Would recommend Buick Joyce and Salesman Ryan Conway to all for a smooth and low hassle experience. More

Ryan Conway Was the best salesman I have ever had in my car buying experience. Ryan Conway Is very professional, down to earth, makes buying a car easy. Ryan went the extra mile to ensure that I had a car car buying experience. Ryan Conway Is very professional, down to earth, makes buying a car easy. Ryan went the extra mile to ensure that I had a car that I would love and that it had the equipment I would want and more. Ryan kept me updated on multiple occasions to let me know what inventory was like and got me the best deal I could ever ask for. As long as Ryan Conway is apart of the Joyce Buick GMC I will continue to be part of the family and a loyal customer. Donnie O’Toole the finance manager was also great, he explained everything and made signing the papers easy and he was also very friendly. More

Ryan Conway made our experience one to truly remember. He made it a simple process and was very professional, upfront, and easy to work with. We will be buying new vehicles from him exclusively from her He made it a simple process and was very professional, upfront, and easy to work with. We will be buying new vehicles from him exclusively from here on out. Thanks again Ryan More

First time buying a new car since I was 18 with a co-signer. Ryan helped out EMMENSELY. I was nervous being a woman alone because my husband is on a work trip that I would be taken advantage of. Ryan co-signer. Ryan helped out EMMENSELY. I was nervous being a woman alone because my husband is on a work trip that I would be taken advantage of. Ryan made sure that I understood EVERYTHING that he told me, every spec and feature about the car, and made sure I was comfortable the entire time! AMAZING! And I got myself A BRAND NEW car More

Tired of trying to find a full size American made SUV with our current shortage, I tried calling Joyce and Ryan Conway answered the phone and grabbed the ball and ran with it! I wanted to leave with thei with our current shortage, I tried calling Joyce and Ryan Conway answered the phone and grabbed the ball and ran with it! I wanted to leave with their only Acadia and he tackled every hurdle with a smile and great ease! He was patient, spent 5 hours with me from helping with my trade in to getting my OnStar call set up! He's texted me today to ensure I'm not just happy but thrilled! What an incredible representative for Joyce and a very personable guy to help me through from A-Z! Thank you so much Ryan for helping me out with a gorgeous Acadia!! More

Ryan Conway did a great job getting my mom a deal on her trade and making the car buying process an easy and enjoyable one! trade and making the car buying process an easy and enjoyable one! More

Ryan is amazing! He helped me find the perfect car for me. He was not too pushy like most other dealerships. He’s very funny and made my whole experience a breeze. Above all he is extremely honest! Very s me. He was not too pushy like most other dealerships. He’s very funny and made my whole experience a breeze. Above all he is extremely honest! Very satisfied! More