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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.5
1,165 Reviews

1,165 Reviews of Joseph Toyota of Cincinnati - Service Center

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May 14, 2021

I am always treated with the utmost respect and professional behavior. This visit was no exception. The wait was shorter than expected and the sales staff, especially Joe Schoeder, were excepti More

by LDAY0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for being a loyal customer! We value your comments and appreciate the time you took to share them. Your entire Service Team and Joe Schroeder extend their gratitude to you for acknowledging their customer service publicly. Thanks again for choosing Joseph Toyota for your automotive needs.

May 13, 2021

The service I received was great service! I didn't have an appointment, but they worked me in and finished my service in less than 2 hours. More

by SPRADLEYD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
May 13, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for the wonderful news! Kyle and all the members of your Service Team appreciate the time you took to provide this valuable feedback. We all appreciate your recommendation and look forward to serving you again. We'll be here when your vehicle needs maintenance or repair.

May 13, 2021

I came in to get my 15,000 mile oil change, which they informed me I also had a recall and asked me if I wanted to have that done. Which I agreed to, and checking my tires they found a nail and fix that. More

by JOY.ASHCRAFT7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Joseph Toyota of Cincinnati responded

Joy, we are delighted that we could offer you great service and get you on your way sooner than you had expected. Your satisfaction is especially important to us! Thank you for choosing Joseph Toyota for your vehicle's service and for recommending us to others. We value you as a customer and appreciate your business. Come see us again!

May 12, 2021

Great job I will always continue to do business with Joseph Toyota in Colerain they have great deals and a great service department I am pleased More

by RONAL1975X
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Joseph Toyota of Cincinnati responded

Your loyalty and satisfaction mean a great deal to us! Thanks so much for taking the time to recognize your Joseph Toyota Service Department's efforts to give you the best possible vehicle maintenance. Your Service Team extends their gratitude for recommending them. We appreciate you!

May 12, 2021

Although informed that the service would take about two hours, it was finished before that. Everyone is polite and friendly. I appreciated the text inviting me to text if I needed anything. More

by MIRVIN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Joseph Toyota of Cincinnati responded

We are glad you enjoyed prompt, professional service during your recent visit with us. In particular, we appreciate your comment on the option to text to you during your visit. Thank you for choosing Joseph Toyota for your vehicle's service needs. We value your business and feedback!

May 11, 2021

Joseph Toyota is customer oriented. It is always a pleasure going to the shop for service. The associates are groomed, polite and professional. The waiting room is like no other service centers. I am More

by MARIOOROSA
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Joseph Toyota of Cincinnati responded

Hi Mario. Your entire Joseph Toyota Service Team, including the Cashiers, extend their thanks to you for this amazing feedback. We appreciate the time you devoted to crafting these thoughtful remarks and look forward to seeing you again for your next service appointment. Keep us updated on our performance. We value your comments!

May 10, 2021

I did not wait for my car. I was notified when the work was completed and picked it up shortly there after. No complaints. Great Service. More

by B317GOLDSMITH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking time to share details of your positive experience with us. We appreciate your recommendation and look forward to serving you again in the future. Thanks for choosing Joseph Toyota for your vehicle's maintenance!

May 09, 2021

The service was done in a short time and was broad. The waiting area was clean and quiet. The billing department was friendly and timely. More

by ccole8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Jaeger
May 10, 2021 -

Joseph Toyota of Cincinnati responded

Your entire Service Department Team extends their gratitude for your five-star comments and recommendation. We appreciate your business and value you as a loyal customer. We will be here for you whenever your car needs maintenance or repair. Thanks for letting us serve you!

May 07, 2021

This was my first service since buying the car. Waiting area was clean and comfortable. Coffee was good. Service personnel were polite. Oil change and tire rotation was done quickly. Thank you. More

by GJH636
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota for your automotive needs. We are delighted to learn that the service you received at your first appointment met your expectations and appreciate your recommendation. We look forward to seeing you again. Have a great week!

May 07, 2021

We purchased two vans from Joseph and we have been pleased with the sales department and the service department. Tony Nash, Jason and Bob Watermake are great representatives of your company. They go More

by DBRANDT3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Joseph Toyota of Cincinnati responded

On behalf of Tony, Jason, Bob, and all of us at Joseph Toyota, we extend our sincere thanks for your loyalty in service and sales. Your recommendation means a great deal to us. We know you have other options, that's why we are grateful to you for choosing us for your automotive needs. It is our pleasure to serve you!

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